Hey! I just had the same thing happen to me three days ago. They asked me for my IP address and Mac address, so I sent those. Then I got a message telling me my account has been sent to another department for resolution. They haven't asked me for ID or anything yet. My alt account still works (this one) but my main account is still frozen. *sigh* I'm glad to hear you got some resolution, though. As a multiple business owner in SL, I'm started to freak out a bit. I hope mine gets resolved soon too!!