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LL response time to Griefer reports


Eleseren Brianna
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A griefer attack has taken place somewhere on our region, with continuously rezzed objects appearing, and collecting along the various parcel boundaries.  The images in these prims include the worst possible, explicit photographs of murdered people (including severed limbs) graphic sex acts (including children), animals being tortured to death, and women being forced to eat things I wont go into..truly horrendous images.  We have reported this to LL several times, including graphic screenshots, but they dont seem to care.  Live chat is pretty much the same.  I am forced to conclude that LL is not that fussed about paedophilia and cruelty to animals etc being portrayed on a moderate sim.  How have other people found their responses to griefer attacks?

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Eleseren Brianna wrote:

A griefer attack has taken place somewhere on our region, with continuously rezzed objects appearing, and collecting along the various parcel boundaries.  The images in these prims include the worst possible, explicit photographs of murdered people (including severed limbs) graphic sex acts (including children), animals being tortured to death, and women being forced to eat things I wont go into..truly horrendous images.  We have reported this to LL several times, including graphic screenshots, but they dont seem to care.  Live chat is pretty much the same.  I am forced to conclude that LL is not that fussed about paedophilia and cruelty to animals etc being portrayed on a moderate sim.  How have other people found their responses to griefer attacks?

Making rhyme or reason of LL's response time is one of those great mysteries.  I've seen some things cleaned up same day, other things take several weeks.

Have other friends report it too.  Just have them state the facts and skip the added rhetoric.  Added rhetoric sometimes appears to be counter productive when reporting problems.

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Drakeo wrote:

well it is a linden lab staff member that is doing this. Only Linden staff have this power on the grid and the knowlege.

So we have an upset LL staff member putting kiddy porn on the grid mainland Balywick thanks LL . What kind of people do you hire.

Umm .. nah. That's not true. There are a lot of different devices that can be used for this sort of Griefing attack, and they are commonly passed around amongst Griefer Groups.

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Darrius Gothly wrote:


Drakeo wrote:

well it is a linden lab staff member that is doing this. Only Linden staff have this power on the grid and the knowlege.

So we have an upset LL staff member putting kiddy porn on the grid mainland Balywick thanks LL . What kind of people do you hire.

Umm .. nah. That's not true. There are a lot of different devices that can be used for this sort of Griefing attack, and they are commonly passed around amongst Griefer Groups.

Also, there is no SIM named "Balywick," unless it is just a parcel set to not show in search.

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So the LL griefing department workforce has been reduced from 1 to zero now huh? Must have needed him more over in the legal department with the ever growing workload due to the TOS changes, or maybe he was reassigned to the marketing department to aid in TOS related damage control PR increase requirements. ;-)

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With regard to response times to abuse reports a very helpful person in Live Support told me within 48 hours, but then that was a week ago and we're still waiting. When we had a griefer attack some time ago it was all dealt with by the time I logged in. My neighbour reported it and told me about it afterwards.

Our incident doesn't sound as bad as that of the OP but still, getting a tirade of abusive and obscene  rants against Linden Lab appearing in your name in local chat and objects with obscene names asking to abnimate your avatar every time you log in or return to the region is not what you want. And that is after you have fought your way through the dense cloud of particles to isolate one of the moving invisible objects in order to find the owner and block him and hide the particeles.I am glad I'm not trying to run a business in the region.

We already got rid of the ones we can but the remaining ones are on a parcel belonging to someone who hasn't logged in in months and the rest on abandoned land owned by Governor Linden. Customer 'Support (Can anything have ever been so misappropriately named?) don't want to know. They just tell be they can't deal with and file another report. We have all been filing reports since last Sunday. I can't imagine any other business having its paying customers subhect to a tirade of obscene abuse and customer support saying they can't deal with it.

It only needs someone with admin privileges to visit the region, type in the name of the griefer and then click the delete objects button and the immediate problem is dealt with. It would take less time than it took the customer support person to write a reply to my ticket. The Live Chat person I originally contacted even visitied the region to have a look so it can't be that hard to organise if the will was there.

 

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