Market Emails

[Chic Aeon]

I have been getting emails on purchase from the Marketplace for several years. Just recently they stopped. I didn't change anything. I looked in the backend and my email is correct but I can't find a "email me when someone buys" box to check. It has been for-e-ver so I may be missing something but did this change recently?

 

 

Thanks.

[Amethyst Jetaime]

There has been no change that I know of.  I've heard sporadic reports of people not getting emails, but I am still getting mine regularly.  Have you checked to see if they are going to your spam folder? 

[Chic Aeon]

I don't actually HAVE a spam folder. I have done an excellent job (and the typist too) of getting rid of all junk mail. My ISP "could" be blocking before it even gets to me but I get all my other messages from SL such as IMs and deliveries and group notices. It is just the Marketplace that has suddenly stopped. 

Guess I will just have to look in my transaction history. Maybe it will fix itself. I absolutely didn't make a change and it has only been the last two or three days (and there were sales LOL).   Odd.

Thanks.

[Lutricia Roux]

Chic, I have and have had the same issue.

All MP mails didn't get to me, but IM, group notices, other mail etc worked. I also checked spam folder etc. I reported this by a ticket and was told to try to refresh the email settings. But, no luck until I changed to a completely new email.

Then it all of a sudden started to work, when I changed back to my previous mail, same problem.

I was told to write a JIRA which I did. They claimed it was all ok from their side, all mails went out without being sent back. JIRA closed ... but my problem was and are not solved.

I solved it myself by using this new email, but the original problem is still there. My initial JIRA remains closed, when I stated, it isn't solved by adding a new one, it was closed due to "duplication".... Yay, excellent support Linden Lab.

Please when/if you are able to solve it or get help, let me know through here, I'm interested to hear if there are any other solutions.

Good luck!

[Pamela Galli]

I periodically dont get the emails, but I usually dont check carefully enough to catch them.  They would not be so essential if the transaction record contained a description of what was purchased. 

[Ela Talaj]

In the beginning of the year my MP emails suddenly stopped. I did not change anything in the email settings and I never had spam filters enabled. A ticket reply from the Lab suggested to contact my ISP, which I didn't bother with because no other email (including junk) was affected.

In a few weeks the MP emailed suddenly reappeared as mysteriously as they had disappeared before. since then there was no other problem with MP emails (knocking on wood).

[Kenbro Utu]

I'm still getting MP emails, but my IM to email hasn't been working for about a month... 

[Chic Aeon]

Thanks for the input. I really don't think my Marketplace mailings are going into junk but will check as soon as I figure out how to get into webmail there (password change issue). And yes, I did change my settings a bit and refreshed and that did nothing.

 

So it looks like the all to familar "it isn't us it must be you" tech answer (sigh). Not a huge deal and I will probably get used to not getting them but I kinda like know what sold without having to go through so many steps.

 

Appreciate the input all. Thanks.

[Reeva Hax]

I changed e-mail more or less a month ago. IM & Group Notices arrive regularly in the new e-mail address. MP notifications still arrive to the previous one. So far I couldn't find a way to fix this.