Lyra Blackthorne Posted May 23, 2011 Share Posted May 23, 2011 Maybe this was explained somewhere and I missed it...Was just looking at my delivery report for any failed transactions and noticed 3 transactions were marked "user exception" not sure what that means...the transactions are all marked unable to redeliver Link to comment Share on other sites More sharing options...
Pamela Galli Posted May 23, 2011 Share Posted May 23, 2011 I think it means "does not have enough money to pay for it". Link to comment Share on other sites More sharing options...
LoveAngeL Lyre Posted May 23, 2011 Share Posted May 23, 2011 Hello Lyra. Maybe the item was purchased in-world from a vending machine through one of your Alts? https://jira.secondlife.com/browse/WEB-3008. Some other answers at the following thread: http://community.secondlife.com/t5/Merchants/Failed-deliveries-due-to-User-Exception/td-p/764535 Link to comment Share on other sites More sharing options...
Kolby Nissondorf Posted May 23, 2011 Share Posted May 23, 2011 I think it means that it was undelivered because of certain circumstances...if it took your Lindens and you didn't get them back, consider submitting a ticket. -K Link to comment Share on other sites More sharing options...
Lyra Blackthorne Posted May 23, 2011 Author Share Posted May 23, 2011 These were 3 unique people, buying 3 different items from me. I suppose it could mean they did not have the funds...though to have that occur 3 times on same day when never had before seems odd. Am more inclined to think the Marketplace had an exception than the people trying to buy my products. I have searched wiki and other sources but nothing comes up for "user exception" Link to comment Share on other sites More sharing options...
Pamela Galli Posted May 23, 2011 Share Posted May 23, 2011 I think there was a blog post or something that explained it. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted May 23, 2011 Share Posted May 23, 2011 I've got 4 of them dating back for months (April 2011, Jan 2011, Oct 2010, Sept 2010). I posted a topic some time ago asking for a definition of all the various terms, but I never saw a response from the Commerce team, and I could never find one no matter where I looked. I'd still love to know the "official" definitions. Link to comment Share on other sites More sharing options...
Josh Susanto Posted May 23, 2011 Share Posted May 23, 2011 For me, it means send them the item immediately, and another freebie, and ask them if they want any more freebies. Often, they come back to buy stuff later. I figure it's pointless to get customers involved in a problem that might just be between me and LL and have nothing to do with the customer's actions. What's usually easier to replace- an undelivered item or a permanently lost customer? Link to comment Share on other sites More sharing options...
Chelsea Malibu Posted May 27, 2011 Share Posted May 27, 2011 User Exception is a Java error which normally comes when the API cannot find a specific agent. It has to do with a failed look up from what could have been a number of things. Link to comment Share on other sites More sharing options...
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