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Reed Linden

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Everything posted by Reed Linden

  1. If your argument is that we should have had better tools in place to determine the scope of the impact our changes would make, then I absolutely agree with you! It's almost like you're reading my mind. The good news is that we're making those tools RIGHT NOW so that the next time we need to do something like this, we can, in fact, take the very reasonable steps you're suggesting beforehand.
  2. Hey, Nik! I'm sorry to hear that you are still having trouble relisting your items. This was very much not our intention when updating our filters. What happened was that we updated our filters to take into account some copyright and trademark protected words and phrases, and the filter was a bit too aggressive in blocking words that were "similar enough" to trip the flag in a way that we were not expecting prior to updating the list. What we're seeing here is the result, and for that I personally apologize. We are working hard to reduce the impact of this sort of thing in the future and we have done a fair bit to reduce the current issues across the board which seems to have alleviated the problem that most people have run into. As stated previously by your fellow residents, you can and should absolutely contact our Support Team for assistance if you're still having problems relisting your items. The best place to do so is: support.secondlife.com where you can see the options available to you on the right hand side, like so: Contact Support, or Submit a Support Ticket are your best bets. They're likely going to ask you for the full text of the items that you're having problems relisting so they can check the copy against the list on our end and get you sorted out. They know what to look for, and can adjust the filters to ensure that no one else runs into the specific issue that you're having in the future as well. Any information you give them will help all of us.
  3. You can absolutely go ahead and unlist the unwanted ones. We may have gotten a little overzealous in our attempt to help.
  4. Hey, Elvina! I'm so sorry to hear that you had so many items unlisted. Obviously, that's not something we want. I suspect that was probably as a result of a change I made, so I've checked into it, and I believe you should be able to relist your items now with the original wording intact. Please give it a try and if it's still not working for you, please contact our support agents for further assistance.
  5. Happy August, Everyone! This is a reminder that we are scheduled to host a Web User Group today at 14:00 SLT. We intend to be there! Hope to see you as well. It's been a couple of months with lots of excitement, so we're looking forward to seeing you all again in our more normal setting. Cheers!
  6. Happy Wednesday, Everyone! On account of the US Holiday week, we are postponing the Web User Group meeting that was scheduled for today to a later date (probably next week, stay tuned) when we can get all the right people around to answer your questions and announce all the things. See you all soon!
  7. Happy Wednesday! Just a reminder that we’ll have our Web User Group today at 14:00 SLT. Agenda for today is to talk about ongoing work, including Store Managers, Premium Prepay, and Auctions. We may also have a new project to announce if all goes well with a special guest appearance!
  8. Thanks for the feedback, Fallacy. We'll give those suggestions a good think.
  9. Hey, all! Just wanted to open up some feedback for the new feature we deployed today: Store managers! See the blog post here, play around with the feature, and let us know if you have any questions. Looking forward to hearing from you!
  10. Happy Wednesday! Just a reminder that we’ll have our Web User Group today at 14:00 SLT. Agenda for today is to talk about ongoing work, including Premium Join, Linden Homes, Auctions, and Profiles. We also just might have a new feature announcement for the Marketplace! Hope to see you there!
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