wolf24681488303198 Posted October 9, 2011 Share Posted October 9, 2011 No secondlife viewers will open for me i have gotten help and nothing has worked we have ruled out overheat, video hardware, network hardware, ram, the viewers themselves, and my ISP none of these are an issue my viewers when i click the icon nothing happens the process runs for a second then shutsdown all of the viewers do this no popups or anything simply nothing happens Link to comment Share on other sites More sharing options...
Venus Petrov Posted October 9, 2011 Share Posted October 9, 2011 You write 'viewers' in the plural. How many do you have installed? Do they each have their own separate cache folder? Did you try rebooting your router? ETA: From your first question in September, you never responded to the kind residents who tried to help you here. http://community.secondlife.com/t5/Technical/why-will-none-of-the-viewers-run-on-my-pc-when-they-did-just/qaq-p/1121641 It would help if you could keep your question in one area so we do not repeat ourselves trying to help you. Just a thought. Link to comment Share on other sites More sharing options...
wolf24681488303198 Posted October 9, 2011 Author Share Posted October 9, 2011 they told me to post it here and yes none of the viewers will run we have ruled out overheat, graphics hardware, ram, ISP, network hardware Link to comment Share on other sites More sharing options...
Venus Petrov Posted October 9, 2011 Share Posted October 9, 2011 You did not answer my question. Peggy Paperdoll and others tried hard to help you resolve your issue not long ago. I will not repeat their suggestions here. Perhaps someeone else with the energy will. Good luck. Link to comment Share on other sites More sharing options...
Ceka Cianci Posted October 9, 2011 Share Posted October 9, 2011 i had this problem with a certain versian of kerstins ..her advice was to tatally uninstall all viewers with a clean frsh install..but also to do a total manual clean of all directories holding second life and tpv folders.. save your logs if you like..but pull everything out and just run the viewer or viewers that you run most..it's best to have them each in their own directories like one in programs and one maybe in my documents ..stuff like that... you could have a cache clashing with the others or something.. start out with just one viewer first though and then add another if you wish to use more than one type. any idea if this had started after adding a certain viewer? Link to comment Share on other sites More sharing options...
Jacki Silverfall Posted October 9, 2011 Share Posted October 9, 2011 You still need to post your computer statistics as asked in the thread in answers,It makes it easier to know what we are dealing with. http://community.secondlife.com/t5/Technical/My-viewers-wont-open/qaq-p/1154191 Link to comment Share on other sites More sharing options...
wolf24681488303198 Posted October 9, 2011 Author Share Posted October 9, 2011 not the firewall and here are my pc specs Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English) System Manufacturer: LENOVO System Model: 0914 BIOS: InsydeH2O Version 29CN35WW(V2.12) Processor: Intel® Core i5 CPU M 480 @ 2.67GHz (4 CPUs), ~2.7GHz Memory: 4096MB RAM Available OS Memory: 3958MB RAM Page File: 2290MB used, 5625MB available Windows Dir: C:\windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce 310M Manufacturer: NVIDIA Chip type: N11M-GE2 DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_0A70&SUBSYS_396D17AA&REV_A2 Display Memory: 2709 MB Dedicated Memory: 986 MB Shared Memory: 1723 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: ThinkPad Display 1366x768 Monitor Model: unknown Monitor Id: LEN40B0 Native Mode: 1366 x 768(p) (60.002Hz) Output Type: Internal Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 8.16.0011.8990 (English) Driver Version: 8.16.11.8990 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 5/7/2010 08:52:16, 9628776 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71E3E-4930-11CF-0457-66191DC2C535} Vendor ID: 0x10DE Device ID: 0x0A70 SubSys ID: 0x396D17AA Revision ID: 0x00A2 Driver Strong Name: oem7.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section056:8.16.11.8990:pci\ven_10de&dev_0a70&subsys_396d17aa Rank Of Driver: 00E60001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled Link to comment Share on other sites More sharing options...
Knowl Paine Posted October 9, 2011 Share Posted October 9, 2011 I've read through your previously asked questions and it would help if you posted data about the machine type and it's age. Did you ever get the slplugin.exe working? Do you see it in your Firewall's allowed access list? Have you ever been Banned from SL? One day my graphics card was working the next day it was not. Electronic parts fail like that. At the time I purchased a $60 card and I was up and running in about an hour. Nothing on my pc told me it was the card. A Google search for causes of an "infinite loop" was a faulting graphics card. Check back and let me know your current status. I don't see replies with the browser I use, I have to click on a Resident's name to see replies, I only see post. fyi Edit: My event viewer in programs/accessories/administrative tools, had an entry in systems, I think, that said the monitor had been stuck in an inifinite loop and that it had done that 3x's. Link to comment Share on other sites More sharing options...
Knowl Paine Posted October 9, 2011 Share Posted October 9, 2011 I'm not a computer mechanic and asking for specs was a request that may benefit techs who may read your post. I do have a question about is this 64 bit or 32 bit and there is a wiki article that explains problems or a solution for 64/32 operating systems. Maybe another Resident here will know. Trying to fish for answer. http://wiki.secondlife.com/wiki/Windows_7 Link to comment Share on other sites More sharing options...
wolf24681488303198 Posted October 9, 2011 Author Share Posted October 9, 2011 video card is ruled out other games as demanding or more so work just fine and slplugin.exe is on my firewall exception list and all drivers are up to date now that slplugin has been brought up its not being blocked by firewall but i noticed it dosnt run at all it never shows up in task manager but the viewer exe does for a second Link to comment Share on other sites More sharing options...
Ceka Cianci Posted October 9, 2011 Share Posted October 9, 2011 still using service pack one? has sl ever ran on your system before .. i didn't look in the other thread yet.. but is this a problem that just popped up or have you never been able to get it going yet? Link to comment Share on other sites More sharing options...
Cinnamon Lohner Posted October 9, 2011 Share Posted October 9, 2011 That's a pretty extensive list, but I didn't see any mention of an OpenGL driver. --Cinn Link to comment Share on other sites More sharing options...
wolf24681488303198 Posted October 9, 2011 Author Share Posted October 9, 2011 yes its always run just fine on this system till a few weeks ago and you think me not having an opengl driver could be the issue?? cuz other games i have that use that run fine Link to comment Share on other sites More sharing options...
Cinnamon Lohner Posted October 9, 2011 Share Posted October 9, 2011 SL requires OpenGL. Normally its part of the nVidea driver set so I was surprised not to see it on your list. --Cinn Link to comment Share on other sites More sharing options...
wolf24681488303198 Posted October 10, 2011 Author Share Posted October 10, 2011 reinstalled video drivers again direct from nvidia and no dice Link to comment Share on other sites More sharing options...
wolf24681488303198 Posted October 12, 2011 Author Share Posted October 12, 2011 phoenix viewer is running its working but firestorm and slviewer2 will still not run Link to comment Share on other sites More sharing options...
Paul Hexem Posted October 13, 2011 Share Posted October 13, 2011 https://jira.secondlife.com/browse/SH-2240 Link to comment Share on other sites More sharing options...
wolf24681488303198 Posted November 19, 2011 Author Share Posted November 19, 2011 ok finally figured it out and i cant believe what the problem was.... my teamviewer program was interfering whenever i have teamviewer open my viewers refuse to open when its not running they run fine Link to comment Share on other sites More sharing options...
Julia Emerald Posted August 26, 2012 Share Posted August 26, 2012 Sorry for reviving a really old thread, however this worked for me. I had the same problem with several viewers (exodus, phoenix, and even LL's viewer). I would double click the icon, and nothing would happen. I turned off TeamViewer (from the system tray, right click icon and exit) and VOILA - my viewers now load without problems. Hopefully this helps someone else and thanks to the OP for helping me solve this frustrating issue! Link to comment Share on other sites More sharing options...
Dilbert Dilweg Posted August 26, 2012 Share Posted August 26, 2012 Heh , Sounds like it may have been fighting over the same ports Link to comment Share on other sites More sharing options...
Ceka Cianci Posted August 26, 2012 Share Posted August 26, 2012 what is team viewer anyways? i never heard of it Link to comment Share on other sites More sharing options...
Perrie Juran Posted August 26, 2012 Share Posted August 26, 2012 Ceka Cianci wrote: what is team viewer anyways? i never heard of it It's a "Remote Control" and File Sharing app. http://www.teamviewer.com/en/index.aspx Link to comment Share on other sites More sharing options...
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