Computer blocked on login

[Maybe Lunasea]

I have been trying to login  to SL since last night . I had dl the most recent firestorm viewer and it was working so I went back to the previous viewer. I did a clean dl, restarted my computer, restarted router., nothing works. I tried to contact sl support and it wouldn't let me send a ticket . I till get a window stating " Second cannot be accessed from this computer". I feel like I have been blocked by error . I am not a greifer and there are only less than a handful of  people I actually see on there. What else can  do to fix this? 

[SarahKB7 Koskinen]

Hello. Have you tried logging in with the Linden viewer yet?  If not, please try that. https://secondlife.com/support/downloads/

Also, heres the official Firestorm clean install guide:  https://wiki.firestormviewer.org/fs_clean_install

Older versions of Firestorm: https://wiki.firestormviewer.org/fs_older_downloads

Sometimes, anti-virus or anti-malware software can mistakenly blacklist a viewer and prevent it running. The Firestorm guide to "whitelisting": https://wiki.firestormviewer.org/antivirus_whitelisting

Let us know if you're successful.

Edited December 6, 2023 by SarahKB7 Koskinen

[Maybe Lunasea]

I can login on laptop. Just not my pc.  It is the computer that is blocked not my account.

[SarahKB7 Koskinen]

Have you tried the official SL viewer with the PC?

[Maybe Lunasea]

Yes I have tried official sl viewer. I can login on any viewer on other computers. Just not my pc which is my main.  

[Rowan Amore]

35 minutes ago, Maybe Lunasea said:

Yes I have tried official sl viewer. I can login on any viewer on other computers. Just not my pc which is my main.  

Since you can log in on another computer and you're logged in to the forums, the account doesn't seem to be the issue.  You'll have to file a support ticket.  Be sure to log into your dashboard first or follow the support link.down at the bottom.of this page under Connect with Us/Support

[MBeatrix]

On 12/6/2023 at 9:44 PM, Maybe Lunasea said:

I have been trying to login  to SL since last night . I had dl the most recent firestorm viewer and it was working so I went back to the previous viewer. I did a clean dl, restarted my computer, restarted router., nothing works. I tried to contact sl support and it wouldn't let me send a ticket . I till get a window stating " Second cannot be accessed from this computer". I feel like I have been blocked by error . I am not a greifer and there are only less than a handful of  people I actually see on there. What else can  do to fix this? 

From all you wrote along this thread, my bet goes to your OS firewall. Did you try disabling it?

Or . . . If you have access to your router's firewall's black/white lists make sure the traffic from your computer to SL's login system isn't blocked.

[Chic Aeon]

Another possibility since it is just that computer (really a GOOD THING) is that somehow a Windows update (assuming you are on Windows has messed things up. This has happened to me a LOT mostly on the machine with Win11.   Running Glary Utilities (other utility programs would probably work) and restarting the computer has solved each issue. Seems to be registry issues in my case. 

 

 

[MBeatrix]

Check what Chic points.

One remote possibility but that should also be considered is that some application you're not aware of tried an hostile connection to SL and LL's security blocked your PC's MAC address. So, it's important to contact Support and have that cleared., whether that was the case or just a possibility.