SDI70 Posted November 2, 2021 Share Posted November 2, 2021 hi why in several attempts I cannot log in? 1 Link to comment Share on other sites More sharing options...
Aishagain Posted November 2, 2021 Share Posted November 2, 2021 @SD170: What error message are you getting? Link to comment Share on other sites More sharing options...
SDI70 Posted November 2, 2021 Author Share Posted November 2, 2021 with our best effort , we cannot log in 1 Link to comment Share on other sites More sharing options...
Aishagain Posted November 2, 2021 Share Posted November 2, 2021 (edited) @SD170: That is a generic error, usually caused by a poor connection or in your case your computer's firewall or antivirus not letting the viewer connect. Check that the viewer is permitted to access the internet (in Firewall security permissions), also any other executables like voice or similar. Edited November 2, 2021 by Aishagain spelling 1 Link to comment Share on other sites More sharing options...
SDI70 Posted November 2, 2021 Author Share Posted November 2, 2021 (edited) I Checked everything but still it exists it remains at this stage" requesting region capabilities" but doesn't go more! Edited November 2, 2021 by SDI70 Link to comment Share on other sites More sharing options...
Mollymews Posted November 2, 2021 Share Posted November 2, 2021 11 minutes ago, SDI70 said: I Checked everything but still it exists it remains at this stage" requesting region capabilities" but doesn't go more! try restarting your router then try logging in to a different region. Try Pooley region which is the go to region for many people when they have this problem Link to comment Share on other sites More sharing options...
panterapolnocy Posted November 2, 2021 Share Posted November 2, 2021 It would be helpful if you'd tell us what operating system you are using and what viewer, in which version. If it's an older one - you may have some problems. To quote Inara, and the Lab... Quote https://modemworld.me/2021/11/02/2021-sug-meeting-week-44-summary/ As per the announcement by April Linden on October 8th, Linden Lab turned off support for Transport Layer Security (TLS) 1.0 and TLS 1.1 security protocols on all log-in services (in line with the Internet Engineering Task Force (IETF) having officially deprecated both protocols in March 2021). However, it resulted for older services running Windows 7 (lacking TLS 1.2 support unless running with Service Pack 1 – see BUG-231303 “Scripted agents can no longer log in”, and also this blog post from Cinder Roxley. 1 Link to comment Share on other sites More sharing options...
Kia Kiyori Posted November 15, 2021 Share Posted November 15, 2021 Ok my turn to have this problem. This began occurring as of roughly 13 hours-ish ago - FS Viewer 64531, Win 10. Eventually, I was able to log in - no idea why or what changed but now it's occurring again since logging out about an hour or so ago - can't get back in. The message I receive is: https://gyazo.com/e2094732f86cee7487aa1b839b702264 My system settings, internet and security are all green lights and happy faces; the Server Status page says nothing. I did put in a ticket last night but I assume they're busy and will get to it when they can. Link to comment Share on other sites More sharing options...
Kia Kiyori Posted November 17, 2021 Share Posted November 17, 2021 Just in case anyone comes across this and finds themselves in the same situation, in my instance it turned out to be the VPN blocking login. They're working to find out why, but try turning off your VPN and see if you can log in then. Link to comment Share on other sites More sharing options...
Princeemt Posted November 26, 2021 Share Posted November 26, 2021 On 11/15/2021 at 11:32 AM, Kia Kiyori said: Ok my turn to have this problem. This began occurring as of roughly 13 hours-ish ago - FS Viewer 64531, Win 10. Eventually, I was able to log in - no idea why or what changed but now it's occurring again since logging out about an hour or so ago - can't get back in. The message I receive is: https://gyazo.com/e2094732f86cee7487aa1b839b702264 My system settings, internet and security are all green lights and happy faces; the Server Status page says nothing. I did put in a ticket last night but I assume they're busy and will get to it when they can. On 11/17/2021 at 10:11 AM, Kia Kiyori said: Just in case anyone comes across this and finds themselves in the same situation, in my instance it turned out to be the VPN blocking login. They're working to find out why, but try turning off your VPN and see if you can log in then. Im not understanding Link to comment Share on other sites More sharing options...
SDI70 Posted January 23, 2022 Author Share Posted January 23, 2022 Hi, this error and it cannot go forward! Link to comment Share on other sites More sharing options...
Alwin Alcott Posted January 23, 2022 Share Posted January 23, 2022 1 hour ago, SDI70 said: Hi, this error and it cannot go forward! see the previous answers on your same problem two months ago, unless something changed 1 Link to comment Share on other sites More sharing options...
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