Sugar Bumblefoot Posted April 30, 2011 Share Posted April 30, 2011 Hi All of my items in the marketplace have changed to be unavailable and I dont seem to be able to change their status. I havent sold anything for 2 days due to this, More annoying as I have paid for enhanced iisting on some items. Link to comment Share on other sites More sharing options...
Ricky Zhichao Posted April 30, 2011 Share Posted April 30, 2011 Hi..maybe many possible reasons. But most often it happens if items are in wrong category. Check first if you can find more correct category and that they dont belong just to top level category only,like to Apparels. Link to comment Share on other sites More sharing options...
Peewee Musytari Posted April 30, 2011 Share Posted April 30, 2011 Submit a ticket asking the reason they are delisted and if it is just wrong category they will be made available for you to correct them. Link to comment Share on other sites More sharing options...
Sugar Bumblefoot Posted April 30, 2011 Author Share Posted April 30, 2011 They are not in the wrong category and they have all been magically relisted now that I have submitted a ticket. This happens to me quite a lot, sometimes it appears I have no items at all, they dont even show as unavailable, they just arent there. Link to comment Share on other sites More sharing options...
Sakura Rajal Posted May 1, 2011 Share Posted May 1, 2011 how many items in your box? i know i had that issue when i had more than 100 items in the box, that might be the issue right there. Link to comment Share on other sites More sharing options...
Sugar Bumblefoot Posted May 1, 2011 Author Share Posted May 1, 2011 74 Link to comment Share on other sites More sharing options...
Laurel Carlucci Posted May 6, 2011 Share Posted May 6, 2011 Was this ever resolved? This has been happening to me as well. Not all of my items, but just large batches of them. No information provided as to incorrect category listing - and they are in the appropriate categories. Getting frustrating and starting to impact sales! Link to comment Share on other sites More sharing options...
Moderators Dakota Linden Posted May 6, 2011 Moderators Share Posted May 6, 2011 Hello If your listings are showing as Unavailable on your Manage Inventory list or the sales of all of your products are failing then there is an issue with the Marketplace communicating with your Magic Box in world. I am including the steps here to fully reset your Magic Box. If this does not correct the issue, please ask to have the region where your Magic Box is locate restarted then reset the Magic Box again. This should fully restore all of the communications between the Marketplace web site and your Magic Box on the region. Make sure you are using the most recent version of the Magic Box, located here:https://marketplace.secondlife.com/p/Xstreet-SL-Magic-Box/36791 1. Go to your Magic Box Status Page that is linked under your Merchant Home Page on the Second Life Marketplace and remove all of the Magic Boxes you have listed there. 2. Go in-world and "Touch" each Magic Box and select Reset from the popup menu that appears. 3. Wait. Do not reset your Boxes again during this time or you will risk having your Box show up with incorrect data and your items will remain inactive). The Magic Box colors will change during the communication process. Once the Magic Box returns to the default color, the communication process is complete and the Magic Box should be re-linked to the web site. 4. After the Magic Box color changes back to the default, go to your Manage Inventory page on the Second Life Marketplace and click on the "Sync Marketplace with Magic Boxes" button located on the right side of the page. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Supporthttps://marketplace.secondlife.comhttp://www.secondlife.com Link to comment Share on other sites More sharing options...
Greenie Lane Posted April 13, 2012 Share Posted April 13, 2012 same here today 56 items unavailble proberly has to do with the bugs they try to fix but lol, im asking myself more and more if they get this resolved proper, it started with wrong pictures on boxes, from me, pictures from other stores, items from me with another store name and creator, we cant edit or anything, all mixet up and now today 53 unavaileble , i try to keep laugh at it , but yes, 10 items of those are listning for 1000, so i pray ll get this bug sorted fast, Link to comment Share on other sites More sharing options...
Greenie Lane Posted April 13, 2012 Share Posted April 13, 2012 few times resync buttons and seems all oke again, still strange , but oke Link to comment Share on other sites More sharing options...
Sera Lok Posted April 13, 2012 Share Posted April 13, 2012 If you are not waiting for features like ANS, then perhaps you should consider migrating to DD now. These are Magic Box problems from what it sounds like. Link to comment Share on other sites More sharing options...
Jodieanne Jewell Posted June 23, 2012 Share Posted June 23, 2012 I am also having repeated issues with items showing unavailable each time I do an addition and then update. Today I have got 48 items showing unavailable. The thing is they are all items I put in the box a year or more ago. This happens pretty much each time I do an update. I am at the point of giving up and walking away. Im going to try what Dakota Linden has written and hope it works. Cut and paste below. If your listings are showing as Unavailable on your Manage Inventory list or the sales of all of your products are failing then there is an issue with the Marketplace communicating with your Magic Box in world. I am including the steps here to fully reset your Magic Box. If this does not correct the issue, please ask to have the region where your Magic Box is locate restarted then reset the Magic Box again. This should fully restore all of the communications between the Marketplace web site and your Magic Box on the region. Make sure you are using the most recent version of the Magic Box, located here: https://marketplace.secondlife.com/p/Xstreet-SL-Magic-Box/36791 1. Go to your Magic Box Status Page that is linked under your Merchant Home Page on the Second Life Marketplace and remove all of the Magic Boxes you have listed there. 2. Go in-world and "Touch" each Magic Box and select Reset from the popup menu that appears. 3. Wait. Do not reset your Boxes again during this time or you will risk having your Box show up with incorrect data and your items will remain inactive). The Magic Box colors will change during the communication process. Once the Magic Box returns to the default color, the communication process is complete and the Magic Box should be re-linked to the web site. 4. After the Magic Box color changes back to the default, go to your Manage Inventory page on the Second Life Marketplace and click on the "Sync Marketplace with Magic Boxes" button located on the right side of the page. Regards, Dakota Linden -- Linden Lab SL Marketplace Customer Support https://marketplace.secondlife.com Link to comment Share on other sites More sharing options...
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