Why are 1 avi's IM's going through to a friend's email, but my other avi's are not?

[Pia Panthar]

Help....IM's from my avi are not being sent to a friend's email when he is offline, but my other avi's get through to his email.  This makes no sense since both my avi's preference settings would be the same.   Any suggestions are greatly appreciated as this is driving me crazy.

 

Thank you!

[Rolig Loon]

It may be a lag problem.  IMs can sort of pile up and then get dropped if the servers are too busy. If it's happening consistently with one avatar, though, that's not a likely answer. It's possible that your friend has muted that one av, either on purpose or by accident.  You might ask.  Can he receive normal chat from you in world?

[Luc Starsider]

I may misunderstand, but you say your friend does not get im's to email, but your alt does? And the friend is another person on another PC? If so, then the friend has to specify, in preferences, that IM's should be forwarded to email.

- Luc -

[Pia Panthar]

Thank you for your suggestions so far.   No, I am not muted since he gets my IM's when online,  it's only when he is offline that they are not sent to him via email.   However, when I am on my other avi, he does get my IM's sent to him in email when he is offline.  Makes no sense to me.

 

[Luc Starsider]

Ah. Now I see what you mean. I did misunderstand! That is strange, indeed.

Is it the same if you send IM's to someone other than this particular friend - do others receive offline emails from the account?

- Luc -

[Pia Panthar]

Yes...others receive offlines sent to their emails from me.  That is why I'm so frustrated.  It does not make sense.

[Luc Starsider]

Could it be that email from the one account of yours end up in your friends spam filter?

- Luc -

[Peewee Musytari]

What happens if you send him an item? Does he get an email saying that you have sent him something & does he still get that thing when he logs in?

Also has he checked his spam / junk folder? For some reason some of mine go there and others go to inbox, no idea why.

[Pia Panthar]

He does not think they are going to his spam folder, but will check again.  As for passing an item....i sent him a nc...and he did not receive an email nor the nc....but I will try that again.

[Pia Panthar]

There are no emails in his spam folder....he gets IM's sent to his email from other people when he's offline...just not me!  ugh....so frustrating

[Darrius Gothly]

@Pia - This may sound weird but I've recently noticed something about how Spam Filters work on personal email accounts.

One of the "Tests" they use to determine potential spam is "Email Address Starts With Lots of Digits", another is "Email Address Contains Long Strings of Digits". The email addresses used for offline IMs tend to trigger both of these rules. With most Spam Filtering software, when these rules are triggered AND the "Spam Score" rises above a certain threshhold, the email is not even delivered to the Spam Folder .. it is simply discarded. You can usually change this behavior by adjusting your Spam Filter settings, but not always. (In my case, the option to change the settings is there, but only succeeded in displaying an API error .. LOL)

I recommend you have your friend add the following address to their Spam Filter "Whitelist":

 

• *@im.agni.lindenlab.com

The asterisk before the at sign should allow any email originating from the IM to Email system to pass untouched through your friend's Spam Filter. If this doesn't cure it ... ummm ... (scratches head) Time to get a new friend? (just kidding!!)

 

[Pia Panthar]

yay!  we finally fixed this issue.  He made a different email address and it is now working fine.  It's weird since his other email's spam/junk mailbox was empty.. 

Thank you for all your suggestions

[Luc Starsider]

That is good news, Pia! Good of you to update us on the success. I still think the whole thing is wierd, though.

- Luc -