Problem with the new update from Firestorm Viewer

[Sonja Smedley]

I have downloaded the new Firestorm Viewer after doing a clear deinstall of the old version.

Today I notice several times that when I click something the viewer freezes from 30-60 seconds or longer.

Also when I tp to a place the same.This happens several times until I crash.

Now I am not sure is this cause of the new version or are some things happening atm in SL?

Like maintenance or something like this?

[Janelle Darkstone]

I've been seeing this too.  Oftentimes when I'm camming around Firestorm will freeze for about 5-10 seconds, sometimes twice or three times in a row and then recover.  I'm guessing it's something bad in the new version and not SL.

I also run Singularity and it's been inevitably crashing after some random length of time so I'm thinking it's a fresh bug in the new SSB viewer code.

Not sure if it's related but are you using an ATI/AMD video card also?

[Ferd Frederix]

This is likely to be video driveer crashes.   The newer viewers have code in them to restart the OpenGL Drivers when it crashes insteasd of a hard crash to desktop.  I was able to solve this  issue by disabling "Use Open GL Vertex Buffer Objects" in the video hardware section.  This usually helps with older video cards. 

[Sonja Smedley]

I have the NVIDIA 9600 GTS with the newest driver.

What driver would be the best for this graphic card?

[Sonja Smedley]

I did that too now...I really wish it helps in my case also.Thanks for telling me....:0)

[Ferd Frederix]

I don't know ebough about your machine  to be certain of the driver.  The latest driver for that card has OpenGL 4.3 support, which is very good. It should not have issues with SL.

The latest version for Win7 64 bit machines is 314.22 at http://www.nvidia.com/Download/index.aspx?lang=en-us

Generally, the windows updates are well behind the 'latest'.   

[Sonja Smedley]

Thank you for this info.

And I don´t have Windows 7 ...I still have Windows XP, but I have read that there will no support anymore in the next years so I think I have to upgrade sooner or later:-(

[Ciaran Laval]

People have been reporting a general issue of running out of texture memory, in a thread in the general forum there's a tip to turn your texture memory buffer down with regards to Firestorm:

"Firestorm support said;

Prefs > Graphics > Hardware, try lowering your Viewer Texture Memory Buffer to about 80% of its current value."

http://community.secondlife.com/t5/General-Discussion-Forum/Running-Out-Of-Texture-Memory/m-p/1989863#M104436

[Sonja Smedley]

Hello thank you...I logged in and tried that too but still the same :-(

I think about installing the older version again maybe.

[Treasure Ballinger]

I wanted to reinstall the older version too, but I could no longer find it, so learning to live with the new one.  Thanks for the tips in this thread.

[Dresden Ceriano]

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Sonja Smedley wrote:

Hello thank you...I logged in and tried that too but still the same :-(

I think about installing the older version again maybe.

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The older version won't work for very much longer.  Try disabling "Use HTTP Textures", which is found in Preferences/Graphics/Rendering; then manually clear your cache (link).  If you continue having issues, join the Firestorm support group (link) and ask for help there.  If you do, be patient and persistent... they're quite busy atm.

...Dres

[Sonja Smedley]

Hi Dres!

Good to know then I have to keep that version :-(

But later I will try your tip too thank you.

In the meantime I am not sure If all these problems are only caused by the new viewer cause when I logged in with phoenix earlier this day I had similar problems and crashed after a few minutes all of a sudden.

I think there are also rolling restarts going on or some kind of maintenance cause also at group chat I noticed that other people seem to have problems too :-/

By the way does anyone knows something about the singularity viewer?

Where can I find the download for this one please?

 

[Dresden Ceriano]

http://www.singularityviewer.org/

That's all I know since I've never used it.

...Dres

[Sonja Smedley]

What shall I say Dres...I did what you told me and cleared the cache and it seems to work now :0)

I am glad you gave me this tipp, hugs to youuuuu!!!!!!:heart:

[TundraFire Nightfire]

I just updated to the new viewer today and noticed a delay then crashing. I got a new computer with Windows 8 last month and figured that had something to do with it until I read this thread. I uninstalled the old viewer before installing the new one, too.

[Valinye]

I too have had this problem, wherein after camming around a bit Firestorm starts to act like it will lock up: 5-10 second pauses in rendering until I manage to get the graphic settings open and toggle something (forcing a reset of the render surface).

In testing, I have found that disabling "render glow" has had a marked improvement in stability... For me.

Something you may want to try.

[greek Wingtips]

most def, gave me so many probs, I uni stalled and installed the older version, not touching it , cause me big time grief

[TundraFire Nightfire]

I was on SL this morning and things seem to be going much better today. One thing I noticed is that yesterday just after I did the update I had horrible lag then crashing. I did shut down my computer last night and restarted this morning which I didn't do yesterday.

[Sonja Smedley]

Please where do I find "render glow"?

[Perrie Juran]

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Sonja Smedley wrote:

Please where do I find "render glow"?

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A picture is worth a thousand words.

[Sonja Smedley]

Thank you Perrie...what would I do without this forum and the people here...:matte-motes-kiss:

[Damien Avedon]

If you have the most recent driver for that card, you have the best  driver.  You might check nVidia's "Legacy Drivers" and see if they have one specifically for the 9600 series, but understand, you're on an old card, about 2 generations old.  I had to replace a 9800GT card.  Did so with a 550 card with 2 gig memory and the cost was worth it.  

Meanwhile, check the Legacy drivers section of nVidia's website.

[Damien Avedon]

Another thing to try with the Viewer:  Preferences> Graphics> Rendering> Un-check (turn off) "HTTP Textures".  That speeds things up nicely.  Also try setting the viewer to low as a test and see if the problems repeat.

[Eric Castanea]

I'm glad this was posted. I've had problems as well. For me, it seems to happen when I turn certain directions on crowded sims. You can illustrate it by moving your camera in a circle - at a certain point, in a certain direction, it simply freezes. I put in a jira entry on the Firestorm site:

 

http://jira.phoenixviewer.com/browse/FIRE-10075

 

This sounds like the same issue.