Live chat does not exist

[tryad]

"  Are you SURE you are in the right home?  All those Linden Homes look alike!  While standing in the house, check World/About Land, and see who is listed as the owner.  If it's not you, go to your Dashboad page, and check My Land to find the coordinates of the Linden Home you do own.

If you ARE listed as the owner, contact Live Chat to get the problem fixed."

The above is the answer I gotl. Live help does not exist. Are we gonna fis this or not? If not I want L$ for my Problem if you cannot fis it.

 

tryad

[Rolig Loon]

First of all, we can't fix anything.  We are not Lindens and Lindens never come to this resident-to-resident Answer service.  All we can doi is explain how Second Life works (or why it doesn't).

Second, Live Chat does exist.  You need to be a Premium member, which you are, and you need to go to https://support.secondlife.com/contact-support/ during normal working hours and click on Live Chat in the sidebar.  It helps to be polite, too.

Whatever your problem with the Linden Home is, Live Chat is the way to address it.  Good luck.

[Jonathan Sivocci]

Live chat is only for concierge level land owners (1 sim or up), unless they changed that too

 

The only way to know for sure which land is yours is to go to "what they told yoU" The my land area, it will show all the pieces of land you own. 

[Rolig Loon]

Live Chat is for any Premium member, whether you own land or not.

[Charolotte Caxton]

For future readers that might be seeing this, Live Chat is available to any Premium member regardless of land ownership.

Live chat support

"Residents with premium accounts may initiate a live chat for support issues via the support portal. Basic accounts do not qualify for this kind of support."

[jwenting]

Live chat is available to all premium members, not just owners of sull sims and up.

However, they are not available 24/7, I think the times are from 5AM to 8PM (and maybe less in weekends).

Go to https://support.secondlife.com/contact-support/ to talk to support.

[Charolotte Caxton]

Here are the times

 

https://support.secondlife.com/start-chat/

[Charolotte Caxton]

Live Chat is available 8am to Midnight PST, M-F; and 8am to 8pm PST Saturday and Sunday.