Marketplace problem

[Veronikao]

Hi, I create a marketplace store.

http://imageupload.pjweb.cz/di-ENWM.png

http://imageupload.pjweb.cz/di-OWPK.png

When you turn on the Firestorm and open the Merchant Outbox
written by:
Anyone can sell items on the Marketplace
If you´d like to become a merchant, you´ll need to
create a Marketplace store.

where is the problem?

[UncommonTruth]

Have you been up to the store setup tab and, set up? 

[Veronikao]

what to do in the store setup? I have a set name..

[Parrish Ashbourne]

http://community.secondlife.com/t5/English-Knowledge-Base/Selling-in-the-Marketplace/ta-p/700193

If this in your first avatar in SL {your rez day is only 7 days old) , then I recommend getting to know how SL works better before starting a store. All so this should have been posted in the merchants forum, I highly recommend reading the post in the merchants forum to see what your about to put yourself though. 

http://community.secondlife.com/t5/Merchants/Sellers-get-ripped-off-by-Market-Place-and-Lindens-won-t-help/td-p/1818609

http://community.secondlife.com/t5/Merchants/Is-there-anyone-with-still-the-wrong-pics-displayed-on-market/td-p/1815493

 

 

[UncommonTruth]

hmm, Have you restarted your viewer since the store's creation? It's been awhile since I saw the store creation page lol. 

[Arci74]

yes restart
tested on two laptop
tested Firestorm and Second Life Viewer

still create a marketplace store: (

 

new avatar, she plays for a few years

[UncommonTruth]

The only thing I can think would be maybe try using a magic box first to send something to the MP to be listed, and then try again with the outbox. (Hopefully someone who knows rather than guesses will answer you soon lol) 

[Czari Zenovka]

---

Parrish Ashbourne wrote:

http://community.secondlife.com/t5/English-Knowledge-Base/Selling-in-the-Marketplace/ta-p/700193

If this in your first avatar in SL {your rez day is only 7 days old) , then I recommend getting to know how SL works better before starting a store. All so this should have been posted in the merchants forum, I highly recommend reading the post in the merchants forum to see what your about to put yourself though. 

http://community.secondlife.com/t5/Merchants/Sellers-get-ripped-off-by-Market-Place-and-Lindens-won-t-help/td-p/1818609

http://community.secondlife.com/t5/Merchants/Is-there-anyone-with-still-the-wrong-pics-displayed-on-market/td-p/1815493

 

 

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I second this...especially reading the two threads.

[Darrius Gothly]

One of the common problems that people run into is the need to have their Web Browser open and logged into the Merchant Home Page on Marketplace BEFORE trying to open and initialize the Merchant Outbox in their Viewer. For some reason, it seems common that you must have your Web Browser running and be logged in before the Merchant Outbox will work.

Give that a try and see if it helps. Open your Web Browser, log into the Marketplace and go to the Merchant Home Page .. then try opening the Merchant Outbox.

If that does not work, there is a known problem that can only be fixed by Customer Support. So if you still do not have success, look for the link in this Forum on how to file a support ticket.

[Marcus Hancroft]

To add to Darrius' post:

Also, logging completely out of the marketplace store, restarting the browser, and then logging back in to the marketplace store has helped many solve this problem.

[Veronikao]

tried everything, the problem unresolved.
sent to support

[Veronikao]

support response and problem resolved

Log into Second Life using the Phoenix 1.6 viewer
1. Search their Inventory for the 'Merchant Outbox' folder
2. Right click on the Folder and choose "Restore"
3. Log out of Second Life
4. Log into Second Life using the Official Second Life Viewer

thank you all for your advice

[Kenbro Utu]

Wow?  LL Support actually had you log in with an unsupported, outdated, third party viewer to repair a problem with their marketplace?  That is surreal.