Jillam Posted November 26, 2012 Share Posted November 26, 2012 A friend of mine cant login to the website. She gets an error message about the server. Anyone know how to fix this? Link to comment Share on other sites More sharing options...
TristanMercer Posted November 26, 2012 Share Posted November 26, 2012 LL server error. Happens from time to time. Try again later. Link to comment Share on other sites More sharing options...
Perrie Juran Posted November 26, 2012 Share Posted November 26, 2012 Link to comment Share on other sites More sharing options...
Carl Thibodeaux Posted November 26, 2012 Share Posted November 26, 2012 SL has been bugging alot lately. Just wait it out. Link to comment Share on other sites More sharing options...
Lucretia Brandenburg Posted November 27, 2012 Share Posted November 27, 2012 A friend of mine couldn't log in for days, it seems that his password was giving the login page indigestion.He had to change his password and was advised, no funny business with passwords, just stick to the main keyboard and he hasn't had a problem since then. Link to comment Share on other sites More sharing options...
Jillam Posted November 27, 2012 Author Share Posted November 27, 2012 Thanks for the replys, She hasnt been able to get on the website for some time. She always gets the error message from the server. How do you change your password when you cant login to get to your account? Link to comment Share on other sites More sharing options...
Qie Niangao Posted November 27, 2012 Share Posted November 27, 2012 Yeah, see, this is why we need to know what the error message is, not just that she's getting an error message from the server. In lieu of that, I'll just assume she's getting to the server just fine but not able to login, in which case she can request a password reset by pretending to have forgotten her password. She should be able to get to that page directly from: https://secondlife.com/my/account/request.php Link to comment Share on other sites More sharing options...
Pamela Galli Posted November 27, 2012 Share Posted November 27, 2012 Oh and btw I have a problem with a thing. Link to comment Share on other sites More sharing options...
Lucretia Brandenburg Posted November 27, 2012 Share Posted November 27, 2012 What Qie said. Link to comment Share on other sites More sharing options...
Jillam Posted November 28, 2012 Author Share Posted November 28, 2012 No, she cannot get to her account at all. Any link to her account doesnt not word such as the one you sent. She is in the hospital at the moment so I cant give you the server message. I will send that info in a couple of days. thanks for the help. Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted November 28, 2012 Share Posted November 28, 2012 Jillam wrote: No, she cannot get to her account at all. Any link to her account doesnt not word such as the one you sent. She is in the hospital at the moment so I cant give you the server message. I will send that info in a couple of days. thanks for the help. The link Qie gave you is not a link to her account. Anyone that can look at the general SL web pages without logging in can use it. Link to comment Share on other sites More sharing options...
Jillam Posted November 30, 2012 Author Share Posted November 30, 2012 No matter what she does this error comes up on the website. An error has occurred. Further information is available in the server log. Who do I contact about this since the log is for the website administrator. Link to comment Share on other sites More sharing options...
Kenbro Utu Posted November 30, 2012 Share Posted November 30, 2012 If she is in the hospital on the hospital network, the site may be blocked from access. Some public networks have limited access. Link to comment Share on other sites More sharing options...
Jillam Posted December 1, 2012 Author Share Posted December 1, 2012 No, this has been going on long before the hospital. She cant go to sl in the hospital. She is out now anyway. I just want to find how to talk to the website administrator to see what the server logs say. Thanks Link to comment Share on other sites More sharing options...
Qie Niangao Posted December 1, 2012 Share Posted December 1, 2012 It's pretty unlikely you'll get to the website administrator unless enough people file support tickets or bug reports with the same problem. A support ticket is probably in order, but it may speed things up to include in the ticket that you've tried a few things first... and now that we understand it has nothing at all to do with your friend's account (apparently she gets that error just by browsing to the SL website, before even supplying her account name, right?), there are a few things to try. First, and simplest, is to try a different browser. What browser is she using, by the way? And anything unusual about its configuration, such as an uncommon national language setting, maybe? If the same problem occurs using a different browser, it could still be something about how that particular computer is configured, so... Next would be to try a different computer. If even that doesn't work, then there's a problem either in the local network or the ISP's. It's kind of a stretch, but maybe the site itself is firewalled off, or blocked by the ISP; I am not sure, however, why that would cause this particular error. If multiple computers using the same route to the internet have the same problem, I'd try turning off and on all routers and modems or whatever is between her machine and the ISP. That's pretty much superstitious, considering the error, but I'd do it anyway, just to be able to say I'd tried it. By the way, if #1 works, it may be possible to get the original browser working by clearing cookies and cache. In fact, if there isn't already another browser installed (does anybody have only one browser these days?), she could try that first, although it makes the browser forget things that are handy for it to remember--which is the whole point of cookies. If the browser has an "incognito" mode, that's a painless way to sort of temporarily "pretend" that cookies have been cleared. Finally, if any of this actually works, the last thing to do is browse to the marketplace. The jira is full of reports of these same errors in the Marketplace, going back many months, but only after an attempt to login to a specific account, and it appears the Marketplace team is unable to fix it. For some of us, though, never ever using Marketplace is a feature, not a bug. Link to comment Share on other sites More sharing options...
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