Today, we’re happy to announce some changes to our JIRA implementation - the system we use to collect, track, and take action on bugs reported by users. You’ll see these changes take effect next week.
Recently, this system was working in a way that wasn’t very transparent, and it frankly wasn’t a good experience for the users who care enough about Second Life to try to help improve it, nor was it the best set-up for the Lindens tasked with addressing these issues. So you can see why we’re happy to be changing it!
Moving forward, we’re going to make our JIRA implementation a more transparent experience. All users will be able to see all BUG issues, all the time. You’ll be able to search to see if there are duplicates before submitting an issue, and if there’s a bug that’s particularly important to you, you can contribute your info to it and see when it’s been Accepted and imported to the Linden team.
You’ll also be able to comment. Before an issue is triaged, everyone can comment to help isolate and describe the issue more clearly. Do remember, there are some basic guidelines for participation that need to be followed. Once an issue is Accepted and imported by Linden Lab’s QA team, the original reporter will still be able to comment, as will Lindens and a small team of community triagers - a group that includes some third party Viewer developers and others selected by Linden Lab for having demonstrated skills in this area. This group has been invaluable in helping to keep the bug database orderly and cross-referenced as well as troubleshooting bugs before they’re triaged, and we’re glad to have their continuing help with this process.
Lastly, “New Feature Request” is back! If you’ve got a great idea for a feature, you don’t need to slip it through the system disguised as a bug report - just select the “New Feature Request” category when you submit. Commenting for this category will work just like for bug reports, and submitting improvements through this category will make things much easier for the Linden team reviewing these. Please remember that JIRA is an engineering tool - it’s not meant for policy discussions and the like nor is it a replacement for the Forums, where you can have all kinds of stimulating discussions.
If you’re one of the many who have taken the time to submit a bug report through the JIRA system - thank you! We really appreciate your work in tracking down the issues, and it’s a significant help to us as we continue to improve Second Life.
We think these changes will make for a better, more transparent and more productive experience for all of us, but if you have additional ideas on ways to improve our implementation, you can share them with us in this Forum thread.