how do i get a redelivery?

[RandyAllways]

how do i get a redelivery? from Lolas Mirage? I cant find the transaction in my order history I think because I bought in-world, but there is no re-delivery terminal in store and no response from 2 seperate Note cards I sent, Thanks

 

[Rolig Loon]

That depends on the merchant. Some of the larger in world shops do have automated redelivery terminals, but those are rare in smaller shops.  You'll have to ask that particular shop whether they have one, and where it is.  Your Transaction History at secondlife.com >>> Account will list all purchases within the past 32 days, no matter where they were made in SL. Older transactions are lost, but if you made your purchase within the last month, it will be there. 

Be patient when you ask for attention from a merchant.  Like everyone else in SL, merchants have real lives, families, and RL work obligations.  They do not necessarily log in every day, and their RL obligations and disasters can take higher priority than SL business.  Also, although IM's sent to a merchant in world are forwarded to e-mail, they are capped at 25 (50 for premium accounts).  The cap applies to group notices and all objects sent to inventory (including notecards) as well, so notes sent to busy merchant can be lost forever without being delivered. 

[Amethyst Jetaime]

Not all merchants elect to have IM's forwarded to email because it is optional and not all merchants elect it.  Look in their profile and see what it says about contacting them and redeliivery.  It will usually tell you there if they have a redelivery terminal.  Also, some prefer notecards, some will give you an email address or a website to contact them through.  Still other's will have customer service reps or managers that you should contact.  For the fastest response comply with their preferred contact method.

Be sure to send your transaction information with any contact you make.  If you purchased throught the marketplace, take it from there, otherwise your transaction history.  Also be aware that a merchant is not required to redeliver without it and most won't redeliver a no copy item if their records indicate it was delivered.

If you bought your item on the MP you can file a support ticket for redelivery, even if you aren't a premium member.

[Klytyna]

If you bought the item inworld, go back to the store and see if the vendor board you used is one made by a large system like CasperVend or Hippovend.

 

If it is, in theory you could request a redelivery at any redelivery termnal of any store that uses the same system, as it's the vendor system that arranges the redelivery from the store owners brand x vendor server, not the actual store owner.

 

For reasons of space or LandImpact a small store / mall booth might not HAVE room for a redelivery terminal for their chosen vendor board system.

[Chase01]

I would double check the store again just to be sure there wasn't a redelivery terminal. Like someone already pointed out, always check the creators profile. Most generally leave customer service information in there. You could also consider contacting them through other platforms (i.e. Flickr, Facebook, Plurk etc.)