Josh Susanto Posted November 7, 2011 Share Posted November 7, 2011 My most recent item has gone into multiple boxes on multiple sims.But when I press the synch button on SLM, nothing happens. Hours later, the item still does not appear for me to list.So I sent it to my alt. My alt put it into a box on one of the same sims and had it listed in a couple of minutes.So if my problem isn't the region, the box, or the the item, what is the problem?The problem is my ACCOUNT.Seriously, Lindens... WTF? Link to comment Share on other sites More sharing options...
Mickey Vandeverre Posted November 7, 2011 Share Posted November 7, 2011 Dang, Josh. And you were being so good. Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 And, to whom it may concern: Link to comment Share on other sites More sharing options...
Mickey Vandeverre Posted November 7, 2011 Share Posted November 7, 2011 well at least you can still send messages! Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 They need to realize that I'll always, always, always come back to call them on out on sh## one way or another, unless they're willing to permanently block every single IP addy in BTÁ. And then, if I happen to go out of town... you know. I suppose they actually could tighten things up to a point where I couldn't get a new account ever again, but that would mean excluding countless thousands of other potentially profitable users. Wouldn't it just be cheaper in the long run to spend more time doing their jobs and less time finding new ways to mess with me? Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 I don't dislike Rod, personally, but now that Ive finally opened the big can of worms, I might as well put in the usual "you snooze you lose" incentive that has worked so well in other parts of my life. http://tribes.tribe.net/secondlifemarketplaceproductsearch/thread/212f9dd0-2d77-4da0-9f4f-b57f41e039bf Maybe if he's lucky, the Google spiders won't bite until he's already at his desk tomorrow morning. (click link below for spidering status) http://www.google.com.co/#sclient=psy-ab&hl=es&source=hp&q=Second+Life+Marketplace+problems+proven+to+be+related+specifically+to+user+account.+&pbx=1&oq=Second+Life+Marketplace+problems+proven+to+be+related+specifically+to+user+account.+&aq=f&aqi=&aql=1&gs_sm=s&gs_upl=9920l9920l0l11427l1l1l0l0l0l0l233l233l2-1l1l0&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=10b38241130105ea&biw=1366&bih=624 Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 Already the #4 hit for that search. Thanks, Google. Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 And I'm still unable to list. If my previous experimental results are still valid, I could probably just: 1) delete all my boxes. 2) press the synch button as a formal act of due diligence 3) take shots of my screen indicating that items are delivered which, in fact, are not even in a rezzed box 4) send the screen shots out to people complaining that they didn't get the stuff and tell them to take the matter up with LL Or I guess I could just file a support ticket reminding Rod that whoever needed to be fired on 8 August still needs to be fired. What should I do first, and how long should I wait before I do it? I've got a bunch of new product ready to roll any time. Any time, LL... any time. Link to comment Share on other sites More sharing options...
Darrius Gothly Posted November 7, 2011 Share Posted November 7, 2011 Josh, Have you checked the Magic Box Status page on the old XStreet to make sure it sees your Magic Boxes? That's the linchpin in the current system. If that site doesn't know about and can't talk with all of your Magic Boxes then it won't communicate any changes in inventory to SLM. I recommend you check that page first, force a refresh on every box .. and then go to SLM and synch. It may help quite a bit. Link to comment Share on other sites More sharing options...
VonGklugelstein Alter Posted November 7, 2011 Share Posted November 7, 2011 emphasis on the word " Still" Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 "Have you checked the Magic Box Status page on the old XStreet to make sure it sees your Magic Boxes? " No effect. New box on different sim also does not work. It's not the region, box, or item. It's THE ACCOUNT. Link to comment Share on other sites More sharing options...
Sassy Romano Posted November 7, 2011 Share Posted November 7, 2011 The good news is, none of this will happen when it changes to Direct Delivery Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 If the account is the same, eliminating the boxes will likely have the same effect as using a new box, which is no effect. Anyway, if this problem is still going on by the time DD is deployed, I'll be on a new account. And if it does come to that, you can bet the way I've continued to soft-pedal my vituperation from a legal standpoint will end. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted November 7, 2011 Share Posted November 7, 2011 Josh, I know you don't want to hear this, but did you try to contact Dakota in Customer Support with a ticket? Never know, maybe there's something they can fix for you. Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 Somehow, I know I'm going to regret this, but OK. Now I'm realizing that I don't actually know how to do that, and figuring out how is no where near as obvious as I would expect. Any suggestions? Link to comment Share on other sites More sharing options...
Arwen Serpente Posted November 7, 2011 Share Posted November 7, 2011 Sure. Here's the link to the Contact Support Area: https://support.secondlife.com/contact-support/ When you get there, click Submit a Support Case Form -> Marketplace -> General Marketplace Issues Then, in the space provided, describe the issue you're having. If you've got screenshots or logs or anything that will help them pinpoint what's going on, there's an "Attach a file" at the bottom. I hope they can help you. Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 Thank you. BTW, is there actually any way I could have found that page with Google? I actually also reported this problem as a form of abuse by an unknown Linden employee. I mean - seriously - as it is account-specific, why should NOT think it's something personal? Link to comment Share on other sites More sharing options...
Arwen Serpente Posted November 7, 2011 Share Posted November 7, 2011 I haven't tried Googling for SL customer support before (even though I Google just about everything). The link can be reached from your dashboard under the Help Tab. As long as you have the link now no worries about hunting it down again. Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 I see that now thanks. The instructions had me navigating in circles for quite a while, though. That's weird because it's not the first time I've submitted something. Link to comment Share on other sites More sharing options...
Josh Susanto Posted November 7, 2011 Author Share Posted November 7, 2011 Dakota restarted the region and examined all the boxes. She admits there are aspects to the incident that she still does not understand, but, somehow, things are working again. I am VERY satisfied with Dakota's response. Getting things fixed is good, but hearing a Linden admit she actually doesn't know or understand something is refreshingly non-dismissive and non-condescending. For BOTH things THANK YOU, DAKOTA. (yes, I'll be eliminating the auxiliary links which I fed to Google) Link to comment Share on other sites More sharing options...
Arwen Serpente Posted November 7, 2011 Share Posted November 7, 2011 I have to agree with you, Josh. Dakota has been incredible everytime I have an issue. I'm really glad it worked out. Link to comment Share on other sites More sharing options...
Marcus Hancroft Posted November 7, 2011 Share Posted November 7, 2011 Josh Susanto wrote: Dakota restarted the region and examined all the boxes. She admits there are aspects to the incident that she still does not understand, but, somehow, things are working again. I am VERY satisfied with Dakota's response. Getting things fixed is good, but hearing a Linden admit she actually doesn't know or understand something is refreshingly non-dismissive and non-condescending. For BOTH things THANK YOU, DAKOTA. (yes, I'll be eliminating the auxiliary links which I fed to Google) I'm really glad you're up and runnin again, Josh Dude! I was wonderin what was goin on. Link to comment Share on other sites More sharing options...
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