what is the complete procedure for uninstalling and re-installing SL viewer?

[Tay Mefusula]

what is the complete procedure for uninstalling and re-installing SL viewer?  I understand there are temp files to delete before uninstall? but when i opened windows explorer the folder that i need to open is locked. i am using Windows 7 perhaps this would solve the problem of SL viewer thinking its still running and refusing to open? I have uninstalled and re-installed allready but did not remove any  files beforhand? If this is needed than how exactly how do i do it?

thanks

[LoveAngeL Lyre]

Hello Tay. For the official viewer:

1)Uninstall the viewer using the windows control panel

2)Delete all contests at the following folders:

• C: \ Users \ (USER NAME) \ AppData \ Roaming \ SecondLife and
• C: \ Users \ (USER NAME) \ ApplData \ Local \ Secondlife

3)Download and install a fresh copy from http://secondlife.com/support/downloads/

If the folder AppData is hidden make it visible under Windows Tools \ Folder Options \ View & enable Show Hidden Files/Folders

 

[Rolig Loon]

See http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall  .  Those instructions are written for Firestorm users, but the same instructions will work for any viewer.  The file names may be slightly different, is all.

[Baloo Uriza]

Odds are you really only need to do step 2. If that doesn't work, troubleshoot drivers first. The binaries don't really ever get written to, so odds are re-installation isn't as likely to solve your problems as blowing away prefs or reinstalling video drivers would.

[Nalates Urriah]

You only have two posts so I'm assuming ou are rather new and use only one viewer. Either of the sets of instructions given will work for those using a single viewer. If you use more than 1 viewer, meaning having multiple viewers installed, you need to know more. Read Second Life Clean Install for information about using multiple viewers.

Also, C: \Users\(USER NAME)\AppData\Roaming\SecondLife contains your chat logs. If you want to keep them, look in the folder for a folder with your avatar name. Within that folder are your chat logs of local chat, IM, and group chats. You can copy those to another location and then move then back hafter the uninstall/re-install.

[LoveAngeL Lyre]

Good point Baloo. Just i answered exactly to the question "what is the complete procedure for uninstalling and re-installing SL viewer?"

[Baloo Uriza]

When encountering a question like that, it's often best to step back and and try to work out what it is they're trying to achieve, if not ask that question, and save the asker a whole lot of easter egging and need for Preparation H in the long term.