Marketplace

[milkandsugar71]

I would like to know what i can do if my order history says the stuff is delivered but i never get them!

 

Kate

[Lindal Kidd]

There is a known bug...if you have an empty Block list, items will not be delivered when you are off line.  Either be sure to be logged in when you purchase from the Marketplace, or else Block some object or person you don't particularly care for.

[Ariel Vuissent]

You have a couple options. 1) Contact each merchant individually. Explain what happened, including the transaction number/information, and request a redelivery. 2) Contact support and do the same - explain what happened, give the transaction history, request redelivery. In either case, in may take awhile, so give it a few days.

Also, you may be caught up in a current JIRA in which things are not being delivered when you are offline. Go inworld and mute someone, anyone, or something. IF you are caught in this JIRA, this should trigger the items to be delivered. (If you are not, it won't have any effect and you'll still need to contact either the merchants or support.)

There are a couple things to remember when ordering from the marketplace. One, you should never fill the shopping cart with more than 4 things, at the absolute max. It tends to get confused when it has a lot in it. Two, you should always be inworld when you place a marketplace order. We each have an inbox that holds up to 25 things - notifications, item deliveries, IM's, etc. Anything more than 25 disappears forever into the ether, including any items you may have ordered.

[Rolig Loon]

As Lindal says, you could be having a run-in with SVC-7540 >>> https://jira.secondlife.com/browse/SVC-7540? If so, the solution that she recommends will solve your problem immediately.  If the bug isn't your problem, though....

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, especially if the merchant's Magic Box is temporarily out of service or the sim it's on is offline. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace -- and your Order History even swears that it delivered them to you! -- and half your friends send you notecards, that in box will be capped and you will never know what happened.

So, what do you do now? .......

If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from your Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.