email address i used for my alt is not longer active. how to i change the address

[Shannon Celestalis]

I set up a character for my sister. Her computer video card couldnt handle sl, so i took on her character as an alt. Id like to use her character, however the email address that the char was set up on is no longer active and i need to change it over to mine. How do i do this?

[valerie Inshan]

Go to your dashboard logged as your sister's avatar: account > contact information: enter your email address.

[Amelia Corryong]

TY I did that. but it didnt allow me to change/.

 

[valerie Inshan]

If you already have several other alts connected to your email address it can explain why you failed to add another one. Maybe you should create a specific email address for Amelia (i assume this is your sister).

[Nyll Bergbahn]

Try clearing your browsing history. If using IE it's under Tools Menu > Internet Options and click the Delete button under Browsing History. On the window that opens tick every box and then click the Delete button. Wait untill the deletion bar closes then exit out and retry changing the email address. If it still fails, you'll have to contact support unless you want to try another browser. I found Firefox very intrusive when trying it then going back to IE as it messed up settings but Opera was ok.

[Venus Petrov]

If you set up the avatar for her with her identifying information (birthdate, etc), then it is her account and, technically, you should not have it.  Her account should be canceled and you can create another alt.

[Chic Aeon]

If the account was set up in your sister's name and with her info, you might want to just let the avatar "die". Taking over someone else's account and avatar are agains the Terms of Service (section 3). I know of one case about a year and a half ago where accounts were frozen when LL found out someone was using another person's avatar. Eventually the accounts were reinstated but it was a long process with lots of real life letters and calls.

Just a thought

[Peewee Musytari]

You don`t say what happened when you tried to change the email address in the usual way, what was the error message that you got?

The 2 most common ones are, that you are trying to change it to an email address that already has too many accounts on it, if thats the case, set up a new email addy for it on gmail or hotmail or whereever. The other possibility is that it wouldn`t accept the password for some reason. If you have a really long password, just enter the first 15 characters.

If you do not have the password & the email address is invalid, you will need to go to https://support.secondlife.com/create-case/ and without logging in, submit a ticker for SL web login issues, using your current email address & quoting the old email address in the ticket to prove that its yours.