My Visa was approved in SL and my statements on my GreenDot card account show LL deducting $1.00

[Psycho Namir]

LindeX™: Buy L$ Confirmation

We are unable to complete your request.

• Could not charge account.
• The system encountered an error while processing your order, please try again.

  My Visa Green Dot was approved in SL and my Green Dot account shows two $1.00 deductions from LL,  when i try to buy Lindens i get the above error.  Anyone know what to do?

 

Also i have tried 7 times in the past 6 hours and still get this error.

[Charolotte Caxton]

Call billing, they are available 24 hours a day.

Billing support phone numbers

Toll-Free (US/Canada) 800.294.1067

Long-Distance 703.286.6277

 

Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

[Silky Mesmeriser]

Also contact your credit card company, especially if you have not bought lindens previously or charges in foregn currency etc before many card companies will tend to block larger charges that don't fit the users usage history.  There may also be some other reason the charge was declined, at least elimiate that possibility then if that checks out try contacting LL to see if they can do anything.

Generally speaking if a card transaction fails it is usually because it is declined unless the entire service is down, with declined transactions there is little the merchant can do but refer you to the card company.  I know from experience 9 times out of 10 when an online transaction has failed my card company resolved it not the merchant often it's an anti fraud security measure or simply overestimating available funds forgetting a transaction etc.

[Peewee Musytari]

Try using a different browser.