Cannot Log In To Any Viewer After Purchasing A Sim

[Charolotte Caxton]

I bought a sim. I tried logging in. Second Life viewer won't open. Firestorm won't even download to my computer. What the literal f*ck

[Rolig Loon]

That doesn't sound like a fairy speaking..... 😲  I think you have a login problem unrelated to your land purchase.  After all, your viewer doesn't have any way of knowing whether you own land or not.  So, try all the standard things first.  Check your Internet connection, rebooting both the router and the modem to be sure that you have a clean, solid connection.  Verify that you are using the right password and username.  The fact that you can't get the Firestorm viewer to even download suggests that the problem is on your end, so taking care of those first steps should help.

Not that it makes any difference to your login issue, but you ought to check your dashboard at secondlife.com >> Land Manager >> My Regions  to verify that your land purchase went through.  It should also show up in your account summary.

[Charolotte Caxton]

I just bought a sim and I have zero support. I chose a water sim but it is land. I have no idea how to contact my friends. The official SL viewer won't even open. Twelve years. I guess not much has changed.

[Rolig Loon]

This may sound like an odd question, but do you have a current SL viewer or are you trying to log in with the old one that you used years ago?  The current viewer can be downloaded from https://secondlife.com/support/downloads/ .  An older viewer (more than a couple of versions out of date) won't work at all

[Charolotte Caxton]

34 minutes ago, Rolig Loon said:

That doesn't sound like a fairy speaking..... 😲  I think you have a login problem unrelated to your land purchase.  After all, your viewer doesn't have any way of knowing whether you own land or not.  So, try all the standard things first.  Check your Internet connection, rebooting both the router and the modem to be sure that you have a clean, solid connection.  Verify that you are using the right password and username.  The fact that you can't get the Firestorm viewer to even download suggests that the problem is on your end, so taking care of those first steps should help.

Not that it makes any difference to your login issue, but you ought to check your dashboard at secondlife.com >> Land Manager >> My Regions  to verify that your land purchase went through.  It should also show up in your account summary.

Thanks, Rolig. I apologize for my non fairy demeanor. It's just so frustrating. I just wanted to chill and unpack on my own sim.

[Charolotte Caxton]

1 minute ago, Rolig Loon said:

This may sound like an odd question, but do you have a current SL viewer or are you trying to log in with the old one that you used years ago?  The current viewer can be downloaded from https://secondlife.com/support/downloads/ .  An older viewer (more than a couple of versions out of date) won't work at all

I'm actually on the new computer. New SL viewer. I was able to get in on Firestorm.

[Rolig Loon]

Just now, Charolotte Caxton said:

Thanks, Rolig. I apologize for my non fairy demeanor. It's just so frustrating. I just wanted to chill and unpack on my own sim.

I know.    I was only pulling your chain a little.  It has to be frustrating.  A lot has changed since you were here regularly, so you really are starting fresh and having all the newbie issues that you thought you outgrew years ago.  So, take a deep breath (or maybe four or five) and deal with one thing at a time.  Verify that your computer is connected well to the Internet and that you have a current version of the SL viewer installed.  Loads of people have been in world all day and there haven't been a lot of posts saying that others are having login problems, so it has to be something simple on your end.  All we have to do is find it.

[Rolig Loon]

4 minutes ago, Charolotte Caxton said:

I was able to get in on Firestorm.

Oooo!  Really?  I thought you said you couldn't download the FS viewer.

[Charolotte Caxton]

6 minutes ago, Rolig Loon said:

Oooo!  Really?  I thought you said you couldn't download the FS viewer.

I did. I logged in. My sim is a square of land, My frame rate is awesome though!

[Rolig Loon]

That's fantastic. So, is everything OK now, sorta?  You're logged in with FS, you have your new region, .... Set HOME to that location so you can log in there easily and can use it as your emergency "GET ME OUT OF HERE!" destination. And then start doing things with your new land.

[Rolig Loon]

Now, I notice that you have been posting a swarm of questions in different places.  I suggest slowing down and sticking to ONE thread, adding questions as you go.   Better than that, I suggest taking some time to explore the Knowledge Base (link at the top of this page).  You'll find detailed answers to many of the basic questions you're asking, and lots that you haven't even thought of asking.  You can also search the forums by typing keywords into its Search function, to see if other people have asked similar questions.

Happy birthday, BTW.

[Lindal Kidd]

@Charolotte Caxton, IM me in world. I'm a dab hand at terraforming and can probably sink your region faster than the Titanic went down.

[Charolotte Caxton]

20 hours ago, Rolig Loon said:

Now, I notice that you have been posting a swarm of questions in different places.  I suggest slowing down and sticking to ONE thread, adding questions as you go.   Better than that, I suggest taking some time to explore the Knowledge Base (link at the top of this page).  You'll find detailed answers to many of the basic questions you're asking, and lots that you haven't even thought of asking.  You can also search the forums by typing keywords into its Search function, to see if other people have asked similar questions.

Happy birthday, BTW.

Honestly, Rolig. You are a reason SL is great. Thank you for the advice. Thanks.

[Charolotte Caxton]

19 hours ago, Lindal Kidd said:

@Charolotte Caxton, IM me in world. I'm a dab hand at terraforming and can probably sink your region faster than the Titanic went down.

Haha! Thanks. Let me figure out how to make the most perfect Charolotte ever and I just might hit you up.