my store is disabled what should I do?

[JeanTani]

Hello, I deleted my account and restored it a week later and after restoring it, I write that the store is disabled please tell me how can I restore it?

[bigmoe Whitfield]

13 hours ago, JeanTani said:

Hello, I deleted my account and restored it a week later and after restoring it, I write that the store is disabled please tell me how can I restore it?

you will have to contact support and have the marketplace team look at it.

[dennis Rexie]

mine also disabled, i contact support few days ago, no answer yet.

i have a premium account and couple times a week online.

whats going on?

Edited January 4, 2021 by dennis Rexie

[Cindy Evanier]

1 hour ago, dennis Rexie said:

mine also disabled, i contact support few days ago, no answer yet.

i have a premium account and couple times a week online.

whats going on?

possibly this

• If the Merchant hasn’t logged in in two years *and* a specific product hasn’t  sold in 1 year, the product will be unlisted.

• If the Merchant hasn’t logged in in two years *and* the store hasn’t sold anything in 1 year, their store will be disabled.

 

[LittleMe Jewell]

2 hours ago, dennis Rexie said:

mine also disabled, i contact support few days ago, no answer yet.

i have a premium account and couple times a week online.

whats going on?

Cindy's post tells you "what is going on".  

You can possibly get it re-enabled by opening a Support ticket.

Create a Support Ticket: https://lindenlab.freshdesk.com/support/tickets/new
 

[ChinRey]

15 hours ago, dennis Rexie said:

i contact support few days ago, no answer yet.

That's perfectly normal. Unless it's very urgent, like a region down, it usually take two to three work days for them to respond to a support ticket. There haven't been many work days recently and I have a feeling they're a little bit behind schedule at the moment too. If you haven't heard from them by the beginnign of next week you may start to worry but not until then.