Leila Refenoir Posted April 17, 2020 Share Posted April 17, 2020 How do I do tracert? Help please Link to comment Share on other sites More sharing options...
Rhonda Huntress Posted April 17, 2020 Share Posted April 17, 2020 Open a command prompt. Type in tracert and the destination. Something like tracert google.com 1 Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 17, 2020 Author Share Posted April 17, 2020 (edited) Thanks soo much. It was long ago and I forgot how. "destination" ??? Secondlife not work sim10167.agni.lindenlab.com blahblah Leila Edited April 17, 2020 by Leila Refenoir Link to comment Share on other sites More sharing options...
Bree Giffen Posted April 17, 2020 Share Posted April 17, 2020 Open up a command prompt and type: tracert sim10167.agni.lindenlab.com That works for me. I see 12 hops to it. I assume that server is from the help ->about second life menu in your viewer. 1 Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 17, 2020 Author Share Posted April 17, 2020 Many thanks for your email. I will take your helpful advice tomorrow. LR. Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 17 hours ago, Bree Giffen said: Open up a command prompt and type: tracert sim10167.agni.lindenlab.com That works for me. I see 12 hops to it. I assume that server is from the help ->about second life menu in your viewer. looks like a disaster Link to comment Share on other sites More sharing options...
TDD123 Posted April 18, 2020 Share Posted April 18, 2020 (edited) 11 minutes ago, Leila Refenoir said: looks like a disaster It' s not a disaster, but concise info : From your PC to the sim10167-server is 14 hops. The shortest response times are in your local network area. The indications of * on several lines probably means those are routers not responding to pings ( that usually happens and is normal ) You have reached the server of sim10167 by 14 hops with a response time in total of 274 ms ( not a great reaction time, but sufficient to run SL in not too crowded or content filled areas. You probably tried to repeat the command, but pasted an error, hence the error output on the last 2 commands. All makes sense to me. Edited April 18, 2020 by TDD123 Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 Hi - many thanks for your comments. What do you suggest now please? Do I strangle my server guy? I live in a really backward part of the world so I got to maybe change server? Link to comment Share on other sites More sharing options...
TDD123 Posted April 18, 2020 Share Posted April 18, 2020 (edited) @Leila : I have no suggestions to make. I'm unknown of your issues and location ( not my business anyway ) and of course your geographical location is a large factor on the network latency you might experience. If you have issues or a bad conneciton, there are several ways to open your ports for better connectivity, but that also requires knowledge about setting up networking ports. ETA : maybe try throttling ( changing ) your Bandwith settings. Setting them lower is usually somewhat slower too, but setting it too high might overwhelm and congest your system with networking data. Try to find a balance. Edited April 18, 2020 by TDD123 Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 Thanks anyway and I do appreciate your advice. So will keep trying for a while. 1 Link to comment Share on other sites More sharing options...
Mollymews Posted April 18, 2020 Share Posted April 18, 2020 (edited) for comparsion, i ran the same trace C:\Users\mm>tracert sim10167.agni.lindenlab.com Tracing route to sim10167.agni.lindenlab.com [216.82.49.33] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.254 2 2 ms 2 ms 2 ms 125-239-202-1-adsl.sparkbb.co.nz [125.239.202.1] 3 2 ms 2 ms 2 ms 222.152.41.201 4 4 ms 2 ms 2 ms 122.56.113.4 5 4 ms 2 ms 2 ms ae7-2.akbr7.global-gateway.net.nz [122.56.119.53] 6 27 ms 26 ms 26 ms et1-0-0.sgbr3.global-gateway.net.nz [122.56.119.30] 7 29 ms 30 ms 26 ms ae2-10.sgbr4.global-gateway.net.nz [202.50.232.246] 8 36 ms 26 ms 33 ms 103.13.80.125 9 139 ms 139 ms 140 ms ae-11.r31.tokyjp05.jp.bb.gin.ntt.net [129.250.5.34] 10 139 ms 138 ms 141 ms ae-3.r03.tokyjp05.jp.bb.gin.ntt.net [129.250.3.56] 11 138 ms 160 ms 154 ms ae-0.level3.tokyjp05.jp.bb.gin.ntt.net [129.250.8.202] 12 * * * Request timed out. 13 201 ms 201 ms 202 ms LINDEN-RESE.bar1.Phoenix1.Level3.net [4.53.104.14] 14 * * * Request timed out. 15 * * * Request timed out. 16 207 ms 205 ms 205 ms sim10167.agni.lindenlab.com [216.82.49.33] Trace complete. pretty normal for SL Leila, I think your issue lies elsewhere. In the other thread, Nalates posted info on what do to. And suggested that you check your SL cache files. Like clear your cache and relog if you are not getting textures in your SL cache folder after a clear then its your connection to the CDN (not to the SL region server which is working as tracert says it is) if you are getting textures in your SL cache folder, but onscreen it is all gray, then its your computer Edited April 18, 2020 by Mollymews , Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 Thanks I give it a try. I still can't download a SL viewer - 101/111mb. Link to comment Share on other sites More sharing options...
Mollymews Posted April 18, 2020 Share Posted April 18, 2020 try getting the latest Linden viewer directly from the cloud server http://download.cloud.secondlife.com/Viewer_6/Second_Life_6_3_8_538264_x86_64_Setup.exe Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 (edited) seems to stop near full ? Edited April 18, 2020 by Leila Refenoir Link to comment Share on other sites More sharing options...
Mollymews Posted April 18, 2020 Share Posted April 18, 2020 7 minutes ago, Leila Refenoir said: seems to stop near full ? what web browser is this ? Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 The one from the cloud Link to comment Share on other sites More sharing options...
Mollymews Posted April 18, 2020 Share Posted April 18, 2020 are you using Internet Explorer ? Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 just the link you gave me Link to comment Share on other sites More sharing options...
TDD123 Posted April 18, 2020 Share Posted April 18, 2020 Don' t wait forever on the download. If it is stuck, cancel it and retry. ( Perhaps rename it to just Secondlife.exe before saving the download for simplicity' s sake ). Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 I have been trying this with others which do full load on and off for months. Many download ok but apart from the sea it is a grey putty color. Link to comment Share on other sites More sharing options...
TDD123 Posted April 18, 2020 Share Posted April 18, 2020 1 minute ago, Leila Refenoir said: I have been trying this with others which do full load on and off for months. Many download ok but apart from the sea it is a grey putty color. Not quite sure I understand. How does this download differ from the others exactly ? I have no issues downloading this with FIrefox .. perhaps give that a try. Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 SL viewer does not download, substitute SL viewers do download. Link to comment Share on other sites More sharing options...
TDD123 Posted April 18, 2020 Share Posted April 18, 2020 2 minutes ago, Leila Refenoir said: SL viewer does not download, substitute SL viewers do download. Hmmh .... if you mean 3rd party viewers do download instead of official SL-vierwer I suggest you try installing those. Is there any specific reason you want to use this SL-viewer only ? Link to comment Share on other sites More sharing options...
Leila Refenoir Posted April 18, 2020 Author Share Posted April 18, 2020 I have installed and used for ten years - Firestorm and SL viewers. I had two sims and ran a flying and renting enterprise for several years. When I downloaded an update SL viewer recently the problem started. Link to comment Share on other sites More sharing options...
TDD123 Posted April 18, 2020 Share Posted April 18, 2020 (edited) You can update ( installing over previous installations ), but over a course of ten years these installations will get corrupted if installing updates over updates. Have you tried uninstalling all other viewers and do a fresh clean install of the viewer first ? Besides that, this will not explain why your download is not finishing. That could be at fault for many reasons. ETA : As a last suggestion I' d say you' d better file a ticket with LL support for this. Edited April 18, 2020 by TDD123 1 Link to comment Share on other sites More sharing options...
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