sissygay Posted September 7, 2018 Share Posted September 7, 2018 I was trying to set up a discount in some affiliate vendors (I checked that option on web) but it keeps telling me 'You won't receive any discount' when I touch my vendor's discounts button Is it cause I am the owner of that vendor?? How do I know if it works? Thanks Link to comment Share on other sites More sharing options...
Parhelion Palou Posted September 7, 2018 Share Posted September 7, 2018 I suggest you ask in the CasperTech User Support Group in-world. That's where the experts are. Otherwise, get someone else to help you test it, or set up an alt to test it. Link to comment Share on other sites More sharing options...
sissygay Posted September 7, 2018 Author Share Posted September 7, 2018 1 hour ago, Parhelion Palou said: I suggest you ask in the CasperTech User Support Group in-world. That's where the experts are. Otherwise, get someone else to help you test it, or set up an alt to test it. Thanks, they do not support affiliates and the same happened to me with 2 different affiliates, so I am supposed to contact all franchise owners...and no response for the moment I tested with another avatar and the same.. Link to comment Share on other sites More sharing options...
Jules Catlyn Posted September 7, 2018 Share Posted September 7, 2018 If you are the owner of the Caspervend main system you will always get support in the Caspertech support group. If you received the vendor from a creator to sell their products, you will have to get in touch with them to make any changes system wise. Link to comment Share on other sites More sharing options...
sissygay Posted September 7, 2018 Author Share Posted September 7, 2018 3 minutes ago, Jules Catlyn said: If you are the owner of the Caspervend main system you will always get support in the Caspertech support group. If you received the vendor from a creator to sell their products, you will have to get in touch with them to make any changes system wise. Does that mean affiliates need creators approval to make discounts? Link to comment Share on other sites More sharing options...
Cindy Evanier Posted September 7, 2018 Share Posted September 7, 2018 3 minutes ago, sissygay said: Does that mean affiliates need creators approval to make discounts? The creator set the price and your share from the affiliate vendor. You can't discount without speaking to the creator and having them agree and set it up 1 Link to comment Share on other sites More sharing options...
Jules Catlyn Posted September 7, 2018 Share Posted September 7, 2018 56 minutes ago, sissygay said: Does that mean affiliates need creators approval to make discounts? Cindy beat me to it and she is right. Only the original creator can make changes like that. 1 Link to comment Share on other sites More sharing options...
sissygay Posted September 7, 2018 Author Share Posted September 7, 2018 48 minutes ago, Cindy Evanier said: The creator set the price and your share from the affiliate vendor. You can't discount without speaking to the creator and having them agree and set it up The discount is from my winnings not theirs an example: Discounts If you wish, you can sacrifice your affiliate commission in order to provide a discount to the customer - they will be refunded the difference. This will only happen if you legitimately earned the commission during the sale - self sales may not be counted, depending on the merchant's chosen options. Refund % of my commission back to the customer as a discount Link to comment Share on other sites More sharing options...
Jules Catlyn Posted September 7, 2018 Share Posted September 7, 2018 5 minutes ago, sissygay said: The discount is from my winnings not theirs an example: Discounts If you wish, you can sacrifice your affiliate commission in order to provide a discount to the customer - they will be refunded the difference. This will only happen if you legitimately earned the commission during the sale - self sales may not be counted, depending on the merchant's chosen options. Refund % of my commission back to the customer as a discount Correct but the settings will still have to be changed by the original creator. Link to comment Share on other sites More sharing options...
Cindy Evanier Posted September 7, 2018 Share Posted September 7, 2018 5 minutes ago, sissygay said: The discount is from my winnings not theirs an example: Discounts If you wish, you can sacrifice your affiliate commission in order to provide a discount to the customer - they will be refunded the difference. This will only happen if you legitimately earned the commission during the sale - self sales may not be counted, depending on the merchant's chosen options. Refund % of my commission back to the customer as a discount I will leave it to @Jules Catlyn as I know she is more expert with Caspervend but I believe she will tell you it still has to be set by the person you got the affiliate from via their web panel 1 Link to comment Share on other sites More sharing options...
sissygay Posted September 7, 2018 Author Share Posted September 7, 2018 1 minute ago, Cindy Evanier said: I will leave it to @Jules Catlyn as I know she is more expert with Caspervend but I believe she will tell you it still has to be set by the person you got the affiliate from via their web panel Ok thanks for responding seems like that 'If you wish..' premise is false? Link to comment Share on other sites More sharing options...
Jules Catlyn Posted September 7, 2018 Share Posted September 7, 2018 (edited) 3 minutes ago, sissygay said: Ok thanks for responding seems like that 'If you wish..' premise is false? "If you wish" is not the same as "You can make the change yourself". If you wish you can contact the creator and discuss with them the promotion you want to do. They can then decide whether to participate and make the necessary changes. Edited September 7, 2018 by Jules Catlyn I made a booboo 1 Link to comment Share on other sites More sharing options...
Casper Warden Posted September 7, 2018 Share Posted September 7, 2018 (edited) 10 hours ago, sissygay said: I was trying to set up a discount in some affiliate vendors (I checked that option on web) but it keeps telling me 'You won't receive any discount' when I touch my vendor's discounts button Is it cause I am the owner of that vendor?? How do I know if it works? Thanks Fixed! Sorry about that. By the way, although we don't provide support directly to affiliates (so that our support team doesn't get overwhelmed!), you can always ask the merchant to contact us on your behalf. Edited September 7, 2018 by Casper Warden 1 1 Link to comment Share on other sites More sharing options...
sissygay Posted September 7, 2018 Author Share Posted September 7, 2018 1 minute ago, Jules Catlyn said: "If you wish" is not the same as "You can make the change yourself". If you wish you can change the creator and discuss with them the promotion you want to do. They can then decide whether to participate and make the necessary changes. I am sure you have more experience than me in this, and probably you are right but for me that conditional is badly expressed then. I understand that if I wish to do something, I can in fact do it. Besides, it would be my money at play not anybody's money Link to comment Share on other sites More sharing options...
Casper Warden Posted September 7, 2018 Share Posted September 7, 2018 Sissygay is correct, by the way - Affiliates get their own special control panel, and they have some limited controls over what they can do with their "share". They can also disable the vendor automatically if the merchant reduces their share below a certain threshold. CasperVend has many thousands of features, and some are less well known 1 1 Link to comment Share on other sites More sharing options...
Jules Catlyn Posted September 7, 2018 Share Posted September 7, 2018 I stand corrected Thank you Casper 1 Link to comment Share on other sites More sharing options...
Cindy Evanier Posted September 7, 2018 Share Posted September 7, 2018 2 minutes ago, Jules Catlyn said: I stand corrected Thank you Casper Ditto and backs out head down Link to comment Share on other sites More sharing options...
sissygay Posted September 7, 2018 Author Share Posted September 7, 2018 (edited) 4 hours ago, Casper Warden said: Fixed! Sorry about that. By the way, although we don't provide support directly to affiliates (so that our support team doesn't get overwhelmed!), you can always ask the merchant to contact us on your behalf. NP and Thank you very much for your prompt attention. Edited September 7, 2018 by sissygay Link to comment Share on other sites More sharing options...
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