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Casper Warden

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About Casper Warden

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  1. I would also like to mention - While any amount of downtime is as unacceptable to us as it is to you, we have had less cumulative downtime in the last few years than Marketplace has. In addition, our total transaction volume during the outage period was about 80% of normal (once missing transactions had been recovered by our off-grid emergency backup systems), so really given the circumstances I'm quite happy that we were still able to service the majority of requests, albeit after a significant delay. Of course, some did still get lost. Most of these are related to requests c
  2. We send out e-mails to confirm ticket submission, if you could IM me with the contents of this e-mail I will look into this.
  3. It would be appreciated if you would let us know when this occurs (and provide details). We have so many backup systems in place to prevent this, it should be extremely rare. I'm certain that if this was happening regularly to other merchants we would hear more about it.
  4. We receive perhaps one report of a missing transaction every six months or so, and it's usually related to a heavily busy event region which is lagged to hell. Even during an outage, our vendors always provide transaction links which we can use to trace a transaction from end to end. No other system has this kind of tracking or accountability. The outage was horrible, and we do sincerely apologise to everybody affected. But this isn't a regular occurrence.
  5. Hey - just wanted to add that CasperTech rezzing vendors are affected by this and we've had a sharp increase in incidents in the last couple of days. It seems to have become widespread.
  6. Sissygay is correct, by the way - Affiliates get their own special control panel, and they have some limited controls over what they can do with their "share". They can also disable the vendor automatically if the merchant reduces their share below a certain threshold. CasperVend has many thousands of features, and some are less well known
  7. Fixed! Sorry about that. By the way, although we don't provide support directly to affiliates (so that our support team doesn't get overwhelmed!), you can always ask the merchant to contact us on your behalf.
  8. I've been in touch with David, and we're working on it.
  9. Centbair - you could consider one of the free options, like CasperVend Free - there's a small 5% commission payable on sales, but no upfront cost.
  10. This is a public service announcement from CasperTech (known for the CasperVend vending system and the CasperLet rental system). Our products and services are very well known in Second Life, and many of our scripts require debit permissions to function. We're widely trusted by hundreds of thousands of people, and unfortunately, scammers are exploiting this fact in order to scam people. Recently, we've seen a huge spike in instances of scammers pretending to be CasperTech representatives and re-purposing our objects (such as gift cards, re-delivery terminals and vendors). Be very
  11. Throw me a message inworld, I'll help you for free.
  12. Azura Lowbeam wrote: I know I'd feel much more comfortable if in stead the popup would read something like: "Do you agree with a one time deduction of X L$ from your balance to complete the transaction?" That would be ideal. Unfortunately, SL simply doesn't work like that. It's all or nothing with the debit permissions system. Unfortunately, this is one area in which SL has always fallen short. If you don't feel comfortable with granting debit perms, then don't. Contact the store owner and see if they have a top-up terminal available, or perhaps they could issue you another card with a
  13. Please, apply common sense. Do not grant permissions to objects that you do not trust. If someone gives you a gift card randomly, out of the blue, it's likely a scam. CasperVend gift cards are safe, however, it's important to note that scammers can use my prims and scripts to make their fake gift cards look legitimate. Do NOT simply base your trust on who created the card. I should emphasize that legitimate CasperVend gift cards will NOT request debit perms unless you are attempting to purchase an item which costs more than the value of the gift card. How do I know whether to trust an ob
  14. Regarding the phrase: Any real-world currency or thing of value This is not the same as Any real-world currency, or thing of value According to my legal advisors, the way this is phrased (without the comma) implies that it only means real-world things of value. However, if this policy affects you, please seek your own legal advice as mileage may vary.
  15. According to stated policy, even requiring payment to join a group would not be in violation: How can I tell if the games of skill I have created or purchased are subject to and/or in violation of this policy? If you have created a game of skill that requires or permits Linden Dollars to participate and provides a payout in Linden Dollars, you are subject to this policy.
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