Paid Premium

[Ruby Darkes]

I paid for a premium account a few days ago (quarterly) and it still says I am basic. If I'm not premium can I get my money back?

[Lindal Kidd]

Your Premium membership should have activated immediately.  That makes me think that perhaps your payment method wasn't accepted.  You can check on that, and your membership status, by calling Billing at 800-294-1067 or 703-286-6277

[Ruby Darkes]

2 hours ago, Lindal Kidd said:

Your Premium membership should have activated immediately.  That makes me think that perhaps your payment method wasn't accepted.  You can check on that, and your membership status, by calling Billing at 800-294-1067 or 703-286-6277

It is on my debit card, so it went through. I will call tomorrow. Thank you.

 

[Alwin Alcott]

3 hours ago, Ruby Darkes said:

It is on my debit card,

try "debit card" in search on this forum, you might find the problem. Nearly none are usable for transactions with LL.
But indeed contact support if the money is really taken. Because billing can fail with a DC, it can be you only see a reservation for the premium fee, no actual withdraw.

[Nalates Urriah]

If you want to use a Debit Card then you'll have to setup a PayPal account.