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Issues with Premium Membership & LL Home


WrenNoir Cerise
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It sounds like everything is working as it is supposed to.  You cannot downgrade from Premium to Basic as long as you own property on the Mainland, including your Linden Home. So you have correctly abandoned the home and told Linden Lab that you wish to downgrade.  Hence the designation "Downgrade pending." Your request is "pending" rather than immediate because Premium memberships are prepaid.  That is, you will still be a Premium member until the end of the period that you have already paid for.  You will continue to receive your L$300/week stipend, you may use Premium sandboxes and enter Premium hunts and get Premium gifts at the kiosks, and you will have access to Live Chat and all categories of support cases. The only thing you cannot do from now until the end of your Premium membership period is own Mainland property.

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7.  Among other things, you can tell them that you have changed you mind about downgrading, if that's what you have decided.

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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It sounds like everything is working as it is supposed to.  You cannot downgrade from Premium to Basic as long as you own property on the Mainland, including your Linden Home. So you have correctly abandoned the home and told Linden Lab that you wish to downgrade.  Hence the designation "Downgrade pending." Your request is "pending" rather than immediate because Premium memberships are prepaid.  That is, you will still be a Premium member until the end of the period that you have already paid for.  You will continue to receive your L$300/week stipend, you may use Premium sandboxes and enter Premium hunts and get Premium gifts at the kiosks, and you will have access to Live Chat and all categories of support cases. The only thing you cannot do from now until the end of your Premium membership period is own Mainland property.

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7.  Among other things, you can tell them that you have changed you mind about downgrading, if that's what you have decided.

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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if you started the downgrade you can't own mainland anymore

Because you were overdue, and seems you were on anual subscrition, your new yearly subscription started already.... overdue or not, it renewed on the date of expiration, not on the day of payment.

So you will be basic after this time.

If you want to own mainland, send in a ticket to support that you don't want to downgrade, they can reset it.

If you still want to downgrade... do it shortly before the subscription ends.

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