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not recieving password reset email


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Anderson,

from:  https://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017

I've highlighted the appropriate instructions below. Be prepared to send some real world proof of identity to the Linden Lab folks in order to gain access to your account again.

 

What to do if you forget your password

If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question or no longer have access to the e-mail account you provided, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

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