:O I have over 21,000 items on inventory, but it fetches everyday only 4,000 something. :( I need help as how to see my all items.

[Pylly Edman]

The question is in Header. So I "lost" my items, I have many folders on inventory and all shows empty. Only items in Objects (not folders) only items show and few folders :/

[Identity Euler]

Hi,

Have you tried to clear cache? Ctrl+P (Preferences window), Network ----> Clear cache, relog.

[Irene Muni]

Inventory loss (personally, I try as first step the "USING THE PREVIEW GRID TO RECOVER LOST INVENTORY" option, but the others steps are useful too):

 

COMMON SOLUTIONS

Clearing Second Life's cache

Second Life uses hard drive space on your computer to store data,including a list of items in your inventory. If this cache becomescorrupted or your Viewer did not completely fetch your inventory, itemsin your inventory may erroneously appear to be missing. In many cases,your items are not lost and will reappear after you clear Second Life'scache:

1. Go to Edit > Preferences on the menu bar
2. Click the Network tab
3. Click the Clear Cache button
4. Exit Second Life
5. Log back into Second Life
6. Wait in place for 5 minutes; Second Life needs to reload much of your previously cached information.

 

• For reference and debug, consult Clear_Cache

 

Check the Inventory Window Lost and Found Folder

Sometimes items get returned to the Lost & Found folder yourInventory. If you can't find an inventory item be sure to check there:

 

Object Missing From Database Error Message

If you get an "Object Missing From Database" error message when yourez an item from your inventory then sometimes the system notices thiserror and is able to automatically recover your missing object.However, in order to see if Second Life was able to recover yourmissing object, you will need to wait one hour, clear your cache asdescribed in Clearing Second Life's cache, logout and then log back in and look in your Inventory Window to see if the item has reappeared.

 

Region issues

The Region you are in may be experiencing technical difficulties,especially in high traffic areas. This behavior can prevent you fromrezzing items from your inventory. If you are unable to escape toanother Region, exit Second Life and log back into a different Region:

1. Go to Edit > Preferences on the menu bar
2. Click the General tab
3. Turn on the option Show Start Location on Login Screen
4. Exit Second Life
5. Launch Second Life, but don't connect yet
6. Enter Sandbox Newcomb, or another known Region name, into Start Location
7. Click Connect

Try to find a Region with a low Traffic score and relatively fewobjects- such Regions generally experience less strain, and are lesslikely to exhibit symptoms like inventory loss.

 

PERCEIVED INVENTORY LOSS

Sometimes it may appear that you have lost part of yourinventory because outside forces can prevent Second Life fromdisplaying your inventory properly. Remember: common solutions and search techniques can often solve a case of perceived inventory loss!

Connectivity problems

An unstable Internet connection can lead to apparent inventory lossin Second Life. High packet loss may cause your inventory to be unableto retrieve a complete list of items from Second Life’s servers.Wireless and satellite connections are unsupported for this reason, andother types of connectivity may yield similar results.

There may be a temporary problem with Second Life or yourconnection to the Internet. If the list of items in your Inventoryusually loads without incident, temporary inventory loss may go awaywithin 24 hours. In addition, clear your cache as described in Clearing Second Life's cache, logout and then log back in and look in your Inventory Window to see if the items have reappeared.

Inventory Item Count

The Item Count in the Inventory Window is not always precise. Itrepresents the number of items that have been successfully downloadedto your Viewer. Thus, if the number changes does not mean you haveactually lost or gained inventory items. If you notice the number hasdropped significantly and the Viewer has finished fetching your itemsthen try Clearing Second Life's cache, logout and then log back in and look in your Inventory Window to see if the items have reappeared.

 

SEARCH TECHNIQUES

Did the objects vanish after being returned?

The Coalescefeature may cause confusion by making it appear that objects havevanished instead of being returned to your inventory. When a group ofobjects gets returned, they are merged into a single, coalesced object.This object is then placed back into your inventory, in your Lost andFound folder. This happens when you or the owner of a parcel returnsobjects to owner. If it is group owned land then if you were theprevious owner you will receive the coalesced objects in your lost andfound.

For example, imagine you have a living room. Inside the livingroom there is a television, coffee table, sofa, rug and a remotecontrol. Then, by accident, everything is returned! To locate thereturned objects, you search through your inventory, but aftersearching, the only object you can locate is the remote control. Wheredid everything else go? The television, coffee table, sofa and rug havebeen merged with the remote control. Simply drag the remote controlfrom your inventory onto the ground everything else that was returnedwith the remote control should appear.

Trivia: Icons are used to represent different types ofitems in your inventory. The icons used for objects and coalescedobjects are similar, but different. The object has an icon that lookslike a cube, the coalesced object has an icon that looks like a stackof cubes.

 

Use the steps below to locate objects that have been recently coalesced and returned to your inventory:

• Click the Inventory button
• In the Inventory window, go to Sort > By Date
• Locate the Lost and Found folder
• From top to bottom, work through the list of objects,dragging each coalesced object onto the ground until you locate themissing objects. Alternatively, look for coalesced objects with thesame or similar dates as when you lost your

Inventory Filters

The Filters panel in your Inventory window contains a list ofdifferent inventory types. To learn how to use the Filters panel,follow the steps below:

• Click the Inventory button
• Inside the Inventory window, choose File > Reset Filters
• Choose File > Show Filters

 

Here, we make adjustments so that we only view Objects in the search results:

• Click the None button to turn off all filtering type options
• Go back and turn on the Objects option

 

To view objects placed into your inventory within the last 7 days:

• Enter "7" into Days Ago
• Press the Enter key

 

To find your own filtering style, experiment with the options in the Filters panel. If you ever need to reset all options back to their defaults, simply go to File > Reset Filters.

 

OTHER TIPS & TRICKS

No Copy Objects

No Copy objects will be deleted from your inventory when rezzed ortransferred to another Resident. Unlike Copy objects where a copy willremain in your inventory.

Recent Items

The Inventory Window Recent Items allows you to see objects thathave been received or edited since the last time you logged off. Thisis useful for finding objects.

 

Use the Mini-Map to locate your objects

The Mini-Map can be a useful tool to help you locate objectsinworld. To activate the Mini-Map, click the Mini-Map button at thebottom of the screen.

Can I resize the Mini-Map?

• Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.

Can I zoom in on the Mini-Map?

• Yes. Right-click the Mini-Map window and choose Zoom Close.The Mini-Map's default is Zoom Medium. You can also use your mousewheel to control zoom on the Mini-Map.

What do the different colors mean?

• Cyan (light blue) represents your objects
• Pink represents objects deeded to a group of which you are a member
• Gray represents objects that belong to other Residents

 

Select Only My Objects

The Tools menu has a useful option that allows you to select onlyobjects that are owned by you. This can help locate all your objects inthe immediate area; they may be hidden by other Resident's objects.

• Go to Tools > Select Only My Objects on the menu bar
• Go to Tools > Select Tool > Edit on the menu bar

Now that the Edit tool is activated, click-and-drag your mouse tomake a selection. The only objects to highlight will be yours, possiblyrevealing the object you were unable to see before.

 

Locate items lost underground

Objects may be lost underground as the result of an editing mistakeor by changes in the terrain. The following steps provide instructionsto help locate objects that may be stuck underground.

• First, hide the ground in Second Life: Activate the advanced menu on the menu bar by pressing Ctrl-Alt-⇧ Shift-D.  Then, choose Advanced > Rendering > Type > Surface Patch.
• Press Esc a couple times to deactivate any open windows and close the chat box
• Hold down the Alt key and press Page Up (PgUp) or Page Down (PgDn). This allows you to rotate your camera, locating any of your objects that may be buried underground.

 

Invisible objects

It may be impossible to see some objects if they are invisible. TheHighlight Transparent feature allows you to view invisible objects.Transparent objects will turn translucent red once this feature hasbeen enabled.

• Go to View > Highlight Transparent on the menu bar

 

Beacons

Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.

• Go to View > Beacons > Scripted Objects on the menu bar

If the beacons don't appear to be working, make sure the Render Beacons option is enabled. This draws crosshairs over any beacons, making them easier to locate.

• Go to View > Beacons Always On (Ctrl-N) on the menu bar

 

There is an option in Preferences that increases the line width usedfor beacons, making them easier to view. This is especially useful whenSecond Life is displayed at a high resolution.

• Go to Edit > Preferences on the menu bar
• Click the Adv. Graphics tab
• Enter "2", or another value, into Debug Beacon Line Width
• Click OK

Request a replacement

Many vendors understand that items may be lost by accident or as theresult of an unfortunate circumstance. If recovery efforts fail,contact the vendor and request a replacement.

How many items are in your inventory?

Keeping your inventory tidy is always a good idea. If your inventoryhas more than 10,000 items, the list of items in your Inventory mayfail to load in a timely fashion. To make sure your inventory loadsquickly and properly, go through the list of items in your inventoryand remove any items no longer needed.

COMMON CAUSES OF INVENTORY LOSS

Inventory offers declined while in Busy Mode

Any inventory offers to your avatar from another avatar while in Busy Mode are automatically declined.  To locate items that have been declined, search your Trash folder; these declined inventory offers go to your Trash. Inventory offers from scripted objects (examples: vendors that use Pay..., Xstreet delivery boxes, notecard and landmark givers) will be lost.

Is a friend allowed to modify your objects?

Friends who have modify rights to your objects can move them around,possibly to a location where someone may return or delete them. Modifyrights also allow friends to take copies of objects that aretransferable. When a friend with modify rights tries to copy an objectthat can't be copied but is transferable, they take ownership of theobject.

Land owned by a Resident

A Resident who owns a parcel of land can return or delete anyobjects placed onto their land. Second Life sends notifications whenobjects are returned, but not for objects that have been deleted.

Land deeded to a group

Any group member with the ability to return objects can return ordelete objects placed on group-owned land. Typically, Owners andOfficers of a group have this ability.

Second Life sends notifications when objects are returned, but not for objects that have been deleted.

Shared or deeded to group

Any object that is shared or deeded to group can be manipulated orpossibly taken by group members with the "Manipulate (move, copy,modify) group-owned objects" ability. Typically, Owners and Officers ofa group have this ability.

Shared or deeded objects may have been taken or moved to another location and later returned or deleted.

 

Private Regions

Any objects located on a Private Region (a Region owned by aResident) can be returned by the Region owner or an Estate Manager.Second Life sends notifications when objects are returned.

Autoreturn

Any objects not owned by the land owner, or not set to the group towhich the land is deeded, will be returned after a set time limit ifautoreturn is enabled.

Decrease in available prims

The number of primitives a land parcel supports is calculated by thetotal square meters of land owned by a Resident or group in a Region.If the total square meters of land decreases, the parcel may no longersupport the primitives on the land, resulting in the return of anyexcess objects.

Example: John Doe owns two parcels of land in a region.Each parcel of land is 512 square meters. The total square meters ofland owned by John Doe is 1024 square meters. Normally, 512 squaremeters of land supports 117 primitives and 1024 square meters of land234 primitives. John Doe can place all 234 primitives on one of hisparcels. However, if John Doe deeds one of these parcels to a group orsells it to another resident, the existing parcel will only support 117primitives. Any extra primitives will be returned.

Inventory accidentally placed into an object

Items may have been accidentally dragged from your Inventory window and placed into an object.

Items like notecards and sounds cannot be rezzed inworld. If youdrag them from the Inventory window onto an inworld object, they willbe placed into that object. An object can be placed into an inworldobject if the CTRL key is pressed while dragging an object from theInventory window onto the inworld object.

To see the contents of an inworld object, and possibly locateany inventory accidentally placed into it, right click the object andchoose Edit. Then, in the Edit window, click the Contents tab.

Items accidentally given to another avatar

It is possible your items may have been given to another Resident bymistake. There are two ways this can happen: If the items are draggedfrom your Inventory window onto an avatar inworld, or if the items aredragged from your Inventory window onto someone else's profile window.

USING THE PREVIEW GRID TO RECOVER LOST INVENTORY

If you realize that you have missing inventory, you can try this tip.  Follow the steps below as soon as possible:

1. Login to the Preview Grid and find a quiet place where no one will annoy you while you are trying to solve a problem.

   Steps to login to the Preview Grid:

   • Open Second Life client, but do not log in.
   • At the login window, press Control-Shift-G to bring up the "grid selector" box. Should show 'agni'.
   • Select "Aditi" from the drop-down box.
   • The menu-bar should turn Red, and the background image will change.

   DO NOT REZ ANYTHING WHILE ON THE PREVIEW GRID. GO INTO BUSYMODE IMMEDIATELY. DO NOT ACCEPT ITEMS, DO NOT DELETE ITEMS, DO NOT PASSOR RENAME ITEMS.

2. Open your inventory, type in a search term and allow your inventory to populate.

3. Got your goods back? Awesome! Quit the viewer, login to theMain Grid (change the grid name in the login window back to Agni) anddo the same thing. Once you have retrieved your items on the Main Gridand your inventory has fully populated, logout and cache yourinventory.

4. Log back into the Main Grid, recheck inventory. You should find everything has returned to normal. Enjoy your Second Life!

This technique has been proven to work more than half the time so itmay save your hide. Please bear in mind that you should only expectpositive results if you attempt this workaround as soon as possibleupon discovery of your missing items. This is NOT a guarantee that youwill be able to recover your items but having at least a chance atdoing so is much better than no chance at all. I hope this helps someof the Residents that fall victim to this issue.

ACTUAL INVENTORY LOSS

Inventory never received

A malfunction or region issues may cause a scripted vendor to failto deliver purchased items. Unfortunately, there is nothing Second LifeSupport can do to help recover items that were never received.

Contact the Resident that sold the items, and explain that younever received your purchase. If you are unsure who to contact, you maylook at your transaction history:

• Visit http://www.secondlife.com/account/transactions.php

Loss of objects as the result of a Region crash

Recently rezzed objects that are missing after a Region crash havelikely been lost. A Region rolls back to a previously saved state whenit recovers from a crash. Sadly, anything lost as the result of aRegion crash cannot be recovered.

SUPPORT

The steps above can often recover inventory that appeared lost. You may also file a support ticket by going hereand then logging into the Support Portal. Please be aware that wecannot generally recover lost inventory. However, having the details ofyour inventory loss can help us correlate our statistics and lead us tothe root causes of inventory loss more quickly. Please be sure toinclude the following information in the support ticket:

• What were you doing when your inventory item(s) were lost?

1. Nothing, items disappeared from my inventory and item count is lower. 
2. Items were auto-returned from parcel but I never received them.
3. Item was purchased from a vendor but I never received it.
4. Item was taken from land INTO my inventory when it disappeared.
5. Item was being taken OUT of inventory (rezzing into world) when it disappeared.
6. Item was given TO another avatar who never received it.
7. Item was being received FROM another avatar but I never received it.
8. I was wearing the an item/attachment when it disappeared.
9. I was attaching or detaching an item/attachment when it disappeared.
10. The item was sitting on my land when it disappeared.
11. Other, please describe.

• How many items did you lose? 

• What were the names of the items?  Just list the top 3 using their exact names if possible.

• How many items do you have in your inventory now? Bring up theinventory window and look at the top of the window. If not visible thenclick on the "Recent Items" tab to see.

• Did folders disappear and if so what were their names?

• When did this happen (using Linden World Date/Time)?

• What region did this occur in?

• Were anything happening shortly prior or when you lost your items including:

1. Lots of lag
2. Viewer crash
3. Region Crash
4. Manual region rollback
5. Rolling restart
6. Second Life Grid problems
7. Teleporting
8. Region crossing
9. Other, please describe

• What type of item was this?

1. Scripted object
2. Non-scripted object
3. Clothing
4. Gesture
5. Texture or image
6. Script
7. Animation
8. Landmark
9. Notecard
10. Bodypart
11. Sound

Please be sure to update the support ticket if you find the item.

[Ansariel Hiller]

You should try what Identity and Irene already mentioned, namely cleaning the cache. If it doesn't help the way already said, try cleaning cache manually. The automatic cleaning feature often works not flawless thus resulting in not all cache files deleted. So you should clear the cache manually and let SL load the inventory completely new. The best way to do so is:

1. In SL, go to a lag free sim like Aqua
2. Open the preferences (CTRL-P) and there the Network tab (on the left)
3. Note the cache location path shown on the right
4. Close preferences and exit SL
5. Open a file manager like Windows Explorer
6. Navigate to the cache path noted in step 3
7. Delete ALL contents in that folder
8. Start SL again and login. The inventory will be loaded directly from the LL servers.

[Irene Muni]

An when you recover your inventory, reduce items .

Delete duplicate landmarks, unnecessary scripts (from boxes you bought), useless calling cards... Pack the items you don't use frequently: use theme boxes, notecards with boxes/landmaks/notecards, textures organizer...

[JubJub Forder]

I know of several people experiencing this for a couple months now. Help n Support people steer ya thru the normal processes above, and then essentially give up declaring the problems "is at your end". It isn't. But they don't want to know about it.

[Faubio Alter]

I'm showing lose as well with only 9,3000 inventory items but did find them with the Emerald viewer. I'm using the last old RC version of the viewer.

[Faubio Alter]

Using the desk top Icon to start SL viewer I get this result, missing inventory. Note loose items are not present.

Using a differnet Icon from the SL folder on my C: drive I get this result.

Items in red are the missing items. Same PC, same program installation that was simply started from another location in the PC using a different .exe Icon/file

Possible conclusions:

1) Corrupt software linking the desk top Icon to program. I tried replacing the Icon. I did a short cut cleaning of the system using Glary Utilities.

2) Another possibility a registry error in the SL program on this PC. I'm using Windows 7

3) Other/unknown/ to be determined?

 

Message was edited by: Faubio.Alter ........... Possible solution, reinstall viewer software.

[Faubio Alter]

After reinstallation of SL RC viewer the inventory has returned when using the desk top Icon.

Will this work for everyone? Most likely not, computing is complex so trouble shooting problems can be complex. There are seldom one simple answer to problems on PCs. Most problems are repaired through a process of elimination.