What's happening with avies?

[Paola Paulino]

A lot of friends have lost theirs in the past couple of days. Can someone please explain what's going on?

[Boroondas Gupte]

What do you mean by "loosing" an Avatar? Being locked out of an account? Appearance not loading? Missing Inventory?

[Paola Paulino]

Being locked out of the account, it happened to three people already, no explanations, nothing else.

[Victorianna Writer]

Check to make sure that they don't have their caps on and that they didn't change their password. Or change the password by resetting it. Haven't heard of an issue of avies being locked out of their account unless they are griefers or been reported to where SL banned them.

[Paola Paulino]

No, we own the land and have been hit by a griefer pretty bad, and one of the owners and a manager, got locked out. It doesn't make sense I know, but they were locked out anyway. And it's not the first case I've heard about it.

[Nicky Patterson]

This happens from time to time. It's nothing to worry about - I've been locked out 3 times before and it's always fixed itself within a day or two.

 

Nicky.

[Argent Stonecutter]

What exactly do you mean when you say "locked out"? What happens when they try to log in? What messages are displayed?

[Paola Paulino]

They can't log in, they don't appear in search and are not in any of our groups. I've sent them an e-mail so they can tell me what LL has said, but no answer yet.

[Paola Paulino]

Ok, This is what she got from the SL website:

 

 

Your account has been disabled by Linden Lab.

Please Call 800-860-6990 during the hours of

9AM - 6PM PST, Monday - Friday.

 

 

So much for an explanation or any type of help... This is ridiculous!!!!!!!!!!

[Paola Paulino]

Besides she's in Europe, how's she going to call an 800 number from there?

[Argent Stonecutter]

And no email from Linden Lab? They're supposed to email when an account is suspended.

 

Do they have a premium account, or own an Island? They could have been disabled for non-payment (this doesn't mean they're deadbeats or anything, sometimes banks or Linden Lab mess up and the payment fails).

 

I'm afraid they're going to have to call that number, possibly they can do it through Skype?

[Nisa Maverick]

I'm too sure but I thought I read somewhere that some servers are now obsolete or being discontinued, and the accounts that were on these servers could not log in to their Account.

[Boroondas Gupte]

You might be referring to the following:

(Can't find the relevant links right now, so this is just from my memory)

 

Linden Lab has taken some login servers offline. A month or so before doing that, they took them out of the "pool" of servers that get login requests assigned from the load distribution system (that's how you usually access SL). So the only way to reach them, was to accessed them directly (e.g., by typing their IP address, or hard coding it in a bot software). During this period, Linden Lab recorded who accessed these servers, so they could email those Residents and tell them to use other servers instead (or to use the load distribution system, which knows what login servers are supposed to be still online and can assign you one of those).

 

The accounts aren't kept on the login servers, but in a central database, so this shouldn't affect what accounts can log in and what can't.

[Lord Coalcliff]

Just contact LindenLabs Support as soon as you have issues like that. Thats what they are there for and are the 1st place to go. Maybe you simply missed an email explaining the reason. Live Chat Support is the best way the sort it out.

[Dekka Raymaker]

Local Toll-Free numbers

France: 0805.101.490

Germany: 0800.664.5510

Japan: 0066.33.132.830

Portugal: 800.814.450

Spain: 800.300.560

UK: 0800.048.4646

Support is in English Only

[Mags Indigo]

Just a few points - firstly they (the accounts suspended) aren't responsible for paying tier - I am - and it's paid. Secondly - if you're locked out of your account you can't access it so you have to come on as an alt - and guess what - LL won't talk to anyone apart from the id in question. So live chat is sort of defunct - even if you upgrade your noob alt to a prem. So phones it is. Last time this happened it took 10 days to sort and the person lost all their inventory - and no - no compensation or indeed adequate explanation from LL.

Goof luck all

[Paola Paulino]

I'm amazed at the excellent customer care LL shows... Such a conscious company... Never thinking about money, just us the clients.

 

Every way we have tried, and nope, no answers, no help, nothing.