Email Address change

[Marcodigi Aeon]

Are you sure it changed to the same address you had before? If not and if you didn't change it, then can be only two things:

1) Linden Lab error

2) Someone knows your password and is changing your dashboard.

 

To be sure, immediately change your Second Life password!

[Marcodigi Aeon]

Are you sure it changed to the same address you had before? If not and if you didn't change it, then can be only two things:

1) Linden Lab error

2) Someone knows your password and is changing your dashboard.

 

To be sure, immediately change your Second Life password!

[Charolotte Caxton]

Change your email password also!

[Rolig Loon]

What to do if your account is compromised

Your account may have been compromised if:

• You can't access your account.
• You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

[KarenMichelle Lane]

While you are changing both your SL & Email account passwords, take the time to look at your email account settings to make sure that a CC: [Carbon Copy] email to account was not added. Thieves will use this trick to steal back an account when the owner thinks the coast is clear.