Has anyone else, this might have been experienced by other sellers in SL had this happen to them?
I received a note today from Linden Labs (a no-reply e-mail) advising that they were removing 2000L$ from my account because a customer had somehow, they didn't say how, obtained the Linden dollars "fraudulently". I cannot see how I can have the money deducted from my account for the other resident's wrongdoing. I have no way of knowing what it is they are suggesting he did.
The lab referenced the TOS and looking through it, I cannot see how my account could debitted of Lindens when their complaint is against the guy who paid me. Contrary to the note, I did not buy the Lindens from him.
I spoke to chat support, they suggested replying to the e-mail (a no-reply email address, uh-huh) or filing an abuse report.
Anyone heard of this scam before, is it prevalent and where does the TOS give them this authority? SL merchants beware!
Oh, and here's the note I got by e-mail...
Dear Trix,
We regret to inform you that the party who recently sold you L$ may have used an unauthorized source to make the purchase from Linden Lab. As a result of this fraudulent activity, and per the Second Life Terms of Service, the L$ sent to this account are voided. We have removed 2k linden sent from: totaer Resident.
Regards, Linden Lab
Dilbert, I'll give you that they can revoke it where there is fraud ...on my part...
I have no way of knowing that their shoddy practices allowed someone to obtain Lindens and pass them to me
I'd even agree with the conterfeit thingy except how are we to know that the money the resident just gave us was obtained fraudulently. We are completely at the mercy of the Lab and in this case they somehow gave this guy money without proper safeguards.
It's not like I can look at the bills and say, I don't like the look of these
Anyway, I remember this guy now (it was September 27), he wanted to look better so I took him to Laqroki and to Vista...I know he bought a shape and a skin. I had to leave while he was at Vista, but, I had pointed him toward a couple of AOs. Getting outfitted just doesn't sound like a guy who isn't planning on being around..
UPDATE
Support responded as follows and closed the case:
"Thank you for contacting Linden Lab. The L$ 2,000 that was sent from totaer Resident originated from a fraudulent method. Therefore, we have voided the transaction and assessed the Lindens. We apologize for any inconvenience that this may have caused."
**************
In other words no explanation, I have asked to have the case reopened and the question answered or escalated...
Thank you Yoshi
What fraudulent method? There are other people possibly involved. Should we be worried that the Linden method of selling Lindens has been compromised. I would like an explanation about how this was done (bad credit card, hack, something else?) and to be reassured that it can not happen again. These things are all within the Lab's control. An explanation without the reassurance that steps have been taken hardly seems fair.
This fellow stole from me and others, your recourse seems clear, you know who he is and, if you choose, can pursue him for theft. The rest of us are without any remedy and are the ones who suffered the loss.
If you can not explain please escalate the question. Thank you
Question
Trix Braveheart
Has anyone else, this might have been experienced by other sellers in SL had this happen to them?
I received a note today from Linden Labs (a no-reply e-mail) advising that they were removing 2000L$ from my account because a customer had somehow, they didn't say how, obtained the Linden dollars "fraudulently". I cannot see how I can have the money deducted from my account for the other resident's wrongdoing. I have no way of knowing what it is they are suggesting he did.
The lab referenced the TOS and looking through it, I cannot see how my account could debitted of Lindens when their complaint is against the guy who paid me. Contrary to the note, I did not buy the Lindens from him.
I spoke to chat support, they suggested replying to the e-mail (a no-reply email address, uh-huh) or filing an abuse report.
Anyone heard of this scam before, is it prevalent and where does the TOS give them this authority? SL merchants beware!
Oh, and here's the note I got by e-mail...
Dear Trix,
We regret to inform you that the party who recently sold you L$ may have
used an unauthorized source to make the purchase from Linden Lab. As a
result of this fraudulent activity, and per the Second Life Terms of
Service, the L$ sent to this account are voided. We have removed 2k linden
sent from:
totaer Resident.
Regards,
Linden Lab
Dilbert, I'll give you that they can revoke it where there is fraud ...on my part...
I have no way of knowing that their shoddy practices allowed someone to obtain Lindens and pass them to me
I'd even agree with the conterfeit thingy except how are we to know that the money the resident just gave us was obtained fraudulently. We are completely at the mercy of the Lab and in this case they somehow gave this guy money without proper safeguards.
It's not like I can look at the bills and say, I don't like the look of these
Anyway, I remember this guy now (it was September 27), he wanted to look better so I took him to Laqroki and to Vista...I know he bought a shape and a skin. I had to leave while he was at Vista, but, I had pointed him toward a couple of AOs. Getting outfitted just doesn't sound like a guy who isn't planning on being around..
UPDATE
Support responded as follows and closed the case:
"Thank you for contacting Linden Lab. The L$ 2,000 that was sent from totaer Resident originated from a fraudulent method. Therefore, we have voided the transaction and assessed the Lindens. We apologize for any inconvenience that this may have caused."
**************
In other words no explanation, I have asked to have the case reopened and the question answered or escalated...
Thank you Yoshi
What fraudulent method? There are other people possibly involved.
Should we be worried that the Linden method of selling Lindens has been compromised.
I would like an explanation about how this was done (bad credit card, hack, something else?) and to be reassured that it can not happen again. These things are all within the Lab's control. An explanation without the reassurance that steps have been taken hardly seems fair.
This fellow stole from me and others, your recourse seems clear, you know who he is and, if you choose, can pursue him for theft. The rest of us are without any remedy and are the ones who suffered the loss.
If you can not explain please escalate the question.
Thank you
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