JIRA Update: Changes to The Bug Reporting Process

by Community Manager ‎09-06-2012 11:04 AM - edited ‎09-06-2012 09:30 AM

User-submitted bug reports help improve the Second Life experience for all Residents, so we greatly appreciate all of you who take the time to provide this invaluable information to us.

Because we want to make it even easier to report bugs, today we are making some changes that will streamline the bug reporting process, allowing us to more quickly collect information and respond to issues.

Following is a summary of the JIRA changes:

  • All bugs should now be filed in the new BUG project, using the more streamlined submission form.
  • Second Life users will only see their own reported issues.  When a Bug reaches the "Been Triaged" status, they will no longer be able to add comments to their issue.
  • Once a Bug reaches the “Accepted” or “Closed” status, it will not be updated. You can watch the Release Notes to see when and if a fix has been released for your issue.
  • Existing JIRAs will remain publicly visible. We will continue to review and work through these.


To those of you who have taken the time to alert us to bugs and provided the information we need to fix them -- thank you! We hope that you will continue to help us improve Second Life, and this new process should make it easier for all of us. Ideas about how we can continue to improve the bug reporting process can be shared here.

For more information, visit:
How to report a BUG (Knowledge Base Article):
Bug Tracker (wiki page):
Bug Tracker Status/Resolutions (wiki page):