After windows 10 update SL won't run. Gives me graphics driver not updated error.

[Lina Alchemi]

Tried running in compatibility mode as well as other 3rd party viewers. Nothing has worked. i know the graphics card is not great but it has always worked before without an issue. Any fixes?

 

Display Devices
---------------
          Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
       Manufacturer: Intel Corporation
          Chip type: Mobile Intel(R) 4 Series Express Chipset Family
           DAC type: Internal
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_04591025&REV_09
     Display Memory: 1695 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1631 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: CMO1599
        Native Mode: 1366 x 768(p) (60.001Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igdumd32,igd10umd32
Driver File Version: 8.15.0010.2702 (English)
     Driver Version: 8.15.10.2702
        DDI Version: 10
     Feature Levels: 10.0,9.1
       Driver Model: WDDM 1.1

[Lexy Nexen]

Someitmes when you download 3rd party viewers they allow you to choose to get a 32bit version or 64 bit version. It appears you are running with a 32bit, so maybe try downloading a viewer that supports it. I use singularity and my new pc runs with a 64bit so I had to download the 64bit version of the singularity viewer. 

[Rolig Loon]

There's your problem ....

       Card name: Mobile Intel® 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
       Manufacturer: Intel Corporation
          Chip type: Mobile Intel® 4 Series Express Chipset Family

That Intel graphics chip's drivers can't be upgraded to work on Windows 10. 

[Feliciana Zabaleta]

Hello Lina;

The Intel chipset cannot be upgraded to Windows 10 so that's why the viewer is throwing a fit. Intel graphics have always been an issue with Second Life more so than ATI/AMD or nVidia cards. I am not sure if there is any work around to the problem to be honest.

 

[Whirly Fizzle]

I'm afraid you are out of luck running any SL viewer on Windows 10 on a system with Mobile Intel® 4 Series Express Chipset graphics.

If you need to use this system for Second Life, the only option is to roll back to your previous version of Windows.

[KarenMichelle Lane]

Whirley 's answer is spot on.

Do understand that the Mobile Intel® 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) chipset will function under Windows 10. It will perform all normal text and business graphics chores well.

What it can't do is operate as a 3D Graphics rendering engine. There is no driver being supplied to enable that purpose on the Windows 10 platform.

So if this is your only PC to access SecondLife you need to revert back to Windows 7 before your Windows 10 31-day testing period runs out.

 

 

 

 

[V4Victoria]

I have almost the same exact numbers and the intel chipset 4, and the same problem.....except my 31 days are up on the update and cant go back.  I dont have any options because I cant see me paying to play throug the browser.  ugggggs

[jimmyblueyes]

will a basic microsoft visual display adapter work?