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Amanda Linden

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Everything posted by Amanda Linden

  1. Thanks Oz! I also wanted to let folks know that we just published a blog post on the topic. So, go ahead and download the Project Viewer, have fun, and let us know what you think. Cheers, Amanda
  2. Thanks for posting this, Venus. I'm not going to be able to make it today. I'm attending the Lithium Conference with Raymond to learn more about community best practices. Already learning a ton & getting inspired about what we can do with the platform. Can't wait to share!
  3. Amanda Linden

    Who is your favorite Linden?

    Hey guys, I'm still here! Great thread, btw.
  4. Amanda Linden

    interesting abandoned land changes in the works

    Hey all, wanted to alert you to a new blog post today on this topic. Comes complete with an FAQ. Check it out!
  5. Amanda Linden

    sound fails on Secondlife home page ?

    Hey there, are you talking about the video on the hompeage not playing sound? Works for me.... Just want to better understand where the glitch might be. Thanks!
  6. Amanda Linden

    Welcome to the New Second Life Community Platform

    Hey all, We created a single RSS feed for all 5 blogs. Go ahead and subscribe here. Happy RSS-ing!
  7. Amanda Linden

    Welcome to the New Second Life Community Platform

    Hey all, We heard ya! We've just created an "Off Topic" board for those that want to have a general discussion on SL. Have fun!
  8. Amanda Linden

    Welcome to the New Second Life Community Platform

    Hey all, I wanted to address the "General Discussion" Forum question that has come up. Our goal with the Forums is to keep them as focused and constructive as possible. Although General Discussion no longer exists, we're always happy to create new Forums when the need comes up. That's where the Forum Feedback section is critical. We'll be watching it closely and adding new topic-specific Forums over time.
  9. Amanda Linden

    Improving our Lines of Communication with the Community

    Hey all, Thanks so much for all of your comments and suggestions. Lots of really great feedback--taken lots of notes. I encourage all of you to come participate in the Community Tools User Group on Thursday and we can continue the discussion then. Thanks!!!
  10. Amanda Linden

    Viewer 2.5 with Web Profiles Has Arrived

    Hey all, Sounds like you have a lot of really great feedback. I encourage you to log the bugs in JIRA and/or to participate in the Viewer 2 User Groups. That way, you can discuss your experiences and recommendations directly with the product owners. Thanks!
  11. Amanda Linden

    Improving our Lines of Communication with the Community

    Ossian--thanks for noticing! And, I have to tell ya, I'm in the system every day and Jive drives me up a wall, too. Don't think we'll need a helmet or waterproof mascara when we launch the new platform. Although, they could have come in handy while reading some of these blog comments.
  12. Amanda Linden

    Improving our Lines of Communication with the Community

    Ok, picking up where I left off last night. Again, I’m not going to comment on the items related to JIRA, as Oz and Yoz are all over it. But, I have two points to add before diving in. First, I’m really enjoying the conversation that Suella and Prokofy are having. Thanks to both of you for sharing your conversation with us! Second, I understand why so many are in “sounds-good-but-I’m-in-wait-and-see,” mode. The Lab has gone through many changes, over the last year in particular, and we are now poised to make very good things happen under Rodvik’s leadership. More on that in the coming months. VooDoo--Good question. The User Group leader is a Linden and is clearly listed on the User Group wiki page. And, if you click on the User Group name, you’ll see the agendas, transcripts, etc. These groups are just getting started, so many of them are not filled in yet--but they will be over time. And, not sure what the Core Resident Team is either.... Not sure where that came up. Mercury--Love the idea of a Social User Group--including inworld and web social connections. Just added it to my list of User Groups to investigate creating. Thanks! Irene--Very good point. Yes, we definitely read SL Answers and I think that you’ll like the way we’re going to integrate it into the new community platform and into the Knoweldge Base. More on that soon. Looking forward to diving back in later today, so keep the questions and ideas coming. - Amanda
  13. Amanda Linden

    Improving our Lines of Communication with the Community

    What a crazy busy day! Thanks for all of your comments! Ok, picking up where I left off on comments left after 7:18 am this morning.... Since Oz and Yoz are tackling the JIRA-related questions (many thanks!!!!), and I've already answered the Facebook/Twitter concerns, I’ll tackle the rest. Lexbot--Very good point and that’s not our intention. Our intention is for each User Group leader to try to get a broader, representative group than we did in Office Hours previously. And, you always know who the leader of each User Group is, so hopefully constructive input not only comes from inworld meetings, but via other means as well. Let’s see how they evolve and I’ll keep an eye on self-focused tendencies. I'm sure you and others will help keep that in check. Maelstrom--There have been many requests for a Land user group, which would cover fees and pricing. I’m in the process of trying to set this up.... Stay tuned. Nathaniel--Unfortunately, we work during SLT business hours and most groups meet during regular business hours. That said, some are before or after work to accommodate schedules, particularly for the international audience. Feel free to follow the User Groups on the wiki to learn more about what’s going on. Or, contact the User Group leader to pose questions and/or more information on the specific topic that you’re interested in. You can also ask them to set up another session at different days/times. Several groups meet twice a week in the morning/evening or at different times every other week.... Coby--We do also post information on our own web pages--usually on the homepage of SL.com and on blogs.secondlife.com. Twitter and Facebook are just another handy channel to be aware of, if you choose to opt-in. Cully/Suella--There are several more public User Groups on the way.... Stay tuned for more information. And, I agree with you re: the emails with every comment. It bugs me too. In the new platform, that feature is opt-in. Thank heavens. Nany--Glad you see the need for strong Community Participation Guidelines. You will be seeing more reinforcement when the new platform is launched! Arkady--Glad you’re a little more optimistic. That’s a start! I'll take it. Moon--Thanks for pointing those out. Glad that those items have been addressed. Well, as a Marketing person--I’m listening. Our engineers are all hard at work planning/scoping/scrumming/coding! Darrius--I’m hearing a little tune in my head. Hum along with me. ”Here comes the Sun” - The Beatles Talarus--Promise to share more on the new system soon! So, hold your questions for me until then. Just a few more weeks. And, we did test it with Resi’s under NDA. Regarding Office Hours vs. User Groups. Let me put a Resi hat on a minute and you’ll start to see the difference. I’m an open source developer and I want to contribute to Snowstorm. Which office hour do I go? Oz? Q? Merov? All three? Really confusing. Now, you know you just go to one--led by Oz--the Open Development User Group--and all three are there. The User Group program is focused around a product or community based vs. a Linden personality. Each User Group will be attended by more than one Linden and sometimes an entire team. That way, your feedback gets to the right Lindens who can evaluate it and decide what can be done and how it fits into product road maps. And, see my comments earlier re: Land User Group. I’m workin’ on it! Medhue--Great suggestion. Microsoft Anna! Funny! Ceera--Looking forward to getting your email. And, I can’t tell you how many times JIVE has eaten my comments. It must be hungry. Can’t wait to show you all what we’re working on! And on your last question, basically--the Destination Guide, SL.com, this blog, and the Events area--among others. Dirk--Really? Really? Toady--Rod is still getting settled in. He’s only been here 3 weeks! I suggest you read some of the interviews he’s been doing this week to get a better sense of what he’s thinking. Suella--Love that. Actually, the agenda section is part of each user group page--and you’re welcome to add items to each agenda. Can’t promise that all items will be covered in each meeting, of course. And, big thanks for coming to the Communication Tools User Group. Great session. Oh, I see now that Oz answered you, too. Double the Linden fun! For everyone who posted on this thread--Your passion--regardless of whether you agree or disagree with our approach to communications--inspires me. I'm committed to staying in the conversation (now and in the future) to learning from you, and working with you to help rebuild some of the communication bridges that have been damaged in the past. Keep the comments coming! I'll get to them tomorrow morning around 9am SLT/PT. Peace out, Amanda
  14. Amanda Linden

    Improving our Lines of Communication with the Community

    Dartagen--Thanks for chiming in. Agree, wholeheartedly! WolfBaginski/Master/Han/Setekh/Arkady/Mike and others that had questions about bans - As the Community Participation Guidelines say, we moderate at our discretion. This policy only applies to the community platform (not inworld) and other communication channels outlined specifically in the policy. However, you will receive warnings before a ban from the Community Platform is in place. A community platform ban may be for a day, week, month, or longer--depending on how many offenses have been committed. I will share more details regarding our moderation procedure when the new platform is launched next month. Hope this answers your question. Vick--Thanks for sharing your thoughts. Great ideas in there! Will take a look at them as we move forward. Luc/Hippie--Thanks for chiming in. Glad you’ve noticed! Looking forward to your continued input! Maelstrom--Yes--glad to hear that you’ll be joining in on the User Group discussions. Sounds like you’ve got great input to provide to our team. As do lots of folks commenting on this post. Abby10 - Wow, thanks for posting your thoughts. And, we are currently formulating a strategic social media plan and hiring for a Social Media Marketing Manager (who will join my team). More soon. Mike--Thanks for acknowledging our efforts to read and respond. Your comment has me smiling from ear to ear. Arkady--Sure--you can point the discussions that are not appropriate to host on an SL forum to SLU. I’m cool with that. And for those that are worried about expressing opinions on the Blogs/Forums, please do! We want to host a lively dialogue filled with meaty, thoughtful discussions. We welcome dissenting opinions! The guidelines are in place so that we can all maintain a constructive dialogue on the issues that we all most care about. You might notice that I have left in place nearly every comment on this blog--both positive and negative--and only removed one that devolved into name calling--clearly in violation of our Community Participation Guidelines. Regardless of how you feel about a particular issue, product feature, or policy, it’s important that we communicate with respect and courtesy. . Ok, I’ve made it down to Latif’s post at 7:18am. Will respond to more later this afternoon when I’m done with a few meetings.... Keep the questions coming!!
  15. Amanda Linden

    Improving our Lines of Communication with the Community

    Good question--both!
  16. Amanda Linden

    Improving our Lines of Communication with the Community

    Suella/Ciaran - Yes, we beta tested the new community platform with several Residents under NDA and their NDA is still in place. We will be sharing more about it in a few weeks tho! Chinco - Yes, I’ve received several requests for a Land User Group and evaluating who should lead the group and when to start it up. I’ll let you know more as I do. Ossian/Rauol/Jilla and the rest of folks who commented on Facebook.--We do not depend on Facebook/Twitter to communicate with you, but since so many of our Residents are using these social platforms, it makes sense for us to be where you are--from a communication perspective--in addition to being inworld and using inworld communication tools. Today, most smart businesses use social media to reach out to customers, get feedback, etc. and we are not only using them, but also providing clarity on which ones are best for different types of communication and audiences. That said, it’s completely opt-in. And, more importantly, using these social networks is an effective way to reach new potential customers and grow Second Life. That sounds pretty good to everyone, right? And, I understand about potential privacy concerns. You’re welcome to check out the Second Life Facebook page without Liking us and we always post cool stuff in the Destination Guide and on SL.com. Again, Facebook isn’t the only way we get the word out on happenings--just one more great feed to subscribe to, if you like. Maelstrom/Cully--Lindens scan the Forums frequently, but due to the overwhelming amount of activity in the Forums, it’s impossible for us to respond to each topic. As we roll out the new community platform, you’ll see sections to the new Forums added that correspond to some of the User Groups and the User Group lead will be responsible for reading the section on their area of expertise/focus and jump in periodically with comments. If you have feedback for us, I suggest you attend some of the User Groups. VooDoo/Nathaniel/Medhue/Ann/Mike--Great question! Clearly an oversight on my part for not mentioning it earlier. To join a User Group, you just pop into their public meetings listed on the User Group page. No sign up sheets and no hassle. And, no special passwords. And, Ann--glad you like the calendar! Toysolider--Wow. I think I need to reread this a few times. Very thoughtful and thorough response. You are absolutely right--the need to take a strategic look at all of our communication channels catalyzed much of what I shared today. It’s a start and it’s going to evolve and get better over time. I’m really looking forward to launching the new community platform and getting your thoughts re: how it addresses some of your core concerns. Let’s keep this dialogue going! I love it and will continue to reference this comment, and others here, as we move forward. Prok--I was waiting for you to chime in. I hear you and wanted to thank you for sharing your thoughts on JIRA. Winter--I think you’re gonna like what you see. Looking forward to hearing your thoughts when we launch the new Forums! Mike--Thanks for your thoughtful posts.. See my comments above to Toysoldier. WADE1/Janet - Wow, glad you’ve noticed. Thanks for sharing!! Lexbot--You’re absolutely right! One of the most important parts about User Groups is that we’re going to try to create a more representative group of Residents who can share their feedback and experiences from their unique perspectives. It’s up to each group, and the User Group leader, to determine what the right mix will be for each one. To everyone who has posted comments--I truly appreciate that you took the time to read the post and share your thoughts. Let’s keep the conversation going!!
  17. Amanda Linden

    Improving our Lines of Communication with the Community

    Hey all, Great comments and very good questions. One point that's come up several times that I would like to clarify is regarding Facebook to find out the cool stuff going on in Second Life. Of course, there are lots of ways to find out about happenings in Second Life including through groups, the Destination Guide, Events, etc. But, Facebook is where we share some of the ones that we're excited about. So, if you have a Facebook account and choose to "Like" us, then it's just one more way to get plugged in. Will jump on later this evening and answer more questions, so keep 'em coming! - Amanda Linden
  18. Amanda Linden

    Improving our Lines of Communication with the Community

    Grazie, Opensource!
  19. As customers, your satisfaction and input is critical to the success of Second Life. However, we know that it has sometimes been confusing and difficult to communicate with us and we can always do a better job of listening. Toward that end, we’ve taken a hard look at all of our Resident-Linden communication paths and designed, or revamped, a series of new programs and tools to help us all have a more productive dialogue. Our goal is not only to listen and acknowledge your feedback and ideas, but also to work more collaboratively to help build a better Second Life experience for the common good. In addition to rolling out new Community Participation Guidelines that apply across all communication paths, we also want to make very clear which ones are best to share your ideas about how to improve the experiences, content, and economy in Second Life, which ones are best to communicate with each other, and which ones to use when you want the latest news on Second Life or Linden Lab. Also, please note that next month we will be rolling out a new community platform--an integrated system that will include SL Blogs, SL Forums, SL Answers, and the Knowledge Base. We will be blogging about that in the coming weeks as we get closer to launch. First, we would like to explain what we are trying to achieve and how we propose to do it. NEW COMMUNITY PARTICIPATION GUIDELINES SET THE STAGE FOR CONSTRUCTIVE DIALOGUE We've updated our guidelines about community participation and they're largely the same, just clarified and streamlined for easy reference. The purpose of these new guidelines is to keep the conversations constructive, courteous, respectful, and in the spirit of collaboration so that we can have more thoughtful and effective discussions. The new Community Participation Guidelines outline the ground rules, in addition to our Terms of Service, for all Resident and Linden communications on the blogs, forums, bug tracker (JIRA), SL Answers, User Groups, and the Knowledge Base. PARTICIPATE IN USER GROUPS AND JIRA Office Hours Transition into Focused User Groups: The best part about the Office Hours program was direct Linden-Resident communications, but it was often a challenge to find the best Office Hours (or Linden) to give your feedback to. And, the conversations were sometimes not as focused or productive as they could have been. For us, we struggled with the unstructured nature of Office Hours. They were not effective enough in getting the right pieces of feedback to the right people who could act upon it--the Product Managers and teams--or creating a broader, representative sample of what most Residents thought about the topic. Today, we are announcing a new approach--User Groups. User Groups are product or community focused and each one is led by the Linden responsible for the specific topic. The User Group program is about opening up a more representative and focused dialogue about user needs. Most User Groups are public and may include any or all of the following: inworld meetings, JIRA sections, a Twitter feed, an SL Forum, and/or an SL email list. It’s up to the User Group leader and the core Resident team to determine how they best communicate with one another. The discussions should be open, direct, and be more forward-looking and focus more on how we can improve your user experience. A complete list of User Groups, and their Linden owners, is available here on the Second Life wiki and there’s also a Google Calendar where you can see all User Group meetings and add them to your calendar. Many User Groups will have several Linden team members participating, in addition to the User Group leader. All User Group leaders will be publicly posting agendas and notes from each meeting that may include an audio recording or a text chat log. So, whether you are a participant in a specific User Group or not, it will be easy to check in and see what’s going on in any area that you’re interested in. Submit Bug Reports in JIRA: For those that aren’t familiar with JIRA, it is our public bug tracking system and it’s the best place to go to let us know about bugs or suggest new features that are proposed in User Group meetings or outside of those sessions. Our development teams actively review the bugs that you submit in JIRA and do one of several things: place the item onto a development team backlog to address, ask the submitter to contact Support or provide more information if the developer cannot reproduce the bug, or close it and explain why we aren’t going to tackle this particular bug or idea. It’s also important to note that we are going to remove the “voting” feature in JIRA in one month. Today, we do not use voting to triage or to make product decisions and the last thing that we want to do is set false expectations. So, when you are interested in what action we will take on a particular JIRA, use the JIRA “Watch” feature so that you will be immediately updated in email when there are new comments on that particular JIRA issue. We will continue to use the number of Watchers as an indication of the level of interest. PLACES TO CONNECT WITH ONE ANOTHER Find Solutions SL Answers: If you haven’t explored SL Answers yet, then you definitely should try it. Second Life Answers is the best place to ask questions and get answers from other knowledgeable Second Life Residents. It’s a very helpful tool when you need to have your questions answered quickly. And, if you’re a long time Resident, you should jump in and help answer questions and help out your noobie friends. Participate in SL Forums: SL Forums are a great place to connect with other Residents on specific topics. As I mentioned earlier, we’re going to roll out a new community platform for Forums that is easier to use and more organized. Look for that next month when User Groups will be adding specific areas for lively discussions with our Product Managers on topics relevant to each User Group. Join the SL Email Lists: Late last year, we cleaned up the old SL email lists and created a few new ones to accommodate discussions happening among smaller communities that may not have any other way of connecting--ranging from the open source community to the educators in Second Life. The lists are a great resource to use when you want to tap into the collective wisdom of a group. Take a look at the current SL email lists that are available and join the ones that most interest you. If you would like to suggest a new list, then just email me (address below) or drop me a note card (SL: Amanda Linden). GET THE LATEST SECOND LIFE AND LINDEN LAB NEWS Check out the SL Blogs to Get Second Life and Linden Lab News: The SL Blogs are always the best place to go for news and information about Second Life. As is true with Forums, we’ll be rolling out a new Blog structure next month--and be blogging about it shortly. So, stay tuned! Follow Us on Twitter: Twitter is a great way to get the latest and greatest information about Linden Lab and Second Life. There are many lists to choose from and we encourage you to follow us and join the conversation. The primary Twitter account to follow, if you want immediate notices of blog posts and other news, is @SecondLife. For a complete list of official Linden Lab/Second Life Twitter feeds, click here. This page will constantly be updated, so check back often. We also actively follow these hashtags: #sl, #secondlife, #slviewer2, #slmarketplace and suggest that you do, too. Like Us on Facebook: Facebook is the best place to find out about cool things going on in Second Life, share ideas, and get the inside scoop on inworld events, contests, machinima releases, PR activities, fun discussions, and more. Come join over 111,000 people who have “Liked” our Second Life Facebook page. Of course, these communication programs are evolving, and we look forward to your feedback on these changes and other suggestions on how we can continue to improve our community communication programs. Feel free to leave comments here or email me at amanda at lindenlab dot com.
  20. Amanda Linden

    Linden Lab's New CEO

    Thanks to everyone who posted their warm welcomes and advice for Rod. I wanted to let you know that Rod just published his first blog post--immersing himself in Second Life. Here's the link. Go check it out! Cheers, Amanda Linden
  21. Prok/Suella, Great questions about groups. I'll have someone else on the team get answers and get back to you in the next day or so. Stay tuned.
  22. Thanks for sharing your suggestions re: connecting out to the wider social web. Keep 'em coming!
  23. Thanks Tinsel! Glad you like the new improvements. Regarding the auto-updater, it does not work on the dev versions of the viewer. So, if you have a 2.4 Beta, then you'll see it update when we soon release the 2.5 Beta. And, if you're using Viewer 2.4, then it will auto-update when we release 2.5 into general availability. Hope this helps.
  24. Amanda Linden

    Linden Lab's New CEO

    Thanks Mike and Aramis. Believe me, I am not a censor--by any means. Your posts--whether positive or constructive or instructive--are all welcome on this blog post or any other hosted by Linden Lab. What is off limits are comments that are clearly waaaay off topic or include offensive name calling. Part of this blog thread included content that was against our blog policy--violating those two tenants. At Linden Lab, we value a spirited dialogue. So, pardon the interruption and keep it going! I'm listening--as are others at the Lab. Again, huge thanks for your warm welcome for Rod!!! Cheers, Amanda
  25. Amanda Linden

    Linden Lab's New CEO

    Hey all, Thanks for sharing all of your excitement and advice with Rod. I'm sure he'll be reading all of your comments when he arrives (if not before). In the meantime, I want to remind everyone that it's best to stick to the topic of the post. Several comments that were not compliant with our blog policy have been removed. If you see an abusive or inappropriate comment, then please click on the "Report Abuse" button and I'll be sure to get to it ASAP. Thanks all and I'm also looking forward to an exciting 2011! Cheers, Amanda SL: Amanda Linden Sr. Director, Marketing Communications
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