Ayesha Askham

Caleb Has something gone awry? It is nearly 10:00am PDT and yet there is no mention of the RC channels restarts on the Grid Status Page...I gather from inworld contacts that some Magnum sims have been restarted, but there are a lot of issues with scripted items on at least one Magnum sim, running the new software version - Lemon Zest - I was there not 40 minutes ago. Que pasa, Linden Lab? ETA @1:30pm PDT Thursday 22nd OK, this is not good enough, Caleb. No sign of the Rolling Restart to the RC channels on the GSP even now and no explanation here, the one place we might expect news. What IS GOING ON?

Ahh Ron You fail to comprehend, grasshopper...you have much to learn. The Lindens move in mysterious ways, their wonders to perform! It may be that Magnum is receiving SL's newest quantum update! :smileytongue:

oh...sorry my ignorance...I didn't know it was a US holiday today (Monday).

I see the Main Server Roll scheduled for this week tomorrow has vanished. So I guess the code that has been running on the RC channels since last Wednesday is not good enough for promotion. I was not at the Server User-group on Friday so I didn't know. Ah well, the memory leaks will just have to be borne or sims manually restarted until there IS something worth promoting, I guess. Some sims are getting pretty flaky, performance wise...they may not have had a restart since mid-December 2014!

Alwin It is You that should read more carefully. The work was due to begin on Jan 15th at 1:00am SLT. My comment was made some 36 hours later. I don't consider 36 hours a "tight" schedule. Amethyst Linden Lab operate a 24/7 operation, but no, I don't expect the maintenance techs to work all hours God sends. I DO expect the work to be either completed in a timely manner or some (any) update on work extending beyond a 24-hour period. The work in question was "Scheduled" not emergency, so your assertion does not hold. Oh, and I also remember the Wednesday shutdowns while they "banged on things"....we've moved on a bit from there I think.

Scheduled Server MaintenancePosted by Status Desk on January 14th, 2015 at 02:54 pm PST [Posted 2:54 PM PST, 14 January 2015] We will be performing scheduled maintenance on Thursday, January 15th at approximately 1:00 AM PST. During this time, some residents may experience login issues and residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates Now, I am not foolish enough to think that this work is unimportant, or can be done in a flash, but after a day and a half, is it STILL ongoing? How long can Linden Lab realistically expect folk to "refrain from rezzing no-copy items"? There comes a point when, assuming that the normal business of SecondLife is to continue, one simply has to rez something that is "no-copy". Of course, the work may have been done and nobody has had the presence of mind to update the GSP. It is not as if it has not happened before. In order to maintain (or perhaps create) a culture of understanding and compliance, Linden Lab, it is necessary to behave in a credible manner before your users. Isn't it? Or am I hopelessly naive?

And to you, Caleb and all the Lindens who put a polish on our SecondLives (yes and to those who occasionally put a crimp it them too!) :smileytongue:

Unscheduled Server MaintenancePosted by Status Desk on January 2nd, 2015 at 10:56 am PST [Posted 9:55 AM PST, 02 January 2015] We are performing unscheduled maintenance. While the maintenance is in progress, some residents may experience login issues and residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates. Note when this post was made....:smileysurprised: Thing is...do they know something we don't....yet?

Echoing Perrie Since I'm in the UK, I'll wish all Linden Lab Secondlife staff all the Best for the Christmas and New Year holidays, be they in SF or all across the USA. Any appearance of Hum"bugs" is purely illusory. Do you have a Hum JIRA for their reporting? :smileytongue:

Priscilla A lot of folk are getting messages very much like this, and following some investigation, it appears that it is a graphic card driver issue, precipitated by an MS update to IE11. Now this does probably mean that you are likely to use IE11 as your default browser and I have been told that if you use Firefox this issue does not arise, though I cannot vouch for that. Those with NVidia cards are able to migrate to a beta driver which does not crash, but I have not yet heard whether Intel have done likewise. It is my hope that MS will realise their error and issue a revised update soon, but since (I believe) it is due to cards responding to the load placed upon them by SL's OpenGL code, which is quite rare, I doubt if it will happen soon, or at all. :smileysad:

Yes, well that is a fair point...but the drive of my post was that at least they have publicly admitted a fault and apologised. That is something which they have been loath to do in the past. I guess I have to allow for some rawness in the userbase, God knows LL have given us cause enough!

Many SL users will be pleased and vindicated at the news via the Grid Status Page: Inventory IssuesPosted by Status Desk on December 18th, 2014 at 06:10 pm PST [Posted 6:12 PM PST, 18 December 2014] Due to a recent internal error, some Residents may have noticed a few items were recently replaced within their inventories. We are working to reverse the process and hope to have the original items restored quickly. If you believe that your items were affected, please keep an eye on your inventory - you should see the original items restored soon. There is no need to submit a support case or otherwise report the issue at this time. In addition to restoring the original items as quickly as possible, we are also taking steps to resolve the issue that caused the error so that we can avoid repeating it in the future. We apologize for the inconvenience and thank you for your patience. that the recent spate of erronrous IP infringement replacements has been admitted (in the face of a torrent of evidence) and that steps to replace lost items (mostly animations) will be done. That The Lab has held its hand up to this should be a great relief to many users who see The Lab as a faceless and remote operation disconnected from its users. I'm no LL cheerleader but this is one where they deserve some kudos for the operation, if not their typonnese. :smileyhappy:

Wolf I should calm down before you burst a blood-vessel! To expect the Lindens to check out CDN functionality outside the USA is to bay at the moon, it won't happen! As to whether the CDN plays well with the SSA system...I think the answer to that has to be....not all the tme and not that well for many. It IS a good idea and it WILL be great for many...WHEN it works...it's the time-scale of the WHEN that's the rub! :smileyfrustrated:

Eliza I think it is clear that this issue, which I am fairly sure is a communication issue between LL's servers and the CDN, is both severe and ongoing, since every day we see more tranches of "scheduled Maintenance" announced. I guess we must just ride this one out until LL gets the server-CDN communication glitch fixed.

This sounds and looks like another CDN fubar. The communication between SL's main asset servers and the CDN seems to be on the flaky side a lot of the time. It MIGHT be a DDOS attack, but it is still yet another vulnerability in the whole affair. :smileyfrustrated: Umm, Lydia, I'm not blaming LL directly and I don't think I'm a barrage (balloon). :smileywink:

Arabella Your issue is not isolated and I strongly suspect it is again down to poor performance from LL's new partner in the Content Delivery Network. This issue is widespread and needs someone at LL to take a firm hand with their partners. OK, so I can dream? :smileyfrustrated:

Sara and others You are all missing my point. I am not contesting that use of the CDN has reduced general lag (rendering lag at least) and there is some evidence that sims are more able to send information to the viewer in a "timely manner". However, the simple physical interaction between user and sim involved in movement is unaltered by all of this, and it is that issue which remain unchanged and as far as I see will always remain so..it is a simple matter of physiccs. Now none of my comments were intended to convey any antagonism or negativity towards Linden Lab - the CDN and http pipeline are good advances and are to be applauded. There are some matters that they simply cannot improve and a user's geographic location, irrespective of CDN server location will always have a bearing on avatar movement and resposnse.

Ohjiro It was my understanding that the introduction of the CDN might well speed up the delivery of textures to the user, but I was given to understand that avatar movement (crucial in combat and sport playing) would not be significantly improved since those still rely on interaction on the LL server system. I'd like to think I am wrong!

Suki No, the SL servers are all in the USA, at Phoenix (though it is sometimes referred to as Tucson) Arizona. There used to be (years ago now) servers in the UK, when Linden Lab also had an office there, but no longer. There have never been servers in Asia, despite, as you say, the enormous number of active accounts in Japan and across the Asian continents. High ping to SL is a fact of life for most accounts in that region, which makes certain aspects of SL unplayable. The Content Distribution Network recently inttroduced by Linden Lab will have no material bearing on your ping, but a problem with any one of the servers between you and Phoenix can have a drastic effect on your ping. This is external to SL and LL can and will do nothing about it. :smileyfrustrated:

Wolf Something has been gnawing away at the back of my mind (such as it is) for a couple of days now..... If Linden Lab do not consider the lead of the Server Restart team to be worthy of GSP access status or, worse yet, had never thought there'd be the need, what does that say for Linden Lab management quality? Now I know there are many that would answer in a flash "well, what do you expect". In fact, if Linden Lab are a profitable and credible organisation...as they are supposed to be...I'd expect quite a lot more than we get...if I were a shareholder I would not be impressed. Mind you, I suppose if I WERE a shareholder I wouldn't be an SL user.......:smileyfrustrated:

@ZFWilliam I feel your pain at this and like you, SL is my life these days for a variety of reasons that Linden Lab cannot and probably never will understand. When Philip Rosedale conceived Second Life all those years a go now, neither he nor his employers had any inkling that SL would be as important to many of us as it has become. It just wasn't in his lexicon. SL was designed to be immersive but he had no idea just how successful he would be at making it so! As a result the mechanism of SL is simply not geared to helping us...there is a severe disconnect in the operations set up, and many of the user-facing Lindens know this and would love to fix it but they are nearly as powerless to do anything about it as we are! The GSP is woefully unresponsive and whoever operates it is severely careless about its accuracy, but it seems that while we rail against its stupid errors, it carries on completely disinterested in the chaos it creates! :smileysad:

Wolf, I suspect that what Caleb means is that he has Read-Only access to the GSP, and that he cannot correct the crass errors on it. It is a classic example of how NOT to do remote working. In this case the Linden left hand really does not know what the Linden right-hand is doing unless they email their intent, and since some of the team on the GSP do not even bother to check their copy before posting it, that is likely to continue. It's not good, but it IS par for this course!

No, it's not over with Yet...we have another dose during the European morning today (Wednesday) so maybe they still have network issues to de-kink. The "Now You see it....Now You don't" character of GSP posts is really irritating and suggests that they have not even got the basics of webposting right. Oh and for the smart-alecs I did clear my browser cache just to be sure! And I used both IE11 AND Firefox. I give up! :smileyindifferent:

OK Caleb Now this is getting silly, not only has the GSP not reported that the rolling restart on Main Server is under way (which it IS 'cos my region just went down), there is no mention of them at ALL on the GSP! Yes, it's on the Google calendar but that has never been trustworthy. Do things of course, but FFS let us know!!:smileymad:

OK Caleb I know the work HAS to be done, and frankly I'm glad it IS being done....BUT...we now have two instances of Scheduled Server Maintenance, one a week old, with no sign of "resolved" or any updates. I also notice that the "resolved" note on the main tranche of work had been Ninja edited away. I want to be supportive of Linden Lab but the reporting of this work on the Grid Status Page...the "go to" place for Grid information you like to remind us constantly...is shambolic! It is letting you guys down and making many of us suspicious of any veracity that might be attributed to announcements there. :smileyfrustrated: