Darrius Gothly

To put a "Final Chapter" on this story, the customer received my IM and replied overnight. Apparently it was a temporary issue (most likely when my web host was having "issues") and it now works just fine for him. He went in, deleted the old review and created a new one with 5 stars. To my customer .. Thank you! But to the Commerce Team, my original point still stands. This could have come to a faster resolution with much less time wasted had there been an immediate notification of Review in some fashion. It's Monday, time's a wastin' folks ... get to it! LOL

Lyra Blackthorne wrote: I would love an option to transfer back to original creator only. This would allow me to offer exchanges or refunds on no transfer products and improve customer service Seconded!

Ai Velde wrote: ... customers need a way to contact merchants through the marketplace. Oh ABSO-tively YES! Even if they do it by means of sending an email with the customer's comments .. that will be fine. Just give them SOME way to put their words into our ears ... puh-leeze!

Toysoldier Thor wrote: Sadly dont expect this request to be considered by the Commerce Team. Now that they've more or less gotten past the Maturity Ratings fiasco, and Brooke is getting a handle on the team, I have hopes that they will begin pounding out and sanding down these remaining bumps. I won't even go into the Reporting Tools as that's a soapbox I could stay on all day (and night and another day too). But it is among the higher priority fixes that the Marketplace needs .. desperately. Let's just call this my gentle nudge in the side to Brooke .. in hopes that these issues never leave her whiteboard.

Relm Foxdale wrote: Let me ask a question directed at the relevance/sorting gurus, though: I can answer from a non-guru perspective .. but I think it's a relevant answer anyway *cheeky grin* I'm standing in the kitchen, the wife is in the dining room setting the table. She calls out to me "Hon, would you bring me the salad forks please?" What do you think her reaction would be if I came trundling in with lettuce, tomatoes, bean sprouts, Ranch dressing, BBQ tongs, tuning forks and ... salad forks? And why would I bring all those things? Because "salad" is found in the description of some of those things .. and "forks" is found in the descriptions of the rest. But is that what she wanted?? Oh heck no! So why does the Search Engine on Marketplace bring all those irrelevant things up? One word ... Lucene. (For those proponents of Lucene that swear it is the greatest search engine since the dawn of time .. explain to me why there is no built-in method for prioritizing phrase searches above single word searches ... and do so in less than a Master's Thesis please.)

Madeliefste Oh wrote: ... I really felt embarrassed to IM her after such a long time. Me too!! I did IM the customer anyway, but he was offline. Still I feel embarrassed about it. It looks sloppy and uncaring to take two months to reply to a customer .. and that's just not my style of Customer Service. If I flub up, I'll take the hit. But when it's something that should have been handled by Ms. Margret Place .. and I believe notification of Reviews (and delistings too) IS her job .. then I am doubly upset.

(This reply is off-topic, but since I'm the OP .. I feel I can take that liberty...) Relm Foxdale wrote: OK, first, am I the only one who has problems with the reply button taking me to the homepage the first time I click it? Relm, I think it's because the "You are logged in" cookie times out while you are reading. Or it may not be keeping it if you haven't added community.secondlife.com to your Trusted Sites list yet. Try adding it to your Trusted Sites list and/or hitting Refresh before you Reply. Also make sure the line up top shows your name ... although I think the Reply button vanishes if you're not logged in properly.

Tonight I was piddling around, nothing specific on my plate, when I happened to notice that one of my products had a lower star rating than I thought right. "Hmmm.." I thought, "why is that?" So I opened the product page and checked the Reviews tab and was surprised to see a one-star review. It was one of only two reviews posted, one from the early days and one from early this year (2011). The reviewer panned it horribly because it gave him nothing but errors. Well gosh, if it didn't work for him then by all means yes, he had a right to rate it only one star. But here is where I reach a frustration point and why I have taken keyboard in hand to post ... why did I not know about this? Yes, I could daily peruse each of my listings, comparing the current reviews against the ones that were there last time. Sure I could manually make these comparisons. But why should I need to? The Marketplace knows exactly when a review is posted .. it stores it in its database, so why can't it also send me an email? Or maybe even put up a nice red-boxed notice on my Merchant Homepage telling me that a product was reviewed? As I am Mr. Analogy, allow me to pull one out for this situation... I'm the owner of a small store. I have a rather eclectic product mix and one employee. That one employee (we'll call her Ms. Margret Place for lack of a better name) is responsible for handling all customers that come into the store. She rings up their purchases, takes their money, hands them their products and keeps the books. Basically she does an okay job. But then one day a customer comes in hopping mad. He's furious, not because he didn't get his product or because he got charged the wrong amount. No, he's angry because what he bought doesn't work. So Ms. Place hands him a form and lets him write down his complaint then sticks it on the display rack with the product the customer was unhappy about. What she doesn't do is tell me about it. Say WHAT?!? I am paying her a portion of every sale to make sure the store runs properly. When a customer comes along with a complaint (or a compliment), part of the store's operation is to notify me as the store owner of that event. If it's a problem with the product, it's up to me to fix it. Even if it's a problem with the store itself, it's still up to me to fix. But I cannot fix what I do not know is broken. So here I am two months down the road from that unhappy customer's review. I'm not the least bit upset at him for posting it ... he had every right to post his displeasure in that way. But I am unhappy with Ms. Margret Place for not telling me, the boss, that an unhappy customer came in and left a glaring negative review on my products. Please Brooke? Can we get this one fixed .. and soon?

Knowl Paine wrote: I like how the replies are hidden. In the previous format, some residents would arrange meet and greets in the middle of a thread. Half way through the Post the original question or topic would be lost in a endless scroll of back and forth replies to replies. I would prefer the Comments be promoted to normal level, right along with the Answers. I recently posted a Question and found that since I hadn't had the ability to see into the future, certain specifics had to be added in response to people's Answers. But rather than edit my original Question (and thus make someone look stupid for supplying an answer that was obviously incorrect .. in light of the updated info), I found myself repeating the same detail in several different comments. A Question and subsequent Answers are a conversation among all parties, and as such all parties should be able to hear (read) all comments. Having sideline conversations that are mostly private between two people deprives everyone else of the rich detail AND possible solution contained within. Heck, the OQ can't even post a "Yay! That worked! Thank you."

Suspiria Finucane wrote: Changing old post habits would be leaving the old forums for dead instead of bringing all the drama to the new format. Wait ... what?? There's Drama in the Forums? Noooooo ... say it ain't so! :mansurprised:

Void Singer wrote: ... a whole mess of VERY neat suggestions, ideas and tips ... Ooohhh .. more toys. Thank you Void. See? I knew there was a reason I only pissed you off a little bit. ;^)

Monalisa Robbiani wrote: I don't see a quote button, only a reply button. What am I missing? Once you hit Reply and the editor/text entry page appears .. above all the fancy formatting buttons and to the right are two buttons ... one named "Spell Check" and one named "Quote". Click the Quote button and it will insert the entire text of the message you are replying to into the editor/text entry window.

Marcus Hancroft wrote: :smileyvery-happy: Yes, I have looked at that threaded view, Darrius and changed promptly back to the normal view. I agree that quoting what you are responding to is very important now. I'll be sure to do that from now on. In fact, I've been trying to since the new forums started. It does take a bit of getting used to, doesn't it? I keep deleting too much then having to use Undo (Ctrl+Z on a PC) to start over. Thank heavens they implemented Undo, or I'd be ripping even more hair out by now. :manmad:

Wilhiam Hydraconis wrote: Perhaps you are willing to repeat this in this thread ? Done and done ... Here. Good suggestion Wilhiam .. thank you.

(Cross-posted from Off-Topic by request...) Now that we're all getting used to this new Community Platform, one old habit from Jive days has outlived its usefulness ... that is the habit of Replying without quoting the original message/post. In Jive, it was possible to click the little up arrow to reference the post that inspired the reply. When the reply was oblique and made no sense, you could at least go find the original message/post and get a sense of what the reply meant. But with Lithium there is no such method to "link back" to the prior message/post, so many times a reply that *might* make sense is ignored ... or receives the wrong interpretation. (And yes, I know Torley has shown how to change to Threaded view. But have you LOOKED at that? *insert nauseous emoticon here*) So please, when replying to a message/post, make sure to use the Quote button then edit the quoted text to JUST the part you are replying to. At the very least it will get your reply a much better reception and may spare you some time spent defending yourself.

/me adds Kudos to the stack... Never used Stylish before, never played with User Themes before ... but now that you've opened Pandora's Box for me .. RUNNNN!!! hehehehe Well done Cerise. Thank you very much.

Now that we're all getting used to this new Community Platform, one old habit from Jive days has outlived its usefulness ... that is the habit of Replying without quoting the original message/post. In Jive, it was possible to click the little up arrow to reference the post that inspired the reply. When the reply was oblique and made no sense, you could at least go find the original message/post and get a sense of what the reply meant. But with Lithium there is no such method to "link back" to the prior message/post, so many times a reply that *might* make sense is ignored ... or receives the wrong interpretation. (And yes, I know Torley has shown how to change to Threaded view. But have you LOOKED at that? *insert nauseous emoticon here*) So please, when replying to a message/post, make sure to use the Quote button then edit the quoted text to JUST the part you are replying to. At the very least it will get your reply a much better reception and may spare you some time spent defending yourself.

PS: I also found the panel to manage subscriptions under My Settings. It's a bit non-obvious, but poke around and you can find it (written to those that are reading this to learn, and not those who learned and have posted to answer.)

Ask and ye shall receive ... Receiving duplicate emails for posts to Lithium Forum Boards (https://jira.secondlife.com/browse/WEB-3720) I also put the Jira link in the OQ (original question?)

Oh gawd ... I hope he adds a "Violently Ill" emoticon then. LOL

LOL Yup, one of those "visibly invisible" links. Too bad they didn't put it into the ".... Options" menu drop-down at the top, or put a colored background on it .. or a box around it .. or a giant blinking arrow with flash animation .. or something. Usability issues proliferate. Lets hope they (LL) keep pounding them out until the site is smooth .. and not just stop partway along like they did with Marketplace.

Totally agree Joshooah. What's even odder is when I follow the Topic link in an email about Answers, it takes me to a single pair, my question and your answer .. and logged out. I have to log in which takes me to the "Home page" of the site. When I go back, I still have only your answer to my question and no indication that there are any other answers available. *scratching head* It's confoozing.

Yup .. and thank you. But call me stubborn, I happen to think the computer ought to do the work here.

I know, on the surface it sounds absurd ... but it's not so simple. I am Subscribed to the Board because I want to be advised of every post to it, even new Topics. But I also want to be advised of follow-on posts to Topics where I've posted/contributed .. no matter which Board. I can't select "Subscribe to Topics I participate in EXCEPT ....". It's an overlap problem, and one that Jive dealt with properly by sending only one email. However Lithium sends both emails even though they refer to the exact same post.

One of the emails says "Subscription to Topic" while the other says "Subscription to Board". The problem is that when you are Subscribed to a Topic in a Board that is also on your Subscription list, you get emails for both the Topic and the Board update/post. Jive didn't do that; instead it sent only one email when a post or update was made. So I don't think I'm logged in twice (in fact I know I'm not) but thank you for the suggestion.