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Sindy Tsure

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About Sindy Tsure

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  1. I just spent a while trying to find that post from M from a year ago where he finally noticed the huge disconnect between customers and Lindens and vowed to address it. Regular meetings promised and all that. IIRC, there was one small meeting, voice only of course (despite residents always complaining about that) and invite-only then it fell off the radar, just like every other time it seemed like LL was actually starting to listen to their customers. Anyway, couldn't find the post because the search sucks so horribly. Still. So now there's this new boss and we're seeing the same sorta talk by Lindens that I'm sure have the best intentions and want it all to work. I hope it works too but I'll believe it when I see it. How long's the new boss been around now? Is he just talking to the huge estate owners and enterprise customers or do we expect he'll find the time to stop by and promise us cake?
  2. Good grief. It truely is a magical time of the year - I find myself agreeing with Prok. Welcome, Rod. I'll say yet again what I've been saying for a few years. Make your customers happy and SL will start growing again. Things like SL, myface and twitter grow because people say "hey, check this out" to other people. Under the reign of M Linden/Kindon, LL seemed to go out of its way to piss customers off on a fairly regular basis. Nothing got fixed, we were ignored. People stopped saying "hey, check this out" to their friends. LL spent truckloads of money on things your customers were not interested in. You've seen the numbers - SL hasn't been going in the right direction for a long time now. Please make it better. TY. (and a safe & happy holidays to you & yours, and to all the Lindens out there!) edit: and can I have a bear, please? (from BK, too!)
  3. Concierge / premium Live chat has been totally brilliant if we residents actually take the time to actually keep our chat dialog clear and precise then this helps the linden on the other end fix or pop inworld next to you within seconds About the only reason I contact live chat is to get a restart of my mainland home, when the lag becomes unbearable. I connect, I say "hi, can we get a restart of mainland region (...), please? the lag has gotten quite bad. there are people here but they're all at my place and I own almost all of this region." Then, almost without exception, they either say nothing or they say "just a minute" and don't come back. And the sim doesn't get a restart. This very much isn't (always) an issue with people calling up and babbling so much that they don't make sense. To be fair, last night I actually did try again to get a sim restart and the Ontyne actually did it. I was amazed. Everybody at my place was also amazed. I can no longer say "every single time" but it's still "almost without exception."
  4. Besides, let's be honest here. Linden Research, Inc. does not want our input. The plan a feature, begin implementation of said feature, and tell us about it just before it goes into open beta. By this time, there is too much invested in the feature to change course or drop it altogether. It is beyond infuriating. Why on earth would the want the input of paying, engaged, dedicated customers for free when they can hire consultants to do focus groups with people who have never used SL before? Silly rabbit. You obviously don't understand how business works.
  5. remember the mentors? Those thousands of residents LL had doing support for free? Yes, I do remember them. LL said they were not cost-effective, though. Or didn't scale. Or something. Ontynes are better, apparently.. I've given up on concierge live chat. When they bother to even respond, they say "just a minute" then never come back. I've left the chat window open over night and even for a couple days once and they just don't come back. That's the way it's been the last dozen times I tried to get help from those bozos.. LL tries soooo hard to not have to manage things and almost never gets it right. They should suck it up and hire a Linden (Blue!) to revive the mentors and the old live chat system that had residents-with-clues doing triage and bumping issues to Lindens only when needed. And get some forums that don't suck, damnit.
  6. I tried signing up for AU, back at the start. Still waiting for my confirmation email... Well, not really waiting any more.
  7. A: What I really want to do here is help the Lab figure out what the “X Factor” is going to be for Second Life That's actually pretty easy. Just make the product work and quit messing with your customers. Twice since I've been here LL has raised the monthly fee of their most popular product by over 50%. Sim performance at busy places has been horrible, HORRIBLE for +18 months. Service is nearly non-existent nowdays. Zindra. Forums. M. No other company could do so much to alienate nearly all of their existing customers and still be alive and kicking. Make stuff work, don't treat customers like dirt and SL will start to grow by huge numbers again. There was a LL survey a few months ago that asked if we would encourage our RL friends/family/work to spend money in SL. Dig the survey results up and see for yourself that you've already got the "X factor". (edit: and I would bet good money that most customers answer "zomg, no..." to that question, but they're still in SL. Most people want SL to work and to be able to tell their friends "hey, check this out" again, instead of wondering if we're just being saps and throwing money away, month after month) edit: ...and I meant the outsourced support. When you can get an actual Linden, they are, almost without exception, always great.
  8. part of the experiment of this post is to see how much attention it recieves, how quickly, and at what level of expertise. it's not perfect though, since some will obviously ignore since I said I know... /me nuked it because I saw this and have also wondered about such things.
  9. Silly, Void.. Newbie mistakes! edit: /me nukes her post. I spotted 5 problems with this script.
  10. Off the top of my head, sounds like the sim you are in might be busy or lagged... That's definitely what that message means. Or at least what it used to mean. /me would try again another region. I personally like Aggro which is nice to look at and usually not very busy.
  11. Going into a sandbox I saw a request to clean up after yourself (which makes sense everywhere!) Is there a proper way to do that? I used "Create" (from the pie) and made a prim to learn with. To "clean up" I used "Take", which placed the prim in my inventory. Is that what one is supposed to do? Do I get to keep the prim and use it as my own? (I currently have only a basic free account.) Thank you As a club owner, I very much appreciate you thinking about this!! Too many people leave their stuff lying around (which we can prevent or automate the cleanup of but it's still nice when people think about it). You've sorta got 3 choices, depending on what you want to do with the stuff and how much you build. One is, like you said, right-click and do Take. This is best if you've made something you do want to keep and puts it in the Objects folder in your inventory. Best bet here is to, in the edit window, give it a name before doing this. If you don't, you'll end up with an Objects folder full of things named "Object". Two is to right-click and do Delete. This also cleans up but the object ends up in your Trash folder. Three, which is weird but if you end up being a rabid builder you will end up liking, is to set (in the edit window) the object to be Temporary. This, after one minute, will delete the object. No trips back to your inventory - that's it, it's gone, it can't be gotten back. As somebody who builds a lot (when my region is happy) and finds out she's made total crap, I use this pretty frequently. If I don't, my trash folder ends up with a bazillion things named "object". In-world, search places for the Ivory Tower of Primitives - if you're looking to learn how to build, that's the place to start. edit: and there is really no connection between account type and how much stuff you can make. For the most part, account type is about the kinds of support you can get (help from Lindens) and how much land you can own.
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