This line also greatly concerns me:
"THESE TERMS CONTAIN AN ARBITRATION PROVISION THAT AUTHORIZES EITHER PARTY TO ELECT MANDATORY AND BINDING ARBITRATION OF CERTAIN DISPUTES. "
Forced arbitration is used in order to lengthen litigation, meaning the party that is the poorest party takes the biggest financial hit (lawyers fees ect).
If you use certain Tilia Services, federal and state law requires that Tilia verify your identity. This means that Tilia may require you to provide your name, street address, date of birth, social security number, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other documents at any time.
This seems incredibly heavy handed with a lot of "may" words in it. Before anyone agrees to that you'll need to provide some clarification on what kind of scenarios would require us to provide government identification, because it makes me very uneasy when I read this.