Order Timeout of 8 hours appears to be broken

[Darrius Gothly]

Orders that have failed or hung or encountered other delivery issues are supposed to timeout and self-cancel when they are 8 hours old. However the timeout mechanism appears to be broken. I have created a JIRA for this issue which can be found here:

Entire Order Frozen at Being Delivered for more than 8 hours when Items are purchased from Multiple Stores and one of them hangs

[Josh Susanto]

Need I point out, yet again, that the technical problem is incidental to the organizational problem?

[Pamela Galli]

For just DD or both? I have not migrated to DD and my stuff all looks okay.

[Darrius Gothly]

I'm not entirely sure Pamela. The product I had in that order was a DD item, however the one that caused it to hang was from one of the other 10 items in that order, and since I can't see them, I have no idea which it was (MB or DD).

[Czari Zenovka]

Voted ^^

[Josh Susanto]

>For just DD or both? I have not migrated to DD and my stuff all looks okay.

Same here.

But the bad service and "maintenance" downtime reduce total customer activity even for merchants with no discernable technical problems.

And we were all jerked around by being told to migrate to DD anyway, regardless of whether we were too smart for that.

So if you're irritated in spite of the fact that your boxes are working fine (as I am), I think we're somewhat entitled to it.

Especially since it's just one more sign that LL, as a whole, is probably on its last legs due to ignoring mountains of impeccably clear and simple advice about how to turn things around.