My account has been hacked. Lindens and invemntory gone. Someone has changed my account details

[CHERRYY Cuttita]

Had 2 emails today asking if I have changed my account.  I HAVE NOT.  Another email said my email address had to been changed, I HAVE NOT changed any of my details at all.  I logged in and my Lindens have all gone.  My inventory is gone too.  A new  avatar on logging in, what on earth has happened.  I need to know what to do URGENT

 

PLEASE HELP as i am afraid of them hacking my bank details.  Everyone is scared and they are thinking of closing their accounts in SL .

 

PLEASE HELP

[Cinnamon Lohner]

What to do if your account is compromised

Your account may have been compromised if:

• You can't access your account.
• You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

[Marigold Devin]

Cherryy, when you got these emails, did you click on a link within them? If so, this is how your L$ have been taken.

You should only ever change your password via going to your own Dashboard/home page of secondlife.com, NOT through an email.

Now what you MUST do is go and change your password - click the Second Life logo at the top of this screen to go to your dashboard, and go to your account details, where you'll find the page necessary to change your password.

Quick as you can.

Edited to add: Cinn you were quick. :matte-motes-big-grin:

To the OP - it's likely if you've changed your password via a bogus email that the "hackers" now have control our account. Therefore, the information given in Cinnamon's post is what you should be following next. 



[Rolig Loon]

Yes, Marigold is probably right.  Unfortunately, you were not in any jeopardy at all until you responded to those e-mails.  When you get a message like that, you should be very suspicious about whether they are legitimate or not.  In this case, they seem to have been phishing for your account details so they could hijack the account and steal all your stuff.  Follow Cinn's advice, by all means, but the horse is already out of the barn.  You may need to contact your bank and credit card company to stop any fraudulent activity there.