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Support Case. I have been billed twice
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Charolotte Caxton
https://support.secondlife.com/create-case/
Billing > Refund: Non-Linden$
eta:
Oh, I am Premium, I didn't realize non-premium had limited options, that's kinda sucky.
I would go ahead and use any option I could then, try to find some kind of generic category and explain what's going on. Also, I would call them again. If they still don't help, contact your Bank and dispute the charge, you shouldn't have to pay for unreceived merchandise.
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