Support Case. I have been billed twice

[Charolotte Caxton]

https://support.secondlife.com/create-case/

Billing > Refund: Non-Linden$

eta:

Oh, I am Premium, I didn't realize non-premium had limited options, that's kinda sucky.

I would go ahead and use any option I could then, try to find some kind of generic category and explain what's going on. Also, I would call them again. If they still don't help, contact your Bank and dispute the charge, you shouldn't have to pay for unreceived merchandise.

[Charolotte Caxton]

https://support.secondlife.com/create-case/

Billing > Refund: Non-Linden$

eta:

Oh, I am Premium, I didn't realize non-premium had limited options, that's kinda sucky.

I would go ahead and use any option I could then, try to find some kind of generic category and explain what's going on. Also, I would call them again. If they still don't help, contact your Bank and dispute the charge, you shouldn't have to pay for unreceived merchandise.

[Ariel Vuissent]

Have you recieved the amount for both transactions, or just for one? I'm guessing you've checked your bank statement to determine that you were, in fact, charged for both?

Contact billing support (again):

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

---

Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

Explain the issue again, see if they can help, and if they tell you to submit a ticket for the issue, ask them what you should file the ticket under.

ETA: @Charlotte - I don't have that option, either only the two choices mentioned by the OP. Can you tell us how you are getting that option? Are you a Premium member?

[Charolotte Caxton]

I am, you don't get them if you aren't Premium?

[LoveAngeL Lyre]

Hello Nova and welcome to SL Forums. If you have already contacted Billing Support and they suggested you to submit a ticket, you have to do that even you don't find the option for your issue. Choose a ticket under Billing, report analytically all the history and wait for a reply. If you have no a reply, contact again Billing Support as already mentioned.

[Ariel Vuissent]

That's my guess. I don't have them, and I'm not Premium, so it seems that some support options only appear for Premium members.

[Charolotte Caxton]

Sounds about right.

[SHOTEKA Xue]

just another glitch, they billed me twice for  premium few months back and after  live chat pass the buck etc i  provided  statement evidence that proved them wrong then they refunded money , takes time tho  so dont hold your breathe as long as it works out in the end