still missing folders in my inventory

[Deven Teardrop]

 someone told me you can reset my account and make the missing folder in my inventory show up, is this so? Ive done everything think possible to get them back ive cleared cache several times and relogged  over and over nothing is working and im getting really frustrated!!  Please help

[Charolotte Caxton]

Check it out, there are like major disturbances going on right now in Second Life so don't do anything too drastic yet. In your preferences under Me at the top left is an advanced tab, in there is a clear cache button. it used to be called the reset button. you click that, log out, log back in, open inventory, open recent and wait for it to stop saying fetching. Your stuff should be there, if not try restarting your modem and your computer. you reset your modem by unplugging it a few seconds and then plugging it back in.

[valerie Inshan]

Clear you cache manually in your system library > caches > second life.

If you use several viewers, you must also clear the other viewers caches.

Then relog from a safe lagless sim (Smithn Aqua or Pooley). Stay without moving after typing any letter in your inventory search bar and wait till it is FULLY LOADED before you move or TP anywhere. (Go get a pizza or go to see a movie if your inventory is huge). This should restore all your items.

Also, be aware that there are issues with the latest V2 viewer at the moment, so you may want to revert to the previous version or use a TPV until the problems are fixed. Btw, Firestorm is a great compromise between V2 and V1.

http://www.phoenixviewer.com/downloads.php

[Rolig Loon]

Clearing cache manually and rebuilding on a quiet sim, as I recommended in my response to your earlier post, almost always takes care of inventory issues.  If you simply click the Clear Cache button in Preferences instead, you are clearing the texture cache but not necessarily emptying the cached copy of your inventory.  That copy may either be borked or simply out of sync with the permanent copy that is in LL's servers.  Completely removing those folders forces your client to rebuild everything.

Having said that, even manually clearing cache does not always work.  In those few cases when it doesn't there's not much you can do yourself.  You need to file a support ticket with LL, asking them to help recover your inventory.  You will have much better luck if you are a Premium or Concierge member.