Caspertech new interface.

[Anna Nova]

I went to get a redelivery of something from 2017.  Landed in the new interface, and was told 'Internal Error'.  I tried a few other things at the same store and got the same, then asked for my SL name and put through a registration of a new password conversation.  It looks very like an intercept scam, except I get a secret number in-world.  Has this been announced somewhere and I missed it?

[Wulfie Reanimator]

The error could've been a random hiccup. I just tried going to a redelivery page via the official CasperTech store and it's working fine. (You can get a redelivery from any store from any terminal.)

 

31 minutes ago, Anna Nova said:

then asked for my SL name and put through a registration of a new password conversation.  It looks very like an intercept scam, except I get a secret number in-world.  Has this been announced somewhere and I missed it?

This is a normal part of the registration process. It doesn't ask for your password, it's safe. (You don't need to register to get a redelivery though, this is only needed for merchants.)

The line break is a bit unfortunately placed, though. 😋

Edited May 20, 2023 by Wulfie Reanimator

[Flea Yatsenko]

All SL web properties throw random 500 errors.

[Casper Warden]

Hi Anna!

For security reasons, the redelivery link which is generated for you will expire after a short while.  Once expired, you'll be asked to sign in - but instead you can just use the redelivery terminal again to get a new link if you wish.

Regarding the "Internal error" - we'd like to look into that! Can you please contact CasperHelp Resident in-world with the details on that (which product did you try to redeliver? Does it happen again when you re-try)?

Many thanks!

~Casper

Edited June 6, 2023 by Casper Warden

[Anna Nova]

6 hours ago, Casper Warden said:

Hi Anna!

For security reasons, the redelivery link which is generated for you will expire after a short while.  Once expired, you'll be asked to sign in - but instead you can just use the redelivery terminal again to get a new link if you wish.

Regarding the "Internal error" - we'd like to look into that! Can you please contact CasperHelp Resident in-world with the details on that (which product did you try to redeliver? Does it happen again when you re-try)?

Many thanks!

~Casper

Tried that, but Castperhelp was not online, I don't want to raise a ticket.  I'm on GMT+1.   What are the hours?  

[Casper Warden]

CasperHelp Resident is always online (except for brief periods during rolling restarts), it's a support bot - its sole job is to give you a link to file a ticket.

The ticket system is how we manage support requests - I'm afraid that if you don't want to file a ticket, there's not a lot we can do - we need details on the event in order to assist you.

Edited June 6, 2023 by Casper Warden

[Anna Nova]

17 minutes ago, Casper Warden said:

CasperHelp Resident is always online (except for brief periods during rolling restarts), it's a support bot - its sole job is to give you a link to file a ticket.

The ticket system is how we manage support requests - I'm afraid that if you don't want to file a ticket, there's not a lot we can do - we need details on the event in order to assist you.

Sorry I misunderstood.  I already filed a ticket, but the result was 'talk to the creator who owns the vendor'.  Which I did.  We can close this now.  Thanks for the support.

For the record: the reason I don't want to file a ticket is that it creates a new account with a new password, not my SL account password.  The support system is designed to help Creators, not users.

[Casper Warden]

1 hour ago, Anna Nova said:

the reason I don't want to file a ticket is that it creates a new account with a new password

When filing a ticket, the link will automatically log you in, no password is required.  I'll re-open your ticket and I'll take a look at that issue.