Firestorm won't run, Graphics Driver Update message (yes they are updated :D )

[Kasha Redstar]

Hi everyone.

Pretty much what the title says. I have never had this issue before and have run SL on many many pcs. 

This is my current desktop.

Today, after a week away, I got home, attempted to fire up firestorm and repeatedly keep getting this message

 

I have updated my drivers several times, and reinstalled them. Plus, it worked a week ago so I have no clue whats happening. I redownloaded Firestorm but I also get the same message when I try to launch the official sl viewer too. 

Any advice gratefully received. 

 

[arton Rotaru]

Maybe this?
https://wiki.firestormviewer.org/dual_graphics_systems

[Kasha Redstar]

10 minutes ago, arton Rotaru said:

Maybe this?
https://wiki.firestormviewer.org/dual_graphics_systems

 

Thank you Arton. I gave that a go earlier and I couldn't work out where to add this step.

• In the dropdown below the program, choose High Performance NVIDIA processor

I can see the drop down menu, and I went through the options I could see but it didn't give that as an option. It is probably me being daft

[arton Rotaru]

I just checked my Nvidia control panel, and it looks like yours. But I don't have a dual GPU PC.

What do you have in the Device Manager under Display adapters listed?

[Kasha Redstar]

Thanks again Arton, really appreciate the help.

 I have these listed

 

[arton Rotaru]

Have a look at this: https://www.howtogeek.com/351522/how-to-choose-which-gpu-a-game-uses-on-windows-10/

 

[Kasha Redstar]

I will do, thank you so much. I will let you know how I get on. 

[Kasha Redstar]

It was worth a try. Sadly, no joy, am starting to hope its NOT an issue with my graphics card.  Thanks again for trying, truly appreciated.

[arton Rotaru]

On that control panel screenshot, further down in that list should be OpenGL rendering GPU. What is select there?

Yeah, I'm sorry. I'm running out of ideas, too.

[Candide LeMay]

I've seen such errors before when switching video cards. Try to delete your viewer settings completely (make a copy first etc just in case) and restart the viewer.

For FS it's typically stored in C:\Users\USERNAME\AppData\Roaming\Firestorm_x64\

[Odaks]

Also, confirmation of whether Firestorm is actually even seeing your GPU will be shown if you look at the viewer's page found under Help -> About Firestorm (top bar menus of Firestorm Viewer).

A load of other interesting information will also be found there. Although probably not directly relevant in this case, it wouldn't hurt at all if you copy/paste all of that page into a post here. I'm assuming that you can at least successfully open and display the login page!

 

Edited December 31, 2022 by Odaks

[Kasha Redstar]

Arton, you have been amazing thank you. Candide I will give that a go, happy to try anything to get online again. Odaks, I'll give that a whirl too. Thank you everyone its really really appreciated. 

[Kasha Redstar]

15 hours ago, Candide LeMay said:

I've seen such errors before when switching video cards. Try to delete your viewer settings completely (make a copy first etc just in case) and restart the viewer.

For FS it's typically stored in C:\Users\USERNAME\AppData\Roaming\Firestorm_x64\

Ok I have opened the user settings folder and am deleting the settings XML doc, I hope that's the right one. *crosses fingers*

Edited December 31, 2022 by Kasha Redstar

[Kasha Redstar]

17 hours ago, arton Rotaru said:

On that control panel screenshot, further down in that list should be OpenGL rendering GPU. What is select there?

Yeah, I'm sorry. I'm running out of ideas, too.

I am checking that now just in case

53 minutes ago, Odaks said:

Also, confirmation of whether Firestorm is actually even seeing your GPU will be shown if you look at the viewer's page found under Help -> About Firestorm (top bar menus of Firestorm Viewer).

A load of other interesting information will also be found there. Although probably not directly relevant in this case, it wouldn't hurt at all if you copy/paste all of that page into a post here. I'm assuming that you can at least successfully open and display the login page!

 

Sadly, I cant even get the viewer to load to an open page before it crashes with the graphics message. It is so weird, it worked great a week ago. 

[Odaks]

1 hour ago, Kasha Redstar said:

I cant even get the viewer to load to an open page before it crashes with the graphics message.

Then my hopes remain pinned on those with far more knowledge than mine. This is clearly something quite obscure. I hope somebody can put their finger on this!  

[Kasha Redstar]

16 minutes ago, Odaks said:

Then my hopes remain pinned on those with far more knowledge than mine. This is clearly something quite obscure. I hope somebody can put their finger on this!  

 

Thank you for your help tho, it is appreciated. I have to say, in my 16 years in sl this is the very first time i have ever had this and I genuinely have no clue. 

[Rowan Amore]

Silly question but have you tried or is there an option if you right click the Firestorm desktop icon and choose Run with Nvidia graphics?   I had to do this with my first laptop I used for SL years ago.  Otherwise, it would default to the intel graphics.

[Kasha Redstar]

4 hours ago, Rowan Amore said:

Silly question but have you tried or is there an option if you right click the Firestorm desktop icon and choose Run with Nvidia graphics?   I had to do this with my first laptop I used for SL years ago.  Otherwise, it would default to the intel graphics.

That is not silly at all Rowan THANK YOU. I actually have found a similar but odd workaround for now. By right clicking on the firestorm shortcut and selecting, test compatability, it gives me an option to test and that launches it! On extremely low settings but I got in. So, I will also look into what you suggested as it might well help.

 

Thank you everyone and Happy New Year to you all x