Lilith Bloodrose Posted May 12, 2021 Share Posted May 12, 2021 I don't know know were I should write this so I hope the general forum is okay. I also do not want to bother support again. I created a ticket about Lindex Limits. I was suppose to reply and wait, which I did. But I accidentally closed my own ticket instead. I created another ticket with the same subject. I checked in a few hours later and saw that the new ticket automatically closed with no response. Or it was closed because they could no help me? Link to comment Share on other sites More sharing options...
ChinRey Posted May 12, 2021 Share Posted May 12, 2021 52 minutes ago, Lilith Bloodrose said: I created another ticket with the same subject. I checked in a few hours later and saw that the new ticket automatically closed with no response. Did you remember to refer to the original ticket and explain the situation? Link to comment Share on other sites More sharing options...
Lilith Bloodrose Posted May 12, 2021 Author Share Posted May 12, 2021 3 minutes ago, ChinRey said: Did you remember to refer to the original ticket and explain the situation? No I forgot that. I saw afterwards that I missed the refer box. But I don't want to create another ticket and bother support. I'm worried that a new ticket will get closed as well. Link to comment Share on other sites More sharing options...
ChinRey Posted May 12, 2021 Share Posted May 12, 2021 1 minute ago, Lilith Bloodrose said: No I forgot that. I saw afterwards that I missed the refer box. But I don't want to create another ticket and bother support. I'm worried that a new ticket will get closed as well. Don't worry about that, go for it! Link to comment Share on other sites More sharing options...
Lilith Bloodrose Posted May 12, 2021 Author Share Posted May 12, 2021 (edited) 10 minutes ago, ChinRey said: Don't worry about that, go for it! Thanks! I just did Edited May 12, 2021 by Lilith Bloodrose Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted May 12, 2021 Share Posted May 12, 2021 5 hours ago, Lilith Bloodrose said: I created a ticket about Lindex Limits. In the mean time, you could ask the question here and some folks might know the answer -- unless the ticket is something like raising your limits or such. Link to comment Share on other sites More sharing options...
Lilith Bloodrose Posted May 12, 2021 Author Share Posted May 12, 2021 51 minutes ago, LittleMe Jewell said: In the mean time, you could ask the question here and some folks might know the answer -- unless the ticket is something like raising your limits or such. The ticket was about raising the limit. I hope I get an answer. But if not then I have to make due with what I got. Link to comment Share on other sites More sharing options...
Moderators Dakota Linden Posted May 12, 2021 Moderators Share Posted May 12, 2021 Greetings, Lilith Bloodrose! Your new ticket was merged into the original ticket you created, which is why the new ticket is showing as closed. The agent who was helping you with your request will continue to assist you as soon as they can. 5 Link to comment Share on other sites More sharing options...
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