Same problem

[Cailaki]

I've been having the exact same problem.  I submitted a ticket though, how long does it usually take for them to respond to those? I guess it's probably slow because of the holidays, too...

[LittleMe Jewell]

There is no context here.  Below is a screen shot of this entire thread when I entered it.  We have no way of knowing what "exact same problem" refers to.  

 

 

 

 

I did provide an answer, of sorts, to your comment in the other thread though.

 

[Rolig Loon]

The same as what?

Linden Lab's normal response time to support tickets depends on exactly what's wrong. If you are reporting something that affects a lot of people across the grid, your ticket will move to the top of the heap.  If you are making a vague report about something that's wrong with your own computer (and LL really can't do anything about), your ticket might wait for weeks.  And that's during normal times, when everyone except vital maintenance staff hasn't been freed to enjoy the holidays.  "Normally," however, you should get acknowledgement of a support case within a day or two and then some sort of response within the week.