Sl thinks I am a bot what can I do about it?

[bee Tizzy]

Sl thinks I am a bot what can I do about it?

I am a creator in sl and due to the fact I could not take part to events because I was selling Halloween stuff at my main marketplace page I open a new MP to one of my alts and put there all my Halloween products.  

I had that alt and shop m any years and I had pay for a very good ad to classifieds, I have chat from the alt account, I was apart to events and 3 days ago, my account Fenia Nirvana was cancel.

I have look repeatedly to my emails and I never got any email telling me my account will be on hold or cancel if I do not fix this or that, yes I looked to the trash –spam –but I do not have anything.  

As you can understand, the only time of the year that I am earing money is this month but my MP and account are on hold. 

I became a pay member so I can live chat with them from this account about Fenia.

That’s the reply I got to my ticket:

Hello Fenia Nirvana,

 

Thank you for contacting us. Your account was placed on hold because it has been determined that your account has been engaged as a non-identified scripted agent, also known as a bot. Further information on our in-world policy on bots may be found here:

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Inworld_policy_on_bots

 

If you would like to continue using this account as a scripted agent, please respond back to this case stating that you have reviewed the policy. Once you have done this, we will release your account back to you.

 

When your account has been released, you will need to do the following to identify it as a scripted agent:

 

    Log into the Second Life website.

    Under "Account" click on "Scripted Agent Status".

    Change your Scripted Agent Status to indicate that you would like to have this account marked as a bot.

 

 

Please let us know if you have any additional questions. We look forward to your response.

 

Best Regards,

 

Vanessa Linden

Account Specialist

Linden Lab

At their reply they are not telling me why they got the impression this account is a bot and what can I do to prove that Is not. How can a bot chat or upload textures or upload things to MP, or be so active paying ads or being apart to events?

How on earth their Specialist got the impression Fenia  account is a bot?

I had a lot of earning money to the Fenia account, plus all my hard work of so many years and I got this: Warning: Even if your account is restored, the associated inventory, land, and Linden dollar balance may be unrecoverable.

I want to be polite and not freak out but how can i? We are talking about years of hard work and the possible loss of a lot of earning money.  Not to mention the money I am losing all those 3-4 days that my account in not available.

I cannot sleep or eat , I am crying all day long.  Its not just an account, an alt that I may lose what I have its my work, full perm items I pay for, money that I had.

They did not consider the possibility of a mistake they are so sure my alt is a bot and I have no idea why, how this can happen and the month of Halloween that I earn money.😧😨😰😭

 

[bee Tizzy]

15 minutes ago, Alwin Alcott said:

support doesn't use a time path, it takes the time it takes. It can come today, tomorrow or in two weeks...
Keep panicking doesn't help you nor your case.

Ty for writing to me. I never had anything like that to deal with and I did not knew LL do not reply fast or solve fast a problem.  At least for me it’s a very serious problem ……… not knowing what is happening with my account – my shop…….. if it was only an account ok but its more than that…….my shop is what makes it so hard.  

[Drake1 Nightfire]

15 minutes ago, bee Tizzy said:

Ty for writing to me. I never had anything like that to deal with and I did not knew LL do not reply fast or solve fast a problem.  At least for me it’s a very serious problem ……… not knowing what is happening with my account – my shop…….. if it was only an account ok but its more than that…….my shop is what makes it so hard.  

Keep in mind, its just now 7:40 am in California where LL is based. They probably havent even had their coffee yet, much less started working on reports from over the weekend.Give it a few weekdays, then file again if nothing is resolved. 

[bee Tizzy]

I got it back thanks to all of you who took time to read me and to those who took time to reply ,thank you all so much!!

[Mollymews]

\o/