Sl thinks I am a bot what can I do about it?

[bee Tizzy]

Sl thinks I am a bot what can I do about it?

I am a creator in sl and due to the fact I could not take part to events because I was selling Halloween stuff at my main marketplace page I open a new MP to one of my alts and put there all my Halloween products.  

I had that alt and shop m any years and I had pay for a very good ad to classifieds, I have chat from the alt account, I was apart to events and 3 days ago, my account Fenia Nirvana was cancel.

I have look repeatedly to my emails and I never got any email telling me my account will be on hold or cancel if I do not fix this or that, yes I looked to the trash –spam –but I do not have anything.  

As you can understand, the only time of the year that I am earing money is this month but my MP and account are on hold. 

I became a pay member so I can live chat with them from this account about Fenia.

That’s the reply I got to my ticket:

Hello Fenia Nirvana,

 

Thank you for contacting us. Your account was placed on hold because it has been determined that your account has been engaged as a non-identified scripted agent, also known as a bot. Further information on our in-world policy on bots may be found here:

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Inworld_policy_on_bots

 

If you would like to continue using this account as a scripted agent, please respond back to this case stating that you have reviewed the policy. Once you have done this, we will release your account back to you.

 

When your account has been released, you will need to do the following to identify it as a scripted agent:

 

    Log into the Second Life website.

    Under "Account" click on "Scripted Agent Status".

    Change your Scripted Agent Status to indicate that you would like to have this account marked as a bot.

 

 

Please let us know if you have any additional questions. We look forward to your response.

 

Best Regards,

 

Vanessa Linden

Account Specialist

Linden Lab

At their reply they are not telling me why they got the impression this account is a bot and what can I do to prove that Is not. How can a bot chat or upload textures or upload things to MP, or be so active paying ads or being apart to events?

How on earth their Specialist got the impression Fenia  account is a bot?

I had a lot of earning money to the Fenia account, plus all my hard work of so many years and I got this: Warning: Even if your account is restored, the associated inventory, land, and Linden dollar balance may be unrecoverable.

I want to be polite and not freak out but how can i? We are talking about years of hard work and the possible loss of a lot of earning money.  Not to mention the money I am losing all those 3-4 days that my account in not available.

I cannot sleep or eat , I am crying all day long.  Its not just an account, an alt that I may lose what I have its my work, full perm items I pay for, money that I had.

They did not consider the possibility of a mistake they are so sure my alt is a bot and I have no idea why, how this can happen and the month of Halloween that I earn money.😧😨😰😭

 

[Rolig Loon]

That's a possible explanation, Molly, but her shop is in MP.  Rather than panic prematurely, I think the smart thing to do is submit a followup to the support case and ask politely what sort of evidence they would need to verify that you are not a bot.  Time spent with other people in world, time spent building or creating things in world ....  I don't know.

Edited October 26, 2019 by Rolig Loon

[Mollymews]

not that this in any way is the actual reason for why Linden have done this. Linden may have another reason

but...  as a maybe why

a typical situation where this happens is when we have a inworld venue and we log in our account as a display model and park it on our parcel. A normal account adds to the parcel Traffic count.  A bot (scripted agent) account does not add to the Traffic count

is a ToS violation to inflate/game our parcel Traffic count by parking normal accounts, as Traffic count is a factor in Search. We are only allowed to park, bot (scripted agent) accounts

ToS policy on Traffic here: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Bot_policy

 

 

 

[bee Tizzy]

2 hours ago, Rolig Loon said:

That's a possible explanation, Molly, but her shop is in MP.  Rather than panic prematurely, I think the smart thing to do is submit a followup to the support case and ask politely what sort of evidence they would need to verify that you are not a bot.  Time spent with other people in world, time spent building or creating things in world ....  I don't know.

i did that Rolig and i am waiting to see what they will say but they have harm me so much , i waited for a reply a few days and now i get one reply per day, why they do not reply writing all the steps and they delay me so much on know why and what to do?! If the reply wrote all the steps on all the cases : if I am a bot what to do and if I am not what to do to prove I am not I will have act on it than waiting another day for a reply and hoping that this reply will be clear on the steps I need to do L(((( 

They are taking time to read me and they reply incomplete so I will take more of their time to reply back L(((((

[bee Tizzy]

2 hours ago, Mollymews said:

not that this in any way is the actual reason for why Linden have done this. Linden may have another reason

but...  as a maybe why

a typical situation where this happens is when we have a inworld venue and we log in our account as a display model and park it on our parcel. A normal account adds to the parcel Traffic count.  A bot (scripted agent) account does not add to the Traffic count

is a ToS violation to inflate/game our parcel Traffic count by parking normal accounts, as Traffic count is a factor in Search. We are only allowed to park, bot (scripted agent) accounts

ToS policy on Traffic here: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Bot_policy

 

 

 

When i was login with Fenia i was working not sitting for traffic :((((((

[Mollymews]

12 minutes ago, bee Tizzy said:

When i was login with Fenia i was working not sitting for traffic :((((((

i said what I did because you wanted to know why Linden thinks your account is a bot

traffic is the only ToS reason for why an account is put on hold. The only other reason is that Linden have made a mistake

and when Linden do make a mistake then we have to work with them to resolve the matter

Edited October 26, 2019 by Mollymews
you wanted to know why

[bee Tizzy]

2 hours ago, Mollymews said:

i said what I did because you wanted to know why Linden thinks your account is a bot

traffic is the only ToS reason for why an account is put on hold. The only other reason is that Linden have made a mistake

and when Linden do make a mistake then we have to work with them to resolve the matter

okk sorry i am freak out by all this and my eng are not that good , thanks for taking the time to read me and reply to me 

[bee Tizzy]

@Hello again!i am very desperate!still they dont replay to me!since they answer me a day ago i answer so quickly but they dont replay to me .. stil from yesterday i wait for their answer!why they take so long??i am in 2 halloween events in world!my main store is working!my classifields advertisment too!![i check it]i have a halloween fashion event today!!!i feel so disappointed!no answer at all!i feel terrible!@

[Mollymews]

bee, what you have been asked by Linden to do is:

"If you would like to continue using this account as a scripted agent, please respond back to this case stating that you have reviewed the policy. Once you have done this, we will release your account back to you."

to get the account back, you need to say that you have reviewed the policy. And that you are now aware of the policy and what it means

if you do not do this then the account will not be released back to you

the policy says that Linden monitor all accounts for bot (scripted agent) activity. Your account has been flagged by the Linden monitoring systems. If you argue with Linden at this time about the account activity they will not release the account back to you

do what you have been asked to do.  When the account is released back to you, then go to your account dashboard and tag the account as a bot as you have been told to do

in the first instance, the key to your happiness is to get the account back.  This will not happen until you do what has been asked

after you do have access to the account again, then raise another ticket about reverting the status of the account from bot to normal

[Rolig Loon]

And don't expect an answer on the weekend.  Most Lindens are not at work on the weekends for dealing with non-critical functions, like responding to support cases.

[bee Tizzy]

4 hours ago, Mollymews said:

bee, what you have been asked by Linden to do is:

"If you would like to continue using this account as a scripted agent, please respond back to this case stating that you have reviewed the policy. Once you have done this, we will release your account back to you."

to get the account back, you need to say that you have reviewed the policy. And that you are now aware of the policy and what it means

if you do not do this then the account will not be released back to you

the policy says that Linden monitor all accounts for bot (scripted agent) activity. Your account has been flagged by the Linden monitoring systems. If you argue with Linden at this time about the account activity they will not release the account back to you

do what you have been asked to do.  When the account is released back to you, then go to your account dashboard and tag the account as a bot as you have been told to do

in the first instance, the key to your happiness is to get the account back.  This will not happen until you do what has been asked

after you do have access to the account again, then raise another ticket about reverting the status of the account from bot to normal

Thanks for the help i had no idea what to do, I took your advice and did it

[bee Tizzy]

3 hours ago, Rolig Loon said:

And don't expect an answer on the weekend.  Most Lindens are not at work on the weekends for dealing with non-critical functions, like responding to support cases.

Thanks i did not think of that 

[bee Tizzy]

Thanks you for replaying!!!!i wrote this in the same ticket [ Hello!I would like to continue using this account as a scripted agent,  i have  stating that i reviewed the policy! ] i hope i dont loose my account tottaly! do not need to open another ticket?right?

[Mollymews]

bee, wait now for Linden to reply.  Once you have the account back then you can use it. Linden will expect you to tag the account as a scripted agent. So do that

as a scripted agent account, all your product assets and money in the account will be available to you. You can, if you want to, transfer the money and assets to another account

there is a restriction on scripted agent accounts when it comes to buying mainland parcels, which you need to be aware of.  If this account does own a mainland parcel then to avoid complications, best to transfer (deed) ownership to your parcel-owning group, or transfer ownership of the parcel to another account

on your question: 'Do not need to open another ticket? right?'

this is correct. It is not necessary to open another ticket to get your account back, as you will have been given it back already

you only need to open another ticket if you want to revert the account from scripted agent to normal account, after you have tagged it as a scripted agent account, as Linden have told you to do

in that ticket you can explain what happened, say that you have read and understand the policy, say that you are not sure why Linden flagged your account as a bot (scripted agent), but you accept that your account was flagged, that you will endeavour to not have this happen again, and please can I have my account reverted to normal, thank you!

Linden will either say yes or no.  If it is Yes then \o/.  If it is No then at least you can log in to the account and still use it even if it is restricted

 

[bee Tizzy]

Molly Thanks you so much!!!i will do all that things and i will wait now[its sunday here] and i will cross my fingers!!!Thanks you so much all for your valuable help!

[Drake1 Nightfire]

4 hours ago, bee Tizzy said:

Thanks you for replaying!!!!i wrote this in the same ticket [ Hello!I would like to continue using this account as a scripted agent,  i have  stating that i reviewed the policy! ] i hope i dont loose my account tottaly! do not need to open another ticket?right?

That was foolish... Your alt is not a scripted agent but an alt. There is no reason it should have been flagged as an bot.. I have my alt on my sim all the time when i am working on clothing. Never had any issue. Never agree to something unless you  know what it is. A scripted bot is an alt that is attached to a scripted program that will answer questions asked of it by customers, or do naughty things, just walk around and interact as a NPC in a game, many many things. Personally i would wonder if your neighbors have ARed your alt as a bot.

[bee Tizzy]

ohh drake really i am confused.. they never answer to my replies to take back my account.. i dontknow i follow help here and i cross fingers..  Thx you fo your answer ..

[Mollymews]

12 hours ago, Drake1 Nightfire said:

foolish...

i just want to expand on this topic for people reading who may get caught up in these kinds of situations

Linden do not take this kind of action lightly. There will, in almost every case, inevitably be activity data to support the conclusion arrived at by Linden

where Linden could have made a mistake is in interpreting/explaining the data. If there are grounds for an appeal it is on the interpretation. We can't deny the data itself when the data exists

this said, when there is no data then Linden have made a mistake. And we can appeal it on this basis. The absence of data (evidence) will uphold the appeal. It may very well be that it is a total mistake by Linden, they have flagged the wrong account

where data does exist though, then to appeal an interpretation, we have be able to explain why the data doesn't mean what Linden thinks it means

for example: I use my account to make stuff in my workshop and sell it in my retail shop. My workshop is on the same parcel as my retail shop. I spend long periods of my work day making stuff in Blender and Gimp, periods where my logged in acount is inactive - I like being inworld when I work externally, keeping an eye on my messages and just listening to my radio stream. A perfectly plausible and acceptable explanation

at the end of my work day I forget to log out and my account ends up being logged in overnight on my shop parcel.  And because I forget to log out then when I go away on RL holiday it stays logged in on my parcel as well

from my pov I am not a bot - this is my working account. That while the data shows days of continuous logged in bot-like account activity on my shop parcel because in the first instance I spend hours working externally every day. My interpretation/explanation of the overnight data in the second instance is that I am forgetful which could be believable. Or that I work 24/7 and never sleep which is unbelievable

it is unlikely that Linden will accept my forgetfulness without a mea culpa from me. I need also to say that I didn't consider that my forgetfulness would lead me to breach the ToS. And that in future I will correct my habit of being forgetful

convoluted explanation though yes  

personally were I ever to end up in this logged in situation, knowing that I had been leaving my work account logged in overnight on my shop parcel, then I would do a straight mea culpa. "Hi, having now read the policy I realise that leaving my account logged in overnight on my shop parcel caused me to breach the ToS. I am sorry, please can I have my account reverted to normal. I will ensure to log out my working acount at the end of my work day from now on. Thank you!"

a thing about Linden is that they don't want us to not be able to access our accounts. They do want us to be able to access our accounts and go about our business.  And for this to happen Linden have to require us to observe the ToS, whether we breach it inadvertently or not

 

 

[Drake1 Nightfire]

 

1 hour ago, Mollymews said:

i just want to expand on this topic for people reading who may get caught up in these kinds of situations

Linden do not take this kind of action lightly. There will, in almost every case, inevitably be activity data to support the conclusion arrived at by Linden

where Linden could have made a mistake is in interpreting/explaining the data. If there are grounds for an appeal it is on the interpretation. We can't deny the data itself when the data exists

this said, when there is no data then Linden have made a mistake. And we can appeal it on this basis. The absence of data (evidence) will uphold the appeal. It may very well be that it is a total mistake by Linden, they have flagged the wrong account

where data does exist though, then to appeal an interpretation, we have be able to explain why the data doesn't mean what Linden thinks it means

for example: I use my account to make stuff in my workshop and sell it in my retail shop. My workshop is on the same parcel as my retail shop. I spend long periods of my work day making stuff in Blender and Gimp, periods where my logged in acount is inactive - I like being inworld when I work externally, keeping an eye on my messages and just listening to my radio stream. A perfectly plausible and acceptable explanation

at the end of my work day I forget to log out and my account ends up being logged in overnight on my shop parcel.  And because I forget to log out then when I go away on RL holiday it stays logged in on my parcel as well

from my pov I am not a bot - this is my working account. That while the data shows days of continuous logged in bot-like account activity on my shop parcel because in the first instance I spend hours working externally every day. My interpretation/explanation of the overnight data in the second instance is that I am forgetful which could be believable. Or that I work 24/7 and never sleep which is unbelievable

it is unlikely that Linden will accept my forgetfulness without a mea culpa from me. I need also to say that I didn't consider that my forgetfulness would lead me to breach the ToS. And that in future I will correct my habit of being forgetful

convoluted explanation though yes  

personally were I ever to end up in this logged in situation, knowing that I had been leaving my work account logged in overnight on my shop parcel, then I would do a straight mea culpa. "Hi, having now read the policy I realise that leaving my account logged in overnight on my shop parcel caused me to breach the ToS. I am sorry, please can I have my account reverted to normal. I will ensure to log out my working acount at the end of my work day from now on. Thank you!"

a thing about Linden is that they don't want us to not be able to access our accounts. They do want us to be able to access our accounts and go about our business.  And for this to happen Linden have to require us to observe the ToS, whether we breach it inadvertently or not

 

 

Where does it say in the ToS that you have to log out every night? Where does it say I can't pull a 3 day bender and stay logged in? 

I honestly believe she was ARed as a bot by a nosy neighbor. 

Edited October 28, 2019 by Drake1 Nightfire

[Mollymews]

18 minutes ago, Drake1 Nightfire said:

 

Where does it say in the ToS that you have to log out every night? Where does it say I can't pull a 3 day bender and stay logged in?

what the ToS says is that we can't park our normal account on parcel to inflate our traffic count

yes people do pull work all-nighters. People do forget to log out as well sometimes. We can also fall asleep sometimes and wake in the morning and see that we are still logged in. It happens

data shows a pattern over a period of time. On the times we do pull all-nighters, we do forget, we do fall asleep, etc, this shows up as an irregular data pattern, because we don't do this all the time. When it does happen, it only happens now and again, and the data reflects this

[Drake1 Nightfire]

2 minutes ago, Mollymews said:

what the ToS says is that we can't park our normal account on parcel to inflate our traffic count

yes people do pull work all-nighters. People do forget to log out as well sometimes. We can also fall asleep sometimes and wake in the morning and see that we are still logged in. It happens

data shows a pattern over a period of time. On the times we do pull all-nighters, we do forget, we do fall asleep, etc, this shows up as an irregular data pattern, because we don't do this all the time. When it does happen, it only happens now and again, and the data reflects this

Actually what it says is:

4. CONDUCT BY USERS OF SECOND LIFE

In addition to the rules of conduct set forth in the Terms of Service, you agree that you will not:

(i) Use robots or other automated means to increase traffic to any Virtual Land;

key words bolded by me.

Seeing as she just used her alt to do work, she was NOT using a bot and therefore should never have said it was a bot to LL. 

@bee Tizzy tell LL that its an alt not a scripted agent and see what they say. 

[Mollymews]

10 minutes ago, Drake1 Nightfire said:

@bee Tizzy tell LL that its an alt not a scripted agent and see what they say. 

that's worth a go

 

just on the other point, what constitutes a robot.  Sometimes people take the definition of robot to mean a dedicated automaton application. It is a semantic argument this, as whether we use a dedicated application or a standard viewer, the activity outcome is the same

[Aethelwine]

Maybe it has nothing to do with gaming search results but something to do with the sending of messages received by more than 5000 people in a day that is the issue?

bee, just curious did you use any automated system for posting group messages with the account that is now on hold, or on other accounts?

To be honest I am a bit confused by the policy on messages. Whether it is okay to send 5000+ messages, so long as not using an automated system, or whether it is the volume that counts.

5000 messages doesn't seem that much, a few chats in a popular group let alone sending group messages would probably be too many by that count. If I am chatty at a popular event with 50 people for a few hours I could reach that with just 100 chats in local.

Edited October 28, 2019 by Aethelwine

[bee Tizzy]

non of this .. my profile Fenia Nirvana is not robot for traffic [maybe i forget and sleeping yes,maybe i left it for hours yes for the reason to dont log off and log in because i can left open]and i never send message to anyone !!i am 2 halloween events inworld ,halloween town as the most known.. i have my main store and you can find me in classifields advertisent!

anyway today i will wait answer from LL and i hope they response because monday coming!i hope all will goes well

[bee Tizzy]

Nothing has happened after the weekend :(((((((((((((((((((((((((((((( No reply from LL

[Alwin Alcott]

29 minutes ago, bee Tizzy said:

Nothing has happened after the weekend :(((((((((((((((((((((((((((((( No reply from LL

support doesn't use a time path, it takes the time it takes. It can come today, tomorrow or in two weeks...
Keep panicking doesn't help you nor your case.